Posting Credit Card Rebates

You can apply a rebate (refund) by credit card to charges on the reservation billing screen. OPERA Cloud will perform a verification to confirm that the rebate amount on that credit card does not exceed the previously charged amount to the credit card. This function requires setting the Cashiering > Credit Card Rebate Validation parameter to On.

1. From the OPERA Cloud menu, select Front Desk and then select In-House.
2. Search and open the reservation with a credit card payment type.
3. Click I Want To . . . and then select Go To Billing.
4. Click Post Payment and then select a Window to apply the rebate.
5. From the Method field drop-down, select a credit card type and enter the card number and expiration date.
6. Enter the amount of the rebate as a negative number, for example, -120.00.
   After entering the negative number, click outside of the field. The Override Debit Activity to Process Rebate dialog appears.
7. If you want to override the validation against the original amount, select the check box. If the rebate amount is greater than the original charge, OPERA Cloud will prompt, Debit Activity for Credit Card Rebate is Insufficient.
8. Enter any value in the Reference field.
9. Click Apply Payment.