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In this video you'll learn how to opt in
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a guest to receive notifications about
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their stay. For example if a guest
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arrives and their room is not ready, by
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"opting in" the guest they can receive
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notifications by phone or email when the
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room is ready. This option is called
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receive external notifications. You can
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find this option in various places
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throughout the application including
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when you assign a room and on the
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reservation. To send the notifications an
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external system must be configured and
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subscribed to the OPERA Cloud Business
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Events. To find a reservation you can go
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to Bookings, Reservations, Manage
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Reservation, and search for a reservation.
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In the example I found this reservation.
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We'll start by scrolling to the bottom of
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the reservation.
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Here we can find the additional detail
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section and then you will see the
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received external notifications check
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box. Where you can opt-in the guests to
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receive external notifications. Select
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edit and select the receive external
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notifications checkbox. You can select
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the magnifying glass to select any
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communication options attached to the
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profile. Or you can add an additional
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phone number or email as the
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communication method for this
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reservation. You can also select to add a
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new phone number to the profile by
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selecting the add two profile checkbox.
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If you do not select the checkbox add to
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profile, this communication method is
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attached only to this reservation. To
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save the changes select save.