Table 81. Mapping Definitions That Book, Confirm, Insert, or Reschedule an Appointment
|
Oracle Real-Time Scheduler |
|
Integration Component |
Field Name |
Parent Element |
Field Name |
|
Action |
Id |
Task |
hostExternalId |
|
NoSoonerThanDate/Planned |
|
startDateTime |
|
Due/Plannedcompletion |
|
endDateTime |
|
|
ServiceRegionId |
|
serviceArea |
|
ServiceRegionTimeZone |
|
timeZone |
|
LateCost |
|
lateCost |
|
WorkTimeMin(*60) |
|
estimatedDuration |
|
ServiceCity |
|
city |
|
ServiceCountry |
|
country |
|
ServiceLatitude |
|
geocodeLatitude |
|
ServiceLongitude |
|
geocodeLongitude |
|
ServiceState |
|
state |
|
ServiceStreetAddress |
|
address2 |
|
ServiceZipCode |
|
postal |
|
Error Desc |
|
ServerMessage/TEXT |
|
Request_status |
|
No Mapping Available |
Value is set to SUCCESS or FAIL based on the message returned from MWM. |
Language code |
|
No Mapping Available |
Value is set in FMW after looking up the value in the DVM. |
FS Activity Skill |
ItemTypeName+LowChar1+ExpertiseCode |
|
capabilityType |
|
No Mapping Available |
|
action |
Value is hardcoded as M1UP in FMW. |
|
|
|
taskType |
Value is hardcoded as SIEBEL_GENERIC_ACTIVITY in FMW. |
|
|
overrideCapabilities |
Value is hardcoded as M1YS in FMW. |
|
|
crewSize |
Value is hardcoded as 1 in FMW. |
|
|
count |
Value is hardcoded as 1 in FMW. |
|
|
appointment |
Value is hardcoded as N in FMW. |
|
|
timeWindowUsage |
Value is hardcoded as M1EF in FMW. |
|
|
conditionalBooking |
Value is hardcoded as Y for confirm appointment in FMW. |
