Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Appointment Booking Integration > Integration Flows That Book an Appointment >

Integration Flow That Confirms an Appointment

The integration flow to confirm an appointment is the same as the flow to book or reschedule an appointment illustrated in Figure 4 except for the following differences:

• Siebel CRM makes a Web service call to the Confirm_Appointment method of the ABSService Web service.
• To confirm the chosen slot, the BPEL flow calls the M1-MaintainActivityByHost Web service method of Oracle Real-Time Scheduler.
• The BPEL flow sends the reply that it receives from Oracle Real-Time Scheduler to Siebel CRM. The reply from Oracle Real-Time Scheduler can be a success or failure.

For more information, see Integration Services and Mapping Definitions That Manage an Appointment.

DVM That Confirms an Appointment

Table 4 describes the DVM to confirm an appointment. For more information, see Configuring Domain Value Maps.