Oracle Web Services On Demand Guide > Oracle CRM On Demand Objects Accessible Through Web Services > Core Parent Objects (Web Services v1.0) >
Service Request
The service request object allows customers to request information or assistance with a problem related to products or services purchased from your company. Service requests can be ranked for severity and prioritized accordingly. Parent Objects
Account, Contact, and Solution Child Components
Activity, Attachment, Audit Trail, Book, Note, Solution, Team For information about using attachments with this object, see Using Attachments with Web Services On Demand. Methods Called
Table 266 details the methods called by the Service request service.
Fields
Table 267 details the required and read-only fields for the service request object.
Table 267. Required and Read-Only Fields for the Service Request Object
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ServiceRequest (parent) |
ContactEmail |
Read-only |
ContactFirstName |
Read-only |
ContactFullName |
Read-only |
ContactLastName |
Read-only |
Audit Fields |
Read-only |
LastUpdated |
Read-only |
ServiceRequestConcatId |
Read-only |
Attachment |
DisplayFileName |
Required |
FileNameOrURL |
Required |
FileDate |
Read-only |
FileSize |
Read-only |
SRId |
Read-only |
Id |
Read-only |
ModId |
Read-only |
Audit Fields |
Read-only |
Book |
BookName |
Required |
BookId |
Read-only |
SystemAssociateFlag |
Read-only |
ModId |
Read-only |
Audit Fields |
Read-only |
Table 268 details the status key for the service request object.
Table 268. Status Key for the Service Request Object
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|
ServiceRequest (parent) |
Audit Fields |
AccountId |
ContactId |
ExternalSystemId |
Id |
IntegrationId |
LastUpdated |
Activity |
Audit Fields |
ExternalSystemId |
Id |
IntegrationId |
Attachment |
Audit Fields |
Id |
SRId |
Book |
Audit Fields |
BookId |
ModId |
ServiceRequestNote |
Audit Fields |
ExternalSystemId |
Id |
LastUpdated |
ServiceRequestId |
Solution |
Audit Fields |
ExternalSystemId |
Id |
IntegrationId |
LastUpdated |
Table 269 details the pick map fields for the service request object.
Table 269. Pick Map Fields for the Service Request Object
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|
|
Service Request (parent) |
Owner |
OwnerId |
AccountExternalSystemId |
AccountId |
AssetIntegrationId |
AssetId |
AssetExternalSystemId |
AssetId |
ProductExternalSystemId |
ProductId |
Book |
BookName |
BookId |
Table 270 provides a list of the filterable fields for the child components of the service request object, and a list of user key combinations for each child component.
Table 270. Filterable Fields and User Key Fields on the Service Request Object's Child Components
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User Key Field Combinations |
Service Request (parent) |
All |
ServiceRequestId |
IntegrationId |
ExternalSystemId |
SRNumber |
Activity |
Type |
Type and Description |
Owner |
IntegrationId |
Subject |
ExternalSystemId |
DueDate |
Priority |
Status |
Attachment |
None |
Id |
ExternalSystemId |
FileNameOrURL and FileExtension |
Audit Trail |
Date |
None |
User |
FieldModified |
Book |
None |
BookId |
BookName |
Service Request Note |
Subject |
Subject and Description |
ExternalSystemId |
Solution |
Title |
Title |
Published |
IntegrationId |
SolutionId |
ExternalSystemId |
Status |
Id |
Table 271 details the picklists available for the service request object.
Table 271. Picklists Available for the Service Request Object
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Area |
Cause |
Priority |
Source |
Status NOTE: The Status picklist is editable for users whose role includes the Customize Application - Edit Service Request 'Status' Picklist privilege.
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Type |
For more information on the fields accessible through the Service request Web service, go to the Web Services Administration page within the Oracle CRM On Demand application, and generate the WSDL file for the service request object.
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