Objects That Are Enabled for Synchronization

A set of objects that are enabled for synchronization determines the data that Siebel CRM Desktop can synchronize, depending on the configuration that Siebel CRM Desktop downloads for the user. These objects are defined in the application metadata that you deploy through the customization package that is available to the user. If the application metadata does not define an object, then Siebel CRM Desktop does not synchronize it. Application metadata also defines the field mappings that Siebel CRM Desktop uses in the synchronization. These mappings specify how Siebel CRM Desktop synchronizes objects in Outlook and on the Siebel Server. For more information, see Customizing Field Mapping.

Note: Oracle recommends that you do not select and move CRM Desktop Objects, such as Accounts, into non-native folders such as Contacts, because they will not be synchronized by Siebel CRM Desktop. Each folder type has its own attributes. If you move an Account to any other folder, CRM Desktop assumes the Account object has been deleted. For more information about how CRM Desktop handles deletions, see Controlling How Siebel CRM Desktop Adds Deleted Items to the Exclusion List.