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Oracle Web Services On Demand Guide > Oracle CRM On Demand Objects Accessible Through Web Services > Core Parent Objects (Web Services v1.0) > SolutionThe solution object stores information on solutions to customer problems or service requests. Solutions can be reused if the same problem is identified with a product or service. This prevents the duplication of work for customer service representatives. Parent ObjectChild ComponentAttachment and Service Request. For information about using attachments with this object, see Using Attachments with Web Services On Demand. Methods CalledTable 272 details the methods called by the Solution service. FieldsTable 273 details the required and read-only fields for the solution object. Table 274 details the status key for the solution object. Table 275 provides a list of the filterable fields for the child components of the solution objects, and a list of user key combinations for each child component. Table 276 details the picklists available for the solution object. For more information on the fields accessible through the Solution Web service, go to the Web Services Administration page within the Oracle CRM On Demand application and generate the WSDL file for the solution object. Related Topic |
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