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Process of Managing Hospitality Contacts

This topic lists the tasks typically performed by hospitality sales representatives to manage contacts when creating an opportunity for an event. Your company might follow a different process according to its business requirements.

Figure 4 illustrates the process flow for managing hospitality contacts.

Figure 4. Business Process for Profiling Hospitality Contacts

To manage Hospitality contacts, perform the following tasks:

1. Creating the Contact.

   For more information, see Siebel Applications Administration Guide.

2. Profiling the Contact.

   For more information, see Siebel Applications Administration Guide.

3. Managing a Travel Profile for a Contact
4. Creating Event Templates for a Contact
5. Building Contact Loyalty.

   For more information, see Siebel Loyalty Administration Guide.

6. Performing Basic Contact Management.

   Basic Contact Management includes managing notes, attachments, and activities associated with the contact. For more information, see Siebel Applications Administration Guide.