15Business Service Methods for Siebel Email Response

Business Service Methods for Siebel Email Response

This chapter provides information about business services for Siebel Email Response and other outbound communications, and it also includes information about applicable methods and arguments. It includes the following topics:

Siebel Email Response and Business Services

Siebel Email Response uses business services to interact with your Siebel database. A business service provides a new top-level object (such as a business object or applet) that you can use to implement reusable business logic and to implement business rule capabilities. For more information about business services, see Using Siebel Tools.

Inbound Email Manager Business Service

The following table lists the methods for the Inbound Email Manager business service.

Table Inbound Email Manager Methods

Method Name Comment

AddAttachments

Creates attachment records for the attachments in EventFields.

AddCategories

Associates categories with an activity record.

DeleteTempFiles

Deletes temporary files specified in EventFields.

GetCategories

Gets the list of categories and scores that are associated with an activity.

GetEventCategories

Enumerates the categories in EventFields and returns them in a hierarchy.

GetPreference

Gets the value of a user preference.

GetResponseText

Gets the auto-suggest response text for a set of categories by using the scores and thresholds for the categories.

GetSearchSpec

Creates a search specification by using the fields included as input arguments. For example, if Abstract and Area are input arguments, then the search specification named [Area]=“Installation” AND [Abstract]=“Production” is called the SRSearchSpec output argument.

GetTokens

Gets a specified number of tokens from a string. The tokens are returned in output properties such as Token 1, Token 2, and so on.

ParseText

Extracts response properties from the email. The input arguments of this method include a fixed argument named Text, which contains the text to parse, and one additional argument of the Literal type for each response property to extract. The values indicate the patterns to match and are in the following format:

expression=exp | "Last("{prefix}%s[{suffix}]")"

For example:

expression=exp | "Last("Billing Account Number%s\n")"

where:

  • "Last("and ")" are optional and indicate that the last occurrence of the pattern is used if multiple occurrences exist. If you do not specify these values, then the first occurrence is used.

  • {prefix} is any literal that marks the beginning of the pattern and is required. In the example, Billing Account Number is the literal prefix.

  • %s marks the value to extract and is required.

  • {suffix} is any literal that marks the end of the pattern. If you do not specify this value, then all the text between the prefix and the end of line is extracted. In the example, \n is a suffix that indicates that the text is parsed to the end of the line.

You must implement the \n suffix to parse the text between the prefix and the end of line. If you do not implement this suffix, then all text in the message that follows the prefix is parsed.

Therefore, in the example, the last occurrence of the Billing Account Number text is extracted, along with the text to the end of the line in which this value is present.

The workflow process uses the extracted response properties.

ReturnPropSet

Returns a hierarchy that contains the input properties and properties from the input hierarchy.

SetResponseFields

Constructs To, CC, and BCC lines for outbound email by using corresponding lines from inbound email.

    Input Arguments for Methods of Inbound Email Manager

    The following table lists and describes the input arguments for each method of the Inbound Email Manager business service.

    Table Input Arguments for Inbound Email Manager Methods

    Method Input Argument Name Comment
    AddAttachments

    Business Component

    Business component in which attachment records are created.

    Business Object

    Business object in which attachment records are created.

    EventFields

    Hierarchy that contains the file properties, such as FileName0, FilePath0, FileName1, FilePath1, and so on.

    AddCategories

    ActivityID

    ID of the activity record with which categories are associated.

    BusComp

    Business component in which category associations are created.

    BusObj

    Business object in which category associations are created.

    Catalog

    Catalog that contains the categories.

    Categories

    List of the categories and the corresponding scores.

    DeleteTempFiles

    EventFields

    Hierarchy that contains the file properties, such as FilePath0, FilePath1, and so on.

    GetCategories

    ActivityID

    ID of the activity record from which categories are obtained.

    BusComp

    Business component of the associated categories.

    BusObj

    Business object of the associated categories.

    Categories

    List of the categories and the corresponding scores.

    GetEventCategories

    Categories

    List of the categories that are extracted from EventFields.

    EventFields

    Event fields that contain category properties with a CATEGORY prefix.

    GetPreference

    Category

    Category of the preference.

    Preference

    Name of the preference.

    Value

    Value of the preference.

    GetResponseText

    Catalog ID

    ID of the catalog in which the categories are stored. If the Catalog ID input argument contains a value, then the Catalog ID input argument is used to locate the catalog.

    Categories

    List of the categories and the corresponding scores.

    CheckThreshold

    If Y, checks category scores against the threshold to determine if response text for a category is used. If N, gets the response text by using scores alone.

    CatalogName

    Name of the catalog in which the categories are stored. If the Catalog ID input argument contains a value, then the Catalog Name input argument is ignored.

    ClosingTemplate

    Name of the template that is used for the closing section of the email.

    EmailFormat

    Format in which the email is sent, that is, plain text or HTML.

    GreetingTemplate

    Name of the template that is used for the greeting section of the email.

    MaximumSections

    Maximum number of categories for which response text is returned.

    ResponseText

    Response text for the set of categories.

    GetSearchSpec

    [Name of a business component field]

    The name of a business component field, such as Area or Extract.

    GetTokens

    Delimiter

    One or more characters that separate a token from the surrounding characters. The default value is the space character.

    NumTokens

    Number of tokens to obtain. The default value is 1.

    Text

    Text from which the tokens are obtained.

    ParseText

    Text

    String to parse.

    ReturnPropSet

    PropSetType

    Type of the output hierarchy.

    SetResponseFields

    InputEmailBccLine

    BCC line in the inbound email.

    InputEmailCcLine

    CC line in the inbound email.

    InputEmailToLine

    To line in the inbound email.

    InputMsgReceiveAddress

    Receiver address in the inbound email.

    InputMsgSenderAddress

    Sender address in the inbound email.

    InputResponseType

    Type of response. Values include Reply, Reply to All, and Forward.

    OutputEmailBccLine

    BCC line for the outbound email.

    OutputEmailCcLine

    CC line for the outbound email.

    OutputEmailToLine

    To line for the outbound email.

      Inbound Email Database Operations Business Service

      This business service performs database-level actions. The following table lists the methods for the Inbound Email Database Operations business service.

      Table Inbound Email Database Operations Methods

      Method Name Comment

      AttachFile

      Creates an attachment record.

      DeleteRecord

      Deletes a record.

      ExpandBCTemplate

      Substitutes values in a template.

      FindRecord

      Finds a record. This method recognizes the CaseInsensitive parameter in the CFG file. By default, the CFG file is configured to perform case-sensitive searches.

      FindRecordEx

      Matches contacts when processing inbound email. Only Siebel Email Response uses this business service. This business service finds all contacts in the Siebel database with a primary or alternate email address that matches the From email address of the inbound email and then associates each contact with the email activity record.

      GetFieldValues

      Gets the field values from a record.

      GetRecordList

      Gets a list of records.

      InsertRecord

      Inserts a record.

      UseLocale

      Designates the hour clock for the server. A value of False (the default) indicates the server runs on a 24-hour clock. A value of True indicates the server runs on a 12-hour clock.

      The Run Process workflow receives the date (Planned) from the driver in 24-hour format. Workflow executes the request on the server side. Siebel Server can run on a computer using a 12-hour or 24-hour clock.

        Input Arguments for Methods of Inbound Email Database Operations

        The following table lists and describes the input arguments for each method of the Inbound Email Database Operations business service.

        Table Input Arguments for Inbound Email Database Operations Methods

        Method Input Argument Name Comment
        AttachFile

        BusComp

        Name of the attachment business component.

        BusObj

        Name of the business object.

        ErrorMessage

        Error message if an error occurs during method execution.

        FatalErrCode

        Error code if a fatal error occurs during method execution.

        FileName

        Name of the file to attach.

        FilePath

        Path of the file to attach.

        DeleteRecord

        BusComp

        Name of the business component from which to delete a record.

        BusObj

        Name of the business object.

        ErrorMessage

        Error message if an error occurs during method execution.

        FatalErrCode

        Error code if a fatal error occurs during method execution.

        ID

        ID of the record to delete.

        ExpandBCTemplate

        BusComp

        Name of the business component used to get values for template substitutions.

        ReplyMessage

        Reply message with the substituted values.

        ReplyTemplate

        Reply template.

        FindRecord

        BusComp

        Name of the business component from which to find a record.

        BusObj

        Name of the business object.

        ErrorMessage

        Error message if an error occurs during method execution.

        FatalErrCode

        Error code if a fatal error occurs during method execution.

        ID

        ID of a found record.

        QueryFields

        List of comma-separated fields to query. Query values are passed in additional arguments, with one argument for each field.

        ValueFields

        List of comma-separated fields from which to get values. Each field is passed back in one output argument, with the name set to the field name, and the value set to the field value.

        FindRecordEx

        Contact Alternate Email Address

        QueryField: Email Address

        Alternate email address for the contact.

        GetFieldValues

        BusComp

        Name of the business component from which to get record values.

        BusObj

        Name of the business object.

        ErrorMessage

        Error message if an error occurs during method execution.

        FatalErrCode

        Error code if a fatal error occurs during method execution.

        ID

        ID of record from which to get values.

        IDField

        Field on which to query for the ID.

        ValueFields

        List of comma-separated fields from which to get values. Each field is passed back in one output argument, with the name set to the field name, and the value set to the field value.

        GetRecordList

        BusComp

        Name of the business component from which to get record values.

        BusObj

        Name of the business object.

        ErrorMessage

        Error message if an error occurs during method execution.

        FatalErrCode

        Error code if a fatal error occurs during method execution.

        NumberofRows

        Number of records returned. The default value is 10.

        QueryFields

        List of comma-separated fields on which to query. Query values are passed in the additional argument fields, with one argument for each field.

        ValueFields

        List of comma-separated fields from which to get values. Each field is passed back in one output argument, with the name set to the field name, and the value set to the field value.

        InsertRecord

        BusComp

        Name of the business component to insert record into. Each field value to be set is passed as an additional input argument with the name set to Field: followed by the field name.

        BusObj

        Name of the business object.

        ErrorMessage

        Error message if an error occurs during method execution.

        FatalErrCode

        Error code if a fatal error occurs during method execution.

        ID

        ID of the new record if the insert is successful.

          Outbound Communications Manager Business Service

          This business service provides an interface to the outbound communications functionality of the Communications Outbound Manager server component, and it runs on the Siebel Server on which the Communications Outbound Manager server component runs. For more information about the Siebel application features for creating and submitting communication requests, see Defining Outbound Communication Requests .

          This topic primarily shows the display names (Method Display Name) for each method. The internal names (Method Name) are also shown. Use internal names in any scripts that invoke these methods. All of the methods use profiles for a communications driver such as Internet SMTP/IMAP Server or Internet SMTP/POP3 Server.

          The following table lists the methods for the Outbound Communications Manager business service.

          Table Outbound Communications Manager Methods

          Method Display Name and Method Name Comment

          Create and Submit Request

          (CreateRequest)

          Creates a record for a communication request, then submits it to the Communications Outbound Manager server component.

          This method uses the Action business component to create recipient activity records for any template that creates activities.

          Create and Submit Synchronous Request

          (CreateRequestSync)

          Creates a record for a communication request, then submits it to the Communications Outbound Manager server component.

          This method waits until the current request is processed before continuing to the next request. The response from the Communication Outbound Manager includes the ActivityIDList argument, which lists email addresses and activity IDs.

          This method uses the Action business component to create recipient activity records for any template that creates activities.

          Note: You can determine the Activity ID for a particular email address by parsing the output string.

          Send Message

          (SendMessage)

          Sends a message to recipients in explicit semicolon-delimited lists of addresses (To list, CC list, and BCC list).

          This method accepts only literal subject and message body text, and does not support field substitution. This method supports file attachments.

          Argument values are provided directly, such as from a workflow process or a script.

          Send SMTP Message

          (SendSmtpMessage)

          Sends an SMTP message to recipients in explicit semicolon-delimited lists of addresses (To list, CC list, and BCC list).

          This method accepts only literal subject and message body text, and does not support field substitution or file attachments.

          Unlike the Send Message method, this method does not require a specified communications profile. The profile Default SMTP Profile is used.

          Argument values are provided directly, such as from a workflow process or a script.

          Submit Request

          (SubmitRequest)

          Submits a communication request by using the name or ID of a request that was previously created. Submits the request to the Communications Outbound Manager server component.

          This method uses the Action business component to create recipient activity records for any template that creates activities.

          Submit Synchronous Request

          (SubmitRequestSync)

          Submits a communication request by using the name or ID of a request that was previously created. Submits the request to the Communications Outbound Manager server component.

          This method waits until the current request is processed before continuing to the next request. The response from the Communication Outbound Manager includes the ActivityIDList argument, which lists email addresses and activity IDs.

          This method uses the Action business component to create recipient activity records for any template that creates activities.

          Note: You can determine the Activity ID for a particular email address by parsing the output string.

            Arguments for Methods of Outbound Communications Manager

            This topic lists the arguments for each method of the Outbound Communications Manager business service.

            Note: Oracle Siebel Tools might include arguments omitted from these lists. Disregard any arguments that are flagged as Hidden or Inactive.

              Arguments for Create and Submit Request Method

              The following table lists the arguments for the Create and Submit Request (CreateRequest) method.

              Table Arguments for Create and Submit Request Method

              Argument Display Name and Data Type Argument Name Type Req’d Comment

              # of Recipients

              (type: String)

              NumRecipients

              Input

              No

              Estimated total number of recipients. Used as a hint for auto-adjustment of number of subtasks. (Not available from the user interface for creating outbound requests.)

              # of Tasks

              (type: String)

              NumTasks

              Input

              No

              Number of subtasks to run. This number is based on each recipient’s last name.

              Child Recipient Search Spec

              (type: String)

              ChildRecipSearchSpec

              Input

              No

              Search specification to filter iteration child business component in the form child_BC_name: child_recip_search_spec.

              Comm Profile Override

              (type: String)

              CommProfileOverride

              Input

              No

              Communications profile to use for all communications templates in this request.

              Comm Template Name List

              (type: String)

              PackageNameList

              Input

              Yes

              Semicolon-delimited list of communications template names.

              Comments

              (type: String)

              Comments

              Input

              No

              Comments for the request. Corresponds to Comments field for the request.

              Create Only

              (type: String)

              CreateOnly

              Input

              No

              Creates the communication request without any associated source, recipient, or template records specified. Used when creating a parent request.

              Default Preference

              (type: String)

              RequestDefaultMedium

              Input

              No

              Communications channel to use if Only Send Preference is selected for the request and the channel preference is not specified for a recipient. Corresponds to Default Preference field for the request.

              Defined Component

              (type: String)

              DefinedComponent

              Input

              No

              Name of the defined Siebel Server component to receive this request. This name is based on CommOutboundMgr. Corresponds to Component Name field for the request.

              Message Reply Address List

              (type: String)

              MsgReplyAddressList

              Input

              No

              Semicolon-delimited list of email addresses. Recipients of email messages generated by the request can use this list. The list specifies email addresses that the recipient can reply to.

              Only Send Preference Flag

              (type: String)

              RequestSendFlag

              Input

              No

              (Currently you can set this argument only from the user interface for creating outbound requests.) Corresponds to Only Send Preference field for the request.

              Recipient Group

              (type: String)

              RecipientGroup

              Input

              Yes

              Source business object and recipient business component that is selected from the Recipient Group drop-down list. Corresponds to Recipient Group field for the request.

              Recipient Search Spec

              (type: String)

              RecipSearchSpec

              Input

              No

              Search specification to filter the recipients that the recipient business component returns.

              Request End Date

              (type: String)

              EndDate

              Output

              No

              Date or time that the request finished. Corresponds to End Time field for the request.

              Request ID

              (type: String)

              CommRequestId

              Output

              No

              ID for this communication request. A request must use either Request ID or Request Name. Corresponds to Request # field for the request.

              Request Language Code

              (type: String)

              RequestLanguageCode

              Input

              No

              Language applicable to this request. The value for this argument is derived, in priority order, from:

              • A value explicitly specified for this parameter, such as in a workflow process, or

              • The language specified for the first template for the request, or

              • The language applicable to the current Application Object Manager.

              It is assumed that all recipients for a request share a common language and locale.

              Request Locale Code

              (type: String)

              RequestLocaleCode

              Input

              No

              Locale applicable to this request. The value for this argument is derived, in priority order, from:

              • A value explicitly specified for this parameter, such as in a workflow process, or

              • The locale specified for the first template for the request, or

              • The locale applicable to the current Application Object Manager.

              It is assumed that all recipients for a request share a common language and locale.

              Request Name

              (type: String)

              RequestName

              Input

              No

              Name for this communication request. A request must use either Request ID or Request Name. Corresponds to Description field for the request.

              Request Parent ID

              (type: String)

              CommRequestParentId

              Input

              No

              ID for the parent request of this communication request (when current request is a subrequest). Corresponds to Request # field for the request.

              Request Start Date

              (type: String)

              StartDate

              Output

              No

              Date or time the request started. Corresponds to Start Time field for the request.

              Source ID List

              (type: String)

              SourceIdList

              Input

              Yes

              Semicolon-delimited list of IDs for recipient source records.

              SRM Request ID

              (type: String)

              SRMRequestId

              Output

              No

              ID for the server request for this communication request, as known to Server Request Broker.

              Status

              (type: String)

              Status

              Output

              No

              Status of the request. Corresponds to Status field for the request.

              Status Message

              (type: String)

              StatusMessage

              Output

              No

              Request status message. Corresponds to Status Message field for the request.

              Task Recipient Minimum

              (type: String)

              TaskRecipMin

              Input

              No

              Preferred minimum number of recipients for a subtask. A warning issued if this number is not met. (Not available from the user interface for creating outbound requests.)

              Test Address

              (type: String)

              TestAddress

              Input

              No

              Recipient address (for the To line) to use for testing. This address overrides all other addresses.

              If set to Null (case insensitive), then communications drivers are not loaded and messages are note sent.

              Web Server

              (type: String)

              WebServer

              Input

              No

              Web server to use for Siebel bookmarks (URLs).

              This argument corresponds to the WebServer parameter for Communications Outbound Manager. For more information, see Configuring Communications Outbound Manager. For information about the description for the Create Bookmark check box for advanced templates, see Fields for Templates.

                Arguments for Send Message Method

                The following table lists the arguments for the Send Message (SendMessage) method.

                Table Arguments for Send Message Method

                Argument Display Name and Data Type Argument Name Type Req’d Comment

                Bcc Address List

                (type: String)

                MsgBccList

                Input

                No

                Semicolon-delimited list of email addresses for the BCC line.

                Cc Address List

                (type: String)

                MsgCcList

                Input

                No

                Semicolon-delimited list of email addresses for the CC line.

                Communication Profile

                (type: String)

                CommProfile

                Input

                Yes

                Name of the communications profile used to send the message.

                Message Body

                (type: String)

                MsgBody

                Input

                No

                Email message body content. This content might be specified from a workflow process or script.

                Content processing depends in part on whether the argument type is Expression or Literal. For example, when the type is Expression, you can enter operators such as +, specify field names for substitution, and enclose literal strings in quotes. You must enclose carriage returns to include in output in quotes, such as in the following example:

                "New Quote" + " " + [Quote Number]

                For more information, see Siebel Business Process Framework: Workflow Guide.

                Message Subject

                (type: String)

                MsgSubject

                Input

                No

                Descriptive subject line for the email message.

                Mobile Media Type

                (type: String)

                MobileMediaType

                Input

                No

                For a wireless message, set this argument to Wireless. This argument must be empty in all other cases.

                Reply to Address List

                (type: String)

                MsgReplyAddressList

                Input

                No

                Semicolon-delimited list of email addresses to use for all recipients. The list specifies email addresses that the recipient can reply to.

                To Address List

                (type: String)

                MsgToList

                Input

                No

                Semicolon-delimited list of email addresses for the To line. For a wireless message, this argument must contain a list of contact IDs to send the message to.

                  Arguments for Send SMTP Message Method

                  The following table lists the arguments for the Send SMTP Message (SendSmtpMessage) method.

                  Table Arguments for Send SMTP Message Method

                  Argument Display Name and Data Type Argument Name Type Req’d Comment

                  Bcc Address List

                  (type: String)

                  MsgBccList

                  Input

                  No

                  Semicolon-delimited list of email addresses for the BCC line.

                  Cc Address List

                  (type: String)

                  MsgCcList

                  Input

                  No

                  Semicolon-delimited list of email addresses for the CC line.

                  From Address

                  (type: String)

                  FromAddress

                  Input

                  Yes

                  Email address of the sender.

                  Message Body

                  (type: String)

                  MsgBody

                  Input

                  No

                  Email message body content. This content might be specified from a workflow process or script.

                  Content processing depends in part on whether the argument type is Expression or Literal. For example, when the type is Expression, you can enter operators such as +, specify field names for substitution, and enclose literal strings in quotes. You must enclose carriage returns to include in output in quotes, such as in the following example:

                  "New Quote" + " " + [Quote Number]

                  For more information, see Siebel Business Process Framework: Workflow Guide.

                  Message Subject

                  (type: String)

                  MsgSubject

                  Input

                  No

                  Descriptive subject line for the email message.

                  To Address List

                  (type: String)

                  MsgToList

                  Input

                  No

                  Semicolon-delimited list of email addresses for the To line.

                    Arguments for Submit Request Method

                    The following table lists the arguments for the Submit Request (SubmitRequest) method.

                    Table Arguments for Submit Request Method

                    Argument Display Name and Data Type Argument Name Type Req’d Comment

                    # of Recipients

                    (type: String)

                    NumRecipients

                    Input

                    No

                    Estimated total number of recipients. Used as a hint for auto-adjustment of number of subtasks. (Not available from user interface.)

                    # of Tasks

                    (type: String)

                    NumTasks

                    Input

                    No

                    Number of subtasks to run. This number is based on each recipient’s last name.

                    Child Recipient Search Spec

                    (type: String)

                    ChildRecipSearchSpec

                    Input

                    No

                    Search specification to filter iteration child business component in the form child_BC_name: child_recip_search_spec.

                    Comm Profile Override

                    (type: String)

                    CommProfileOverride

                    Input

                    No

                    Communications profile to use for all communications templates in this request.

                    Defined Component

                    (type: String)

                    DefinedComponent

                    Input

                    No

                    Name of the defined Siebel Server component to receive this request. This name is based on CommOutboundMgr. Corresponds to Component Name field for the request.

                    Recipient Search Spec

                    (type: String)

                    RecipSearchSpec

                    Input

                    No

                    Search specification to filter the recipients that the recipient business component returns.

                    Request End Date

                    (type: String)

                    EndDate

                    Output

                    No

                    Date or time the request finished. Corresponds to End Time field for the request.

                    Request ID

                    (type: String)

                    CommRequestId

                    Input

                    No

                    ID for this communication request. A request must use either Request ID or Request Name. Corresponds to Request # field for the request.

                    Request Language Code

                    (type: String)

                    RequestLanguageCode

                    Input

                    No

                    Language applicable to this request. The value for this argument is derived, in priority order, from:

                    • A value explicitly specified for this parameter, such as in a workflow process, or

                    • The language specified for the first template for the request, or

                    • The language applicable to the current Application Object Manager.

                    It is assumed that all recipients for a request share a common language and locale.

                    Request Locale Code

                    (type: String)

                    RequestLocaleCode

                    Input

                    No

                    Locale applicable to this request. The value for this argument is derived, in priority order, from:

                    • A value explicitly specified for this parameter, such as in a workflow process, or

                    • The locale specified for the first template for the request, or

                    • The locale applicable to the current Application Object Manager.

                    It is assumed that all recipients for a request share a common language and locale.

                    Request Name

                    (type: String)

                    RequestName

                    Input

                    No

                    Name for this communication request. A request must use either Request ID or Request Name. Corresponds to Description field for the request.

                    Request Parent ID

                    (type: String)

                    CommRequestParentId

                    Input

                    No

                    ID for the parent request of this communication request (when current request is a subrequest). Corresponds to Request # field for the request.

                    Request Start Date

                    (type: String)

                    StartDate

                    Output

                    No

                    Date or time the request started. Corresponds to Start Time field for the request.

                    Status

                    (type: String)

                    Status

                    Output

                    No

                    Status of the request. Corresponds to Status field for the request.

                    Status Message

                    (type: String)

                    StatusMessage

                    Output

                    No

                    Request status message. Corresponds to Status Message field for the request.

                    Task Recipient Minimum

                    (type: String)

                    TaskRecipMin

                    Input

                    No

                    Preferred minimum number of recipients for a subtask. A warning issued if this number is not met. (Not available from the user interface for creating outbound requests.)

                    Test Address

                    (type: String)

                    TestAddress

                    Input

                    No

                    Address to use for testing. This address overrides all other addresses. If it is set to Null (case insensitive), then communications drivers are not loaded and message are note sent.

                    Web Server

                    (type: String)

                    WebServer

                    Input

                    No

                    Web server to use for Siebel bookmarks (URLs).

                    This argument corresponds to the WebServer parameter for Communications Outbound Manager. For more information, see Configuring Communications Outbound Manager. For information about the description for the Create Bookmark check box for advanced templates, see Fields for Templates.