Managing Room Maintenance Requests

1. From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.
2. On the Room Maintenance screen, filter the maintenance requests by Room, Room Class, Reason, Assigned To, and the Status (resolved or unresolved) and then click Search.
3. You can perform the following actions:

   • Print: Select Print to print the Room Maintenance Report. This report displays all the maintenance requests or work orders on rooms that are resolved and unresolved. You can print this report to have a record of work orders that need to be fulfilled for the day or week.

   • New: Select New to create a new maintenance request.

   • Edit: Search and select the maintenance request you want to edit and from the Actions vertical ellipse, select Edit to modify the Room Number, Maintenance Reason, or Comment for a given request.

   • Resolve/ Unresolved: Select the required maintenance request to mark it resolved or unresolved. When a room maintenance request has been carried out, mark the request as Resolved. If you find out later that the request has not been resolved, highlight the request (the Resolved button now changes to Unresolved) and select the Unresolved key to mark the request as outstanding again.

   • Delete: Search and select the maintenance request you want to delete and from the Actions vertical ellipse, select Delete to delete the request. You may want to delete a request when a request has been wrongly recorded.