1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Modifying the Values That Predefined Lists of Values Display

Modifying the Values That Predefined Lists of Values Display

You can modify the field mapping that occurs between Siebel CRM Desktop and Outlook. The example in this topic modifies the mapping for the On Hold status. For more information, see How Siebel CRM Desktop Maps the Status Field of an Activity.

To modify the values that predefined lists of values display

  1. Use an XML editor open the package_res.xml file.

  2. Locate the following code:

    str key="lang_action_status_on_hold" comment="Siebel SEED DATA for Action/
Status">On Hold</str>

  3. Change the code you located in step 2 to the following code:

    <str key="lang_action_status_on_hold" comment="This should be taken from Siebel 
SEED DATA for Action/Status">Waiting</str>