Siebel 2018: Mapping Definitions That Update Employee Data in Real Time

Table 89 describes mapping definitions that update exception data in real time. Except where noted in the table, the Siebel CRM fields in Table 89 reside in the Employee business component.

Table 89. Mapping Definitions That Update Employee Data in Real Time
Siebel CRM		Oracle Real-Time Scheduler
Integration Component	Field Name	Parent Element	Field Name
Employee	Id	Crew	externalUserId
	FirstName		firstName
	LastName		lastName
	RowId		externalUserId
	SchedulingAvailabilityEndDate		subscriptionEndDate or endDateTime
	SchedulingAvailabilityStartDate		subscriptionStartDate or startDateTime
	ServiceRegionId		serviceArea
	TimeZoneNameStd		timeZone
	languageCode		Value is set in FMW after looking up in the DVM.
Employee Skill / Employee Skill Item	ItemTypeName+LowChar1+ExpertiseCode		skill
Employee Skill / Employee Skill Item	ItemTypeName+LowChar1+ExpertiseCode		description

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