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Siebel Field Service Guide > Quality Management > Process of Managing Siebel Quality > Creating Patch Requests (End User)The release management team, which might include representatives from the major functional groups, tracks the overall health of the product release. They monitor product status and stability. They monitor the progress of the development effort through reports and charts in Siebel Quality. They then provide the final recommendations for shipment of the product. The release management group also manages patch requests. A patch request (PR) is a resolved product issue with a resolution that you must deliver to a customer prior to the next scheduled release, through a maintenance release. The release management group makes sure that users immediately resolve in maintenance releases critical issues for which customers need fixes. This topic contains the following related information:
This task is a step in Process of Managing Siebel Quality. Process Flow for Creating Patch RequestsAfter users close change requests (CRs) as verified, the release management group might determine that they must provide a CR fix to a customer immediately and not in the next release of the product. Figure 30 shows the process flow for the tasks in patch request creation. More information about the tasks in this process follows:
Generating Patch Requests from Change RequestsA member of the release management team generates a patch request (PR) from a change request (CR). The PR then forms the basis of a maintenance release. To generate a PR, use the procedure that follows. To generate a patch request from a change request
Approving and Shipping Patch RequestsYou approve a patch request (PR) for shipping as a maintenance release in the Patch Requests view. The release management team uses this view. The main groups involved in product development must approve a patch before you can deliver it to a customer. To record approvals and clear a patch for shipping, use the procedure that follows. To approve and ship a patch request
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