Common ERP Connection Issues

Use this information to troubleshoot common ERP connection health-check errors.

This guidance applies to all supported ERP integrations. Error wording varies by ERP. Search for a distinctive phrase or status code to find the relevant topic.

Contact the appropriate team based on the error:

If you are unsure whom to contact, send Textura Support the complete non-sensitive error details and failure time.

For more specific guidance for common connection issues for a particular ERP, refer to the Adapter-Specific Integration Troubleshooting section.

Missing Configuration

Look for the following phrases:

See Missing Required Integration Configuration.

Authentication Problem

Look for the following phrases:

See Authentication or Credentials Failed.

Service unavailable

Look for the following phrases:

See ERP Service Unavailable or Undergoing Maintenance.

Timeout

Look for the following phrases:

See Connection or Processing Timeout.

Connection Problem

Look for the following phrases:

See ERP Server or Database Cannot be Reached.

Gateway or proxy problem

Look for the following phrases:

See Missing Required Integration Configuration.

Session or disconnected request

Look for the following phrases:

See ERP Session Expired or the Connection Ended.

Incorrect or missing endpoint

Look for the following phrases:

See ERP Service Address Changed or Cannot be Found.

Internal server error

Look for the following phrases:

See ERP Service Encountered an Internal Error.

ERP API, permission, or backend problem

Look for the following phrases:

See ERP API, Permission, or Backend Configuration Error.

ERP client or local runtime problem

Look for the following phrases:

See ERP Client, Driver, or Local Runtime Error.

Database conflict

Look for the following phrases:

See Database Deadlock or Temporary Transaction Conflict.

Certificate problem

Look for the following phrases:

See Certificate or Trust Failure.