Managing Template Definitions
ISR offers the FACE API for customers wishing to connect to ISR to extract recordings for use in other 3rd party or homegrown applications. Some legacy recording vendors require recording metadata be delivered in a pre-defined format. Using Export Templates , customers can create a defined format for data extraction and then call the FACE API, referencing the Template, to extract recording information in the defined format. Export Templates are version controlled and can be updated or replaced as needed. ISR provides the Verint ® Import Manager Template, by default.
