Contents

• Title and Copyright Information
• Preface
• 1 What’s New in This Release
  • What’s New in Integration Platform Technologies: Siebel Enterprise Application Integration Guide, Siebel CRM 19.9 Update
  • What’s New in Integration Platform Technologies: Siebel Enterprise Application Integration Guide, Siebel CRM 19.7 Update
  • What’s New in Integration Platform Technologies: Siebel Enterprise Application Integration Guide, Siebel CRM 19.3 Update
  • What’s New in Integration Platform Technologies: Siebel Enterprise Application Integration Guide, Siebel CRM 19.1 Update
  • What’s New in Integration Platform Technologies: Siebel Enterprise Application Integration, Siebel 2018
• 2 Integration Objects
  • Integration Objects
  • About Integration Object Terminology
  • About Integration Objects
  • About Integration Object Base Object Types
  • About the Difference Between Integration Objects and Integration Object Instances
  • About Integration Object Wizards
  • About the Structure of Integration Objects
    • About the Cardinality of Child Integration Components
    • Custom Integration Component Fields
    • Integration Components and Associations
    • Multivalue Groups Within Business Components
      • Multivalue Fields in a Business Component
      • Multivalue Links in a Business Component
      • Fields in a Business Component After Adding a Multivalue Link
      • Graphical Representation of a Business Component and a Multivalue Link
      • Creating a Siebel Integration Component to Represent an MVG
    • Setting Primaries Through Multivalue Links
    • Validation of Integration Component Fields and Picklists
      • Example of an Integration Object Based on the Order Entry Business Object
    • Calculated Fields and Integration Objects
    • Inner Joins and Integration Components
    • Defining Field Dependencies
    • Repository Objects
  • About Integration Component User Properties as Operation Controls
    • About Integration Component Keys
    • User Keys
    • User Key Generation Algorithm
    • Status Keys
    • Status Key Examples
    • Hierarchy Parent Keys
    • Hierarchy Root Keys
  • About EAI Siebel Adapter Access Control
• 3 Creating and Maintaining Integration Objects
  • Creating and Maintaining Integration Objects
  • About the Integration Object Builder
  • About the EAI Siebel Wizard Business Service
  • Process of Creating Integration Objects
  • Creating Integration Objects Using the EAI Siebel Wizard Business Service
  • Creating an Integration Object Based on Another Root Business Component
  • Creating an Integration Object with Many-To-Many Relationships
  • Creating Integration Object Instances Programmatically
  • Guidelines for Configuring Integration Objects
  • Validating Integration Objects
  • Testing Integration Objects
  • Deploying Integration Objects to the Run-Time Database
    • Deploying an Integration Object to the Run-Time Database
    • Removing an Integration Object from the Run-Time Database
  • About Synchronizing Integration Objects
    • Synchronization Rules
    • Updating the Entire Integration Object
    • Deleting a Component from the Integration Object
      • Guidelines for Maintaining Integration Objects
  • Synchronizing Integration Objects
  • Resolving Synchronization Conflicts for Integration Objects and User Properties
  • Using Formatted Values in Integration Objects
  • Generating Integration Object Schemas
  • Optimizing the Performance of Integration Objects
    • Size of Integration Object
    • Force-Active Fields
    • Picklist Validation
  • About Business Component Restrictions for Integration Components
    • System Fields
  • Guidelines for Using Integration Components
• 4 Business Services
  • Business Services
  • About Business Services
    • About Creating Business Services
    • Business Service Structure
    • Property Sets
  • Creating Business Services in Siebel Tools
    • Defining a Business Service in Siebel Tools
    • Defining Business Service Methods
    • Defining Business Service Method Arguments
    • Writing Business Service Scripts
    • Defining Business Service User Properties
  • Creating Business Services in Siebel Business Applications
  • Deploying Business Services as Web Services
  • Exporting and Importing Business Services in Siebel Tools
  • Importing Business Services into Siebel Business Applications
  • Testing Your Business Service in the Simulator
  • About Accessing a Business Service Using Siebel eScript or Siebel VB
  • Business Scenario for the Use of Business Services
    • Code Sample Example for Creating a Property Set
• 5 Web Services
  • Web Services
  • About Web Services
    • Supported Web Services Standards
  • About RPC-Literal and DOC-Literal Bindings
    • RPC-Literal Support
      • Making a Web Service an RPC-Literal Web Service
    • DOC-Literal Support
  • About One-Way Operations and Web Services
    • Defining Support for One-Way Operations
  • Invoking Siebel Web Services Using an External System
    • Publishing Inbound Web Services
    • Generating a WSDL File
    • About the Relationship of Port Types and Operations
      • Deleting Operations by Deleting the Port Type
    • About Defining the Web Service Inbound Dispatcher
      • SOAP Fault Message Example
    • Invoking Web Services on the Siebel Mobile Web Client
      • Exceptions to Web Service Support
      • Enabling Web Services on the Siebel Mobile Web Client
      • Starting the siebel.exe Process From the Command Line
      • Confirming that the siebel.exe Process is Listening
      • Invoking Web Services on the Siebel Mobile Web Client
  • Consuming External Web Services Using Siebel Web Services
    • Creating an Outbound Web Service Based on a WSDL File
      • Migrating Outbound Web Services
    • Creating an Outbound Web Service Manually
      • Updating the Outbound Proxy Business Service
    • Integration Objects as Input Arguments to Outbound Web Services
    • Web Services Support for Transport Headers
    • Web Services Support for Transport Parameters
    • SHA2 Support for Outbound Web Service
      • Configuring Siebel Server and Config Agent for SHA2 Outbound
  • Using the Local Business Service
    • Script Example for a Local Business Service
    • SOAP Document Generated by the Local Business Service
    • Using the Local Business Service in an Outbound Web Service
    • Mapping the xsd:any Tag in the WSDL Import Wizard
    • Mapping the xsd:any Tag in the XML Schema Wizard
  • Examples of Invoking Web Services
    • Invoking an External Web Service Using Workflow or Scripting
    • Invoking a Siebel Web Service from an External Application
  • About Web Services Security Support
    • Configuring the Siebel Application to Use theWS-Security Specification
  • About WS-Security UserName Token Profile Support
    • About Support for the UserName Token Mechanism
    • Using the User Name Token for Inbound Web Services
    • Using the UserName Token for Outbound Web Services
  • Proxy Configuration for Java Web Container
    • HTTP proxy configuration
    • HTTPS proxy configuration:
  • About Siebel Authentication and Session Management SOAP Headers
    • Combinations of Session Types and Authentication Types
    • Enabling Session Management on AI
    • Session and Session Token Timeout-Related Parameters
    • Examples of Using SOAP Headers for Authentication and Session Management
      • Anonymous Request No Session
      • Siebel Authorization No Session
      • Siebel Authorization Stateless Session
      • Siebel Authorization Stateful Session
      • Simple Query Starting With <soap:body>
  • About Web Services and Web Single Sign-On Authentication
  • About SOAP Fault Schema Support
    • Handling SOAP Faults in Siebel Business Applications
      • Handling SOAP Messages
      • Handling WSDL Imports
  • About Custom SOAP Filters
    • Handling Custom Headers Using Filters
    • Enabling SOAP Header Processing Through Filters
    • Inputting a SOAP Envelope to a Filter Service
  • About EAI File Streaming
    • About Inbound EAI Streaming Requests
    • About Outbound EAI Streaming Responses
    • About EAI Streaming Criteria
  • About Web Services Cache Refresh
  • Enabling Web Services Tracing
  • Previewing the Repository Changes Before Delivery
• 6 EAI Siebel Adapter Business Service
  • EAI Siebel Adapter Business Service
  • About the EAI Siebel Adapter Business Service
    • Node Types and the EAI Siebel Adapter Business Service
  • EAI Siebel Adapter Business Service Methods
    • About the Examples in the EAI Siebel Adapter Business Service Methods Sections
    • Query Method
    • QueryPage Method
    • Synchronize Method
      • Example of Synchronize Method on Deleted Unmatched Children
    • Insert Method
      • Example of Using the Insert Method
    • Upsert Method
    • Update Method
    • Delete Method
    • Execute Method
      • About Execute Method Operations
      • Example of a Parent Node Using a Sync Operation
      • Example of a Parent Node Using an Update Operation
      • Example of a Parent Using an Update Operation and One More Child Using an Insert Operation
      • Example of a Parent Using the Update Operation and One More Child Using the Upsert Operation
      • Example of a Parent Using the Upsert Operation and One More Child Using the Sync Operation
      • Skiptree Operation
      • Skipnode Operation
      • About the SearchSpec Input Method Argument
      • Setting a Primary Position for a Contact
  • About Using Effective Dating with Siebel EAI Adapter Business Service
  • Enabling Effective Dating on Fields
    • Configuring Integration Components for Effective Dating on Fields
    • How the XML Converter Reads Effective Dating Data from Fields
    • WSDL Schema Generation for Effective Dating on Fields
  • Enabling Effective Dating on Links
    • Enabling Effective Dating on Links
      • Siebel EAI Adapter Operations for Effective Dating on Links
  • About Using Language-Independent Code with the EAI Siebel Adapter Business Service
    • About LOV Translation and the EAI Siebel Adapter Business Service
  • Siebel EAI and Run-Time Events
  • Guidelines for Using the EAI Siebel Adapter Business Service
  • Troubleshooting the EAI Siebel Adapter Business Service
  • Enabling Logging for the EAI Siebel Adapter Business Service
  • Enabling Siebel Argument Tracing
  • Configuring the EAI Siebel Adapter Business Service for Concurrency Control
    • Modification Key
    • Modification IDs
      • About the Modification ID for a Base Table
      • About the Modification ID for an Extension Table
      • About the Modification ID for a Joined Table
      • About MVG and MVGAssociation Integration Components
    • Status IDs
• 7 EAI UI Data Adapter Business Service
  • EAI UI Data Adapter Business Service
  • About the EAI UI Data Adapter Business Service
  • EAI UI Data Adapter Business Service Methods
    • QueryPage Method
      • QueryPage Method Arguments
      • Root and Child Pagination
      • Sort Specification
      • Predefined Query
      • Search Specification
    • UpdateLeaves Method
      • UpdateLeaves Method Arguments
      • Example of Updating Root Component
      • Example of Updating Child Component
    • InitLeaves Method
      • InitLeaves Method Arguments
      • Example of Using InitLeaves on a Root Component
      • Example of Using InitLeaves on a Child Component
    • InsertLeaves Method
      • InsertLeaves Method Arguments
      • Example of Inserting a Root Component
      • Example of Inserting a Child Component
      • Example of Inserting an Association Child Component
    • DeleteLeaves Method
      • Method Arguments for DeleteLeaves
      • Example of Deleting a Root Component
      • Example of Deleting a Child Component
    • Execute Method
      • Execute Method Arguments
      • Example of Using the Execute Method
  • EAI UI Data Adapter Business Service Method Arguments
• 8 Siebel Virtual Business Components
  • Siebel Virtual Business Components
  • About Virtual Business Components
    • Using VBCs for Your Business Requirements
    • Usage and Restrictions for Virtual Business Components
  • Using Virtual Business Components
    • Creating a New Virtual Business Component
    • Setting User Properties for the Virtual Business Component
  • XML Gateway Service
    • XML Gateway Methods
    • XML Gateway Method Arguments
    • About Handling White Space
  • Examples of the Outgoing XML Format
  • Search-Spec Node-Type Values
  • Examples of the Incoming XML Format
  • External Application Setup
  • Custom Business Service Methods
    • Common Method Parameters
    • Business Services Methods and Their Property Sets
    • Delete Method
    • Error Return Method
    • Init Method
    • Insert Method
    • PreInsert Method
    • Query Method
    • Update Method
  • Custom Business Service Examples
    • Siebel eScript Business Service Example for a VBC
    • Siebel VB Business Service Example for a VBC
• 9 Siebel EAI and File Attachments
  • Siebel EAI and File Attachments
  • About File Attachments
  • Exchanging Attachments with External Applications
  • Using MIME Messages to Exchange Attachments
    • Creating an Attachment Integration Object
    • Creating Workflow Examples
      • Outbound Workflow
      • Inbound Workflow Example
  • About the EAI MIME Hierarchy Converter
    • Outbound Integration
    • Inbound Integration
  • About the EAI MIME Doc Converter
    • EAI MIME Doc Converter Properties
  • Using Inline XML to Exchange Attachments
    • Creating an Attachment
    • Creating a Test Workflow
• 10 External Business Components
  • External Business Components
  • Process of Configuring External Business Components
    • Creating the External Table Definition
      • Creating the External Table Definition from a DDL File
      • Creating the External Table Definition from an ODBC Data Source
      • About Data Type Mappings for Importing Table Definitions
      • About the New Imported Table Definition
    • Mapping External Columns to Siebel CRM System Fields
    • Specifying the Data Source Object
    • Specifying Any Optional Table Properties
    • Configuring the External Business Component
    • Specifying Run-Time Parameters
      • Configuring the Data Source Definition
      • Configuring a User in LDAP or ADSI Security Adapter To Access EBCs
      • Configuring the Data Source Definition for the Siebel Developer Web Client
      • Supported Connector Names and SQL Styles
      • Updating the Server Component to Use the New Data Source
  • Using Specialized Business Component Methods for EBCs
    • IsNewRecordPending Business Component Method
    • GetOldFieldValue Business Component Method
    • SetRequeryOnWriteFlag (PreWriteRecord event) Business Component Method
    • SetRequeryOnWriteFlag (WriteRecord event) Business Component Method
  • Usage and Restrictions for External Business Components
  • About Using External Business Components with the Siebel Web Clients
  • About Overriding Connection Pooling Parameters for the Data Source
  • About Joins to Tables in External Data Sources
    • Searching and Sorting on Fields Joined to External Tables
  • About Distributed Joins
    • Configuring Distributed Joins and Federated Fields
    • Usage and Restrictions for Distributed Joins
  • Troubleshooting External Business Components
• 11 Predefined EAI Business Services
  • Predefined EAI Business Services
  • Predefined EAI Business Services
• 12 Property Set Representation of Integration Objects
  • Property Set Representation of Integration Objects
  • Property Sets and Integration Objects
    • Property Set Node Types
  • Example Instance of an Account Integration Object
• 13 DTDs for XML Gateway Business Service
  • DTDs for XML Gateway Business Service
  • Outbound DTDs for the XML Gateway Business Service
    • Delete
    • Init
    • Insert
    • PreInsert
    • Query
    • Update
  • Inbound DTDs for the XML Gateway Business Service
    • Delete Response
    • Init Response
    • Insert Response
    • PreInsert Response
    • Query Response
    • Update Response