14Oracle Case Hub

Oracle Case Hub

This chapter contains an overview of Oracle Case Hub and information on views that are additional to the default Oracle Customer Hub (UCM) views. It contains the following topics:

• About Oracle Case Hub

• Oracle Case Hub Views

About Oracle Case Hub

Oracle Case Hub is a bundle of Oracle Customer Hub (UCM) products which focus primarily on case management, such as, taxpayers, claimants, and so on.

Along with the mastering citizen, claimant, taxpayer data, and so on, Oracle Case Hub also supports the mastering of cases (insurance, justice and safety, revenue and tax, social services, transportation, and so on). It also supports the related activities with the optional details that depend upon the nature of cases like the following:

• Vehicle data, public-health related data, for example, disease, outbreaks, medication

• Justice and safety related data, for example, suspect, incident, arrest, evidence, leads, and so on

Main Features of Oracle Case Hub

The following are the main features of Oracle Case Hub.

Case Serialization

Case serialization provides agencies with the ability to standardize case numbering across the organization by generating unique, custom-defined serial numbers on cases, as well as leads and evidence that are related to the case. When a case record is created in the Siebel database, a unique serial number is automatically generated and stamped on the record. Using Siebel Case Serialization, administrators can set the case serial number to include a combination of multiple fields so that the composite number is meaningful to an investigator. For interoperability with non-Siebel data, case serial numbering can be accessed from other external applications using prebuilt Web services to extend an organization's standardized numbering methodology to case information in any system.

Incident Management

Siebel Incident Management allows agencies to track, monitor, escalate, and resolve reported incidents. Currently, most agencies manage reported incidents through either paper-intensive manual processes or stand-alone, nonintegrated systems. Procedures and processes for recording and routing incidents are inconsistent, time-consuming and error prone. Siebel Incident Management allows agencies to standardize the incident data capture process inside or across departments and ensure that incidents are resolved according to established department policies or regulatory requirements. Siebel Incident Management provides the flexibility to track an individual across multiple incidents, even when this individual has a different role in the incident. Siebel Incident Management enables organizations to track offenders, victims, or witnesses from incident to incident. This flexibility allows organizations to quickly gather the information required to understand the context of an incident, route it to the appropriate department or individual for response, and ensure that the right course of action is pursued according to the specific policy and regulatory requirements of the agency.

Offense Management

Siebel Offense Management provides organizations the capability to track criminal offenses as part of a comprehensive incident management system. Offenses can be logged as part of the incident and used for reporting purposes and further analysis. Data about the offenders, victims, force used, and assets can be captured quickly and easily. Users can follow up on the offense by adding notes or related documents to the record to provide a comprehensive picture of the offense. All of the necessary information for reporting, tracking, and managing offenses are easily entered and readily available to users. Agencies can capture the circumstances surrounding the incident of specific categories, such as aggravated assault or murder, justifiable homicide, or negligent manslaughter with descriptive and structured information for ease in reporting and analyzing. Additionally, Siebel Offense Management allows agencies to track the use of drugs or alcohol related to the offense and record any use of force during the offense, including the use of any weapons.

Location Tracking

Siebel Location Tracking enables organizations to standardize locations that have multiple addresses and to specify an area where there might not be precise address information. The ability to assign more specific location information without needing addresses makes it easier to classify and capture important information about an area. Siebel Location Tracking supports the association of multiple addresses to a single, specific Location, as well as other precise location information, such as latitude-longitude pairs or Universal Transverse Mercator (UTM). This feature provides organizations with a variety of different address formats to use when describing the location of an incident (For example, Central Park, corner of 5th and Main Streets, parking lot G). This combination of a specific location with a descriptive label helps faster response to developing incidents in addition to building a richer repository of data for use in later analysis. Siebel Location Tracking also enables agencies to standardize locations that have multiple addresses, such as malls, hotels, office parks or campuses, and specify an area that lacks precise address information, such as an intersection, or the north end of a lake.

Evidence Management

Siebel Evidence Management enables agencies to track and manage evidence associated with the cases they are managing. Siebel Evidence Management supports a two-tier evidence model that enables agencies to track unique physical items in addition to managing these items as evidence in the context of one or more cases. For investigative cases, evidence collected at a crime scene (such as a weapon) can be viewed as a unique asset in Siebel CRM, and later converted to evidence in multiple cases. For each evidence record, different activities and documents can be tracked, in accordance with the specific requirements of each case. For social services or benefits cases, a person's identifying documents can serve as evidence in multiple cases across departments or programs. Siebel Evidence Management provides the capability to consolidate evidentiary items across an organization, yet still manage evidence in the context of each individual case. Siebel Evidence Management enables agencies to manage the history of activities or actions specific to each case and each piece of evidence. This feature includes the ability to establish standardized handling instructions or activity templates that conform to agency requirements. Agencies can also link multiple evidence items with the same underlying asset, or relate evidence items within or between cases to establish key investigative linkages. Additionally, Siebel Evidence Management enables agencies to track various roles of individuals as they relate to each piece of evidence. Together, these new capabilities in Siebel Evidence Management provide agencies with a flexible repository of physical items that supports evidence in different cases and at the same provides exceptional investigative insight.

Investigative Lead Management

This feature enables agencies to track lead information as part of each case record, including when the lead was created, routed, covered, and submitted for approval. Additionally, agencies can relate all relevant investigative information to a lead, such as contacts, suspects, victims or other persons or groups of interest, and view and compile evidence associated with a lead that is relevant to the case at hand. For standardization, agencies can serialize leads as part of a case, and lead records can be numbered according to the specific numbering methodology of a public agency. When viewing the lead, agencies can also see activities performed on a lead automatically in the context of the parent case.

Oracle Case Hub Views

The following information lists the Oracle Case Hub views that are additional to the base Oracle Customer Hub (UCM) views.

Table Oracle Case Hub Views

Logical Grouping	Available Views
Public Sector Information File	HLS Account Case View
	HLS All Case List View
	HLS Case Account View
	HLS Case Activities View
	HLS Case Attachment View
	HLS Case Auto Vehicles View
	HLS Case Detail View
	HLS Case Disease View
	HLS Case Groups View
	HLS Case INS Claims View
	HLS Case Note View
	HLS Case Partner View
	HLS Case Preview View
	HLS Case Project View
	HLS Case Quote View
	HLS Case Related Case View
	HLS Case Sales Assessment View
	HLS Case Service Request View
	HLS Case Suspect View
	PUB Case Audit Trail View
	PUB GOV Case Activity Plans View
Public Sector Information File (continued)	PUB GOV Case Monthly Calendar View
	PUB GOV Case Products View
	PUB GOV Channel Partner Cases View
	PUB GOV Contact Cases View
	PUB GOV Household Cases View
	PUB HLS Case Contact View
	PUB My Team Case List View
	PUB Case Screen Home Page View
	HLS Case Activities View - ReadOnly
	HLS Case Attachments View - ReadOnly
	HLS Case Detail View - ReadOnly
	HLS Case Hierarchy View
	HLS Case Note View - ReadOnly
	HLS Case Suspect View - ReadOnly
	HLS Case Teamspace View
	PUB Service Request Case View
Public Sector Case Incident Information File	Disease Attachment View
	Disease Cases View
	Disease List View
	Disease Medication View
	Disease Service Request View
	Disease Training View
	Diseases Detail View
	HLS All Groups List View
	HLS All Medication List View
	HLS All Suspect List View
	HLS Disease FAQ View
	HLS Disease Preview View
	HLS Group Preview View
	HLS Groups Activities View
Public Sector Case Incident Information File (continued)	HLS Groups Address View
	HLS Groups Attachment View
	HLS Groups Case View
	HLS Groups Detail View
	HLS Groups List View
	HLS Groups Note View
	HLS Groups Suspect View
	HLS Medication Diseases View
	HLS Medication Drug Interactions View
	HLS Medication Inventory View
	HLS Medication List View
	HLS Medication Substitutes View
	HLS Public Health Home Page View
	HLS Report Outbreak View
	HLS Smart Script Player View
	HLS Suspect Activities View
	HLS Suspect Address View
	HLS Suspect Associated Suspect View
	HLS Suspect Attachment View
	HLS Suspect Case View
	HLS Suspect Details View
	HLS Suspect Group View
	HLS Suspect List View
	HLS Suspect Note View
	HLS Suspect Preview View
	My Disease List View
	PUB HLS All Incident List View
	PUB HLS Contact Incident View
	PUB HLS Groups Incident View
	PUB HLS Incident Activities View
	PUB HLS Incident Attachment View
Public Sector Case Incident Information File (continued)	PUB HLS Incident Detail View
	PUB HLS Incident Group View
	PUB HLS Incident List View
	PUB HLS Incident Note View
	PUB HLS Incident Preview View
	PUB HLS Incident Suspect View
	PUB HLS My Team Group List View
	PUB HLS My Team Incident List View
	PUB HLS My Team Suspect List View
	PUB HLS Suspect Incident View
	Relationship Hierarchy View (Groups)
	PUB Incident Screen Home Page View
	PUB HLS Case Incident View
	PUB HLS Exception Handling View
	PUB Incident Account Offense View
	PUB Incident Accounts View
	PUB Incident Arrest Activities View
	PUB Incident Arrest Attachments View
	PUB Incident Arrest Force View
	PUB Incident Arrest Notes View
	PUB Incident Arrest Offense View
	PUB Incident Arrests View
	PUB Incident Audit Trail View
	PUB Incident Cases View
	PUB Incident Circumstances View
	PUB Incident Contacts View
	PUB Incident Evidence View
	PUB Incident Lead View
	PUB Incident Location View
	PUB Incident Offender Notes View
	PUB Incident Offender Offense View
Public Sector Case Incident Information File (continued)	PUB Incident Offender Victims View
	PUB Incident Offender View
	PUB Incident Offense Attachments View
	PUB Incident Offense Force View
	PUB Incident Offense Notes View
	PUB Incident Offense Offender View
	PUB Incident Offense Property View
	PUB Incident Offense Substance View
	PUB Incident Offense Victim View
	PUB Incident Offenses View
	PUB Incident Property View
	PUB Incident Service Requests View
	PUB Incident Subject Matches View
	PUB Incident Subject View
	PUB Incident Victim Injuries View
	PUB Incident Victim Notes View
	PUB Incident Victim Offenders View
	PUB Incident Victim Offense View
	PUB Incident Victims View