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Interactive Session Recorder Administrator Guide
Release 6.2
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Contents
Title and Copyright Information
About This Guide
1
Overview
About the
ISR
Session Recording Client Support
SelectiveCall Recording SIPREC
SIPREC for Active Recording
Preserve SIPREC with SIP REFER Header
Configuring SIPREC
ISR
FACE
About the
ISR
Dashboard
Requirements Recommendations
Security Features
2
Getting Started
Logging In/Out of the
ISR
Dashboard
User Access Levels
Help Link
Editing My Settings
Recordings List Settings
RSS View Settings
Change Password
Dashboard Tools
Functional Icons
Paging Tool
Search Tools
Basic Search for Recordings
Advanced Search for Recordings
More Recording Search Options
Recording Search by Segment
Recording Search by Custom Data
Recording Search by Session
Basic Search for Routes
Column Sorting Tool
Download Tool
Downloading a Single Recording File
Downloading a Recording List to a CSV File
Import Link
Administrator Menu
3
Managing Accounts
Managing Accounts
Adding an Account
Configuring/ Editing Details for an Account
Edit General Account Information
Archival
Configuring MD5 Checksum Validation
Verifying Archival Success
Site Archival Configuration with Account Archival Enabled
Troubleshooting Archival
Dashboard Configurations
Permissions
Route Defaults
Route Defaults
Recording Editing Permissions
Record and Save Mode Defaults
Sessions Capacity Defaults
Routes
Users
Video
Deleting an Account
Importing an Account CSV File
4
Managing Realms
Managing Realms
How Realm-based Recording Works
Adding a Realm
Associating an Account to a Realm
Editing a Realm
Deleting a Realm
5
Managing Routes
Manage Routes
Adding a Route
Adding a Route Configuration
Examples of Route Patterns
Configuring and Editing Details of a Route
Edit General Route Information
Route Advanced Configurations
Recording
Recording Editing Permissions
Video
Record and Save Mode
Capacity
Archiving
Upgrade to Route Group
Adding a Route to a Route Group
Deleting a Route
Importing a Route CSV File
6
Managing Users
Manage Users
User Access Levels
Adding a User
Editing a User Profile
Showing User Activity
Deleting a User
Importing a User Profile CSV File
7
Managing Authorization Services
Manage Authorization Services
Adding an Authorization Service
Editing an Authorization Service
Deleting an Authorization Service
8
Custom Data
Viewing and Editing the Custom Data Master List
Viewing and Editing Custom Data Field Session Values
Custom Data Fields Advanced Search
9
External Event Destinations
External Event Notifications
Configuring External Event Destinations
External Event Configuration Example
10
Managing Locales
Manage Locales
Adding a New Locale
11
Managing Recording Format Profiles
Editing a Recording Format Profile
Recording Format Mappings Configuration
Applying Recording Format Profiles to Accounts
Applying Recording Format Profiles to Routes
Route Recording File Permissions
12
Managing Security Settings
13
Managing Template Definitions
Template Definitions
Formatting
Field Parameters
Adding a New Template
Recordings with No Media
14
Viewing Live Sessions
Manage Live Sessions
15
Managing Sites
Manage Sites
Adding a Site
Managing an RSS
Sites RSS Summary
Adding an RSS
Editing an RSS
Advanced RSS Configurations
RSS API configurations
RSS Converter Server Configurations
RSS Locations
RSS Ports Status
RSS Logs
Deleting an RSS
Managing an RSS Location
Adding a Location
Editing a Location
Deleting a Location
Managing Archivers
Adding an Archiver
Editing an Archiver
Deleting an Archiver
16
Managing Recordings
Manage Recordings
Playing a Recording
Viewing and Editing Details of a Recording
Viewing Recording Details
Notes and Scoring
Recording Details Custom Data
Recording Details File Location
Archiving Recordings Permanently
Segment Details Configuration
Segment Recording Details Custom Data
Recording Supplemental Files
Segment Session Metadata
Segment Session Participant Metadata
Displaying DTMF Data in Segment Details: Routes
Displaying DTMF Data in Segment Details: Accounts
Displaying DTMF Data in Segment Details
Deleting a Recording
17
Managing Reports
Manage Reports
Usage Reports
Generating a Usage Report
Generating a report by month
Generating a report by range
Selecting a route
Usage Report Bar Graph Descriptions
Billing Reports
Generating a Billing Report
Generating a Report by Month
Generating a Report by Range
Selecting a Route
Billing Report Bar Graph Descriptions
A
Software Diagrams and Call Setup Sequence
ISR
Recorder Process Architecture Diagram
Description of Components
Record Store Server (RSS)
Control Index Server (CIS)
Sequence Diagrams
Non-SIPREC Call
ISR
Call Setup Sequence Diagram
SIPREC Call
B
ISR Linux Users and File Permissions
ISR Third-Party Platform File Permissions
C
ISR
Dashboard Database Failover
Configuring
ISR
Dashboard Database High Availability
D
Logging Into ObserveIT Visual Session Recording