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Siebel Personalization Administration Guide > About Siebel Personalization > Personalization FeaturesSiebel Personalization provides the following benefits. End-User Layout CustomizationUsers can customize the layout directly from portal-style pages. Table 2 lists how to move hide, and minimize applets. Personalization for Another UserUsers have access to their own profile when they log in, but they can also read the profile of other users with whom they are interacting. For example, a call center agent can load the profile of the user with whom he or she is speaking to trigger personalization rules on that user's behalf. This allows personalization to work consistently across all channels. Personalization Business Rules DesignerThe Personalization Business Rules Designer allows business managers to implement personalization rules without learning complex programming languages.
For more information, see About the Personalization Business Rules Designer. Advanced Testing EnvironmentCreating personalization rules is by nature a dynamic process. How the system responds to a user depends on who that user is, and what actions the user performs while using the system. Testing personalization rules before deploying them on a live environment allows an administrator to assess whether the rules are having the desired effect.
For more information, see Using Test Mode to Test Personalization Rules. |
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