Configuring Menu Item Classes for Conversational Ordering

  1. Select the Enterprise, property, revenue center, or zone, click Configuration, and then click Menu Item Classes.
  2. Insert a new Menu Item Class record.

    • For each menu item that a guest can order through Conversational Ordering, create at least two Menu Item Classes to accommodate the guest in ordering the same menu item in different ways. In the coffee shop example, each coffee type might have two classes: Latte Anonymous and Latte Defined. Create the Anonymous class first.

    • Create a generic Menu Item Class to assign only to Menu Item Definitions that are $0.00 priced menu items. In the coffee shop example, the Menu Item Class Drink Anonymous can be used for Menu Item Definitions such as {SIZE} Large Drink or {TEMP} Hot Drink. This Menu Item Class is assigned to the Default Master Group named Drinks.

  3. Double-click a Menu Item Class to open it in form view.
  4. From the General tab, select 2 - Replace in Condiment Group from the Condiment Order Type drop-down list.

    Setting this option replaces the previously selected condiment with the latest condiment choice when the workstation operator selects condiments. If you set the Increment option, a priced condiment can be added to a transaction, such as a shot of espresso.

  5. (Optional) Select the default parent to order from the Default Master Group drop-down list.

    In conversational ordering you can assign a default parent item to a condiment so that when the condiment is ordered without an existing parent, Simphony orders the condiment's default parent. For example, the condiment American Cheese has Burger as its default parent. If the workstation operator orders American Cheese and there is no current parent, Simphony orders the Burger automatically and the American Cheese appears as a condiment on the burger.

    Set this field only for condiments; it is meaningless for parent items.

  6. Click the Options tab.
  7. For each Menu Item Class with Anonymous in the name, select the following options:

    • 8 - Allow Menu Items in this Class to be Non-Priced

    • 49 - Participates in Menu Item Master Switching

    • 50 - Anonymous Menu Item

  8. For each Menu Item Class with Defined in the name, select the following options:

    • 8 - Allow Menu Items in this Class to be Non-Priced

    • 49 - Participates in Menu Item Master Switching

  9. For the generic Menu Item Class, select the following options:

    • 8 - Allow Menu Items in this Class to be Non-Priced

    • 49 - Participates in Menu Item Master Switching

    • 50 - Anonymous Menu Item

  10. Click the Condiment Groups tab.
  11. For each Menu Item Class, select the appropriate condiment groups:

    • Required Condiment Groups: These condiment groups must be entered when a workstation operator adds menu items in this class.

    • Allowed Condiment Groups: These condiment groups are allowed to be entered as condiments for menu items in this class.

    • Member Condiment Groups: These condiment groups consist of menu items in this class.

  12. Click Save.

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