Automatic Discounts

The workstation automatically applies discounts to a guest check based on conditions within the transaction and without workstation operator interaction. For example, a property may run a promotional sale: buy one DVD and receive one CD for free. In this situation, whenever both a CD and a DVD appear on a single transaction, a 100% discount applies to the CD. There are several automatic discount types. This scenario is just one example of an automatic discount configuration.

Automatic discounts and coupon discounts use the following Menu Item Groups to determine which items receive a discount:
  • Trigger Menu Item Group: Trigger menu items are the menu items that trigger a discount award. A Trigger Menu Item Group contains at least one item that initiates a discount. For example, in a Buy a DVD, get a CD example, the DVD is in the Trigger Menu Item Group. When a workstation operator adds the minimum quantity of items (1) from this menu item group (DVD), items from the Award Menu Item Group are discounted based on the award configuration for the discount.

  • Award Menu Item Group: The Award Menu Item Group is the Menu Item Group to be used as the award group. An Award Menu Item Group contains at least one item to receive a discount. For example, in the Buy a DVD, get a CD example, the CD is in the Award Menu Item Group. When a workstation operator adds the minimum quantity of items from the Trigger Menu Item Group, items from this Award Menu Item Group are discounted based on the award configuration for the discount. As another example, in a Buy-One-Get-One scenario, such as Buy one DVD and get one CD for 50% off, set the Award Menu Item Group to CDs and the Percent Off to 50.

A menu item can be in both the trigger and award groups.

Simphony uses several other factors to determine the automatic discount amount: