Integration Troubleshooting

Use this section to troubleshoot common errors when integrating Textura with ERP systems.

Supported Adapters and Minimum Adapter Version

Adapters use two hosting models:

Adapter

Hosting

Health Check Availability

Minimum Customer-Hosted Adapter Version

Acumatica

Oracle-hosted

Available

Not applicable

CMiC (CMiC2)

Oracle-hosted

Available

Not applicable

COINS

Oracle-hosted

Available

Not applicable

eCMS

Oracle-hosted

Available

Not applicable

JDE Enterprise

Customer-hosted

Available

25.11.20.00.112008

Maestro

Customer-hosted

Available

25.08.20.00.080606

Oracle Cloud ERP

Oracle-hosted

Available

Not applicable

Oracle E-Business Suite

Customer-hosted

Available

26.07.02.00.070115

Premier (Jonas Premier)

Oracle-hosted

Available

Not applicable

QuickBooks

Oracle-hosted

Available

Not applicable

Sage 100

Customer-hosted

Available

25.09.25.00.092508​

Sage 300

Customer-hosted

Available

25.07.03.00.070207

SAP Java

Oracle-hosted

Available

Not applicable

Tracker

Oracle-hosted

Available

Not applicable

Viewpoint

Customer-hosted

Available

25.06.11.00.060608

Yardi

Oracle-hosted

Available

Not applicable

Textura Integration FAQs

Can I run a connection test manually?

No, Textura runs the connection test automatically every 10 minutes.

What should I do after correcting a connection problem?

Wait for the next automatic connection test. Textura updates the status when the test finishes.

Can you select Connection Status to retry a failed integration job?

No, Connection Status monitors connections; it does not start or retry integration jobs.

Does a connected status mean that every integration job will succeed?

No, it means the latest connection test succeeded. Jobs can still fail because of record data, mappings, permissions, ERP validation, or other job-specific conditions.

Why can I sign in to the ERP when the connection status shows that the connection is down?

The TexturaLink adapter may use a different account, endpoint, database, server, network route, or authentication method from the one you use to sign in interactively.

What does "Unable to connect to adapter service" mean?

The adapter service is not communicating with Textura. The service may have stopped, its host may be unavailable, or a network, proxy, firewall, DNS, or certificate issue may block communication. This message does not confirm that the ERP system is down.

For a customer-hosted adapter, contact your integration or IT administrator to check the adapter service and its connection to Textura. For an Oracle-hosted adapter, contact Textura Support.

Why is Last Connected different from Last Connection Test?

Last Connection Test shows the most recent test attempt. Last Connected shows the most recent successful ERP connection. They differ when recent tests fail.

How much connection history is available?

The Connection Failure Log retains up to 30 days of connection history.

Can I download the Connection Failure Log?

The current Connection Status panel does not offer a log-download action.

What does Present mean in a failure timestamp?

The connection failure had not ended when Textura retrieved the status.

Where can I find help for an error displayed in Connection Status?

For an ERP connection error, open Integration Troubleshooting, select your ERP adapter, and find the exact error message shown in Connection Status.

If you see Unable to connect to adapter service, follow the adapter-service troubleshooting steps for your ERP in this guide.

Who can access Connection Status?

Users with the Manage Interfaces permission who can access Integration Home can view Connection Status when their configured adapter supports it.