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In this video you will learn how to cancel a reservation in Opera Cloud.
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Let's get started. First find the reservation you want to cancel. To find
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the reservation you can go to bookings, reservations, and select manage
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reservation to search for the reservation. Alternatively in this
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example, I go to the Opera Cloud dashboard and click the arrivals tile to
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go to the list of arrival reservations. Next to the reservation I want to cancel
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I click the I want to arrow. On the I want to menu I click show more. Now, I
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click cancel reservation.
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I click the magnifying glass to select the cancel reason from the list and then
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click select. If needed I can edit the cancellation description. Next, I click the
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plus symbol on the deposit cancellation header. Then I scroll down to view the
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cancellation policy for this reservation. In this example, I select cancel
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reservation. A message displays with the cancellation
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policy. Click cancel reservation to confirm. Now
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I can see the cancellation number for this reservation. I can click the
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vertical ellipse to open the Actions menu to text or fax the cancellation
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confirmation letter. In this example I select to preview and print the
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cancellation confirmation letter. I can select a different confirmation letter
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template from the drop-down list or I can click the customize option to
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customize the letter. Then click send.
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Now I can view print or download the cancellation confirmation letter.