Adding a New Template

You can create a special formatting template by performing the following procedure on the Dashboard:

1. In the Admin tab, click Template Definitions.
2. Click on the provided "verint" template for an example and return to "Template Definitions" when ready.
3. Click Create.
4. Assign a Name.
5. In the Body field, enter any required special formatting characters and the %-surrounded ISR fields represented in "Field Parameters".
6. Click Create.

Note:

You may download segment metadata in the new special format using the example provided in "Common FACE Commands" in the Oracle Communications Interactive Session Recorder API Guide.