Resubmitting Rejected Deposits (SRDP)

Purpose: Use the Resubmit Rejected Deposits function to resubmit deposits and credit card credits that were not completely processed through the Process Auto Deposits function.

Overview: When you use the Process Auto Deposits function to transmit credit card deposit information to a deposit service for settlement, the deposit service normally confirms each deposit and credit. If a transaction is not confirmed because, for instance, the line was dropped, or the deposit service rejected the deposit, the system flags the record in the Invoice Payment Method table.

You can use the Resubmit Rejected Deposit function to select records you want to resubmit, and change their status so that they are eligible to be processed the next time you run Process Auto Deposits. You can also use this menu option to:

• review or change the Invoice Payment Method

• delete the deposit

• confirm or reject the deposit

• advance to order inquiry

• review deposit history

• write off the amount of the deposit

Forced deposits: Deferred or installment deposits that were rejected but flagged for “force deposit” are not available in Resubmit Rejected Deposits, because the system performs all updates as if the deposit service confirmed the deposit. Regular (non-pay plan) deposits are typically forced, although sometimes they are unconfirmed for other reasons. See Force Deposit.

Note: You cannot use the Resubmit Rejected Deposits function to resubmit transactions that you have set up to use the separate process for foreign currency. Process Auto Deposits writes the foreign currency records to a separate table, rather than receiving settlement information interactively from the deposit service.

Suppressing deposits: You can suppress deposit processing for orders you receive through the Generic Order Interface (Order API). In this situation, the order is not included when you reprocess deposits. See Suppressing Deposits and Refunds for an overview.

More information: See Processing Auto Deposits (SDEP) for more information on the Process Auto Deposits function, the separate process for foreign currency deposit processing, and an overview of how deferred or installment pay plans differ from regular (non-pay plan) deposits.

In this chapter:

• Resubmit Rejected Deposits Screen

• Confirming, Resubmitting, Deleting, or Writing Off an Unconfirmed Deposit

• Order Number Screen (Viewing by Order Number)

• Order Number Screen (Viewing by Order Number)

Resubmit Rejected Deposits Screen

How to display this screen: Enter SRDP in the Fast path field at the top of any menu, or select Resubmit Rejected Deposits from a menu.

Field	Description
Rcds pending (Records pending)	The total quantity of unconfirmed deposits that you have flagged to resubmit, confirm, delete, or write off. When you select Accept, the confirmations, deletions, and writeoffs will take place; deposits flagged for resubmission will eligible for processing the next time you process deposits. You can flag a total of 100 deposit records at a time. Numeric, 3 positions; display-only, updated by the system.
Maximum	The maximum number of deposits that you can resubmit, confirm, delete or write off at one time. Numeric, 3 positions; display-only.
Rel date (Deposit release date)	The date when the deposit is eligible for processing. Deferred or installment pay plans typically have a deposit release date (or dates) later than the invoice date. Regular (non-pay plan) invoices have a deposit release date that is the same as the invoice date. You can change the deposit release date at the Change Invoice Pay Method Screen, available by selecting Change for the deposit. See Deposit Release Date. Numeric, 6 positions (in user date format); optional.
Order #	A unique number to identify the order. Numeric, 8 positions; optional.
Invoice	A unique number to identify the invoice for the shipment or credit. Numeric, 7 positions; optional.
Pay Mth (Payment option type)	The type of pay plan on the order. Valid values are: D = deferred billing I = installment billing Blank = no pay plan; invoice amount eligible for deposit immediately after billing Alphanumeric, 1 position; optional.
Total dollars	The dollar amount of the unconfirmed deposit for the credit card. Positive amounts represent deposits, while negative amounts represent credit card credits. Numeric, 11 positions with a 2-place decimal; display-only.
Reject reason	The response code received from the deposit service. See Defining Vendor Response Codes. Alphanumeric, 10 positions; display-only.
Action (Unlabeled field to the right of the reject reason)	The action you have selected to perform for the deposit. Valid values are: * CONFIRM = You selected Confirm for the deposit to confirm that it was processed and perform all related updates in the system. * DELETE = You selected Delete for the deposit to delete it, making it ineligible for subsequent deposit processing. * RESUBMIT = You selected Resubmit for the deposit to make it eligible for processing the next time you process deposits. * WRITE OFF = You selected Write-Off for the deposit to write it off. When update takes place: The system does not perform any of these updates to deposits unless you select Accept to accept your entries at this screen. However, any transactions you enter at the Change Invoice Pay Method screen (available by selecting Change for the deposit) take place interactively. To cancel an update: You can select Reject Request for a deposit to prevent it from being deleted, resubmitted, or written off when you select Accept to accept your entries. However, you cannot prevent a deposit flagged for confirmation from being processed unless you exit the screen without selecting Accept. See Confirming, Resubmitting, Deleting, or Writing Off an Unconfirmed Deposit for more information on the updates you can perform at the Resubmit Rejected Deposits screen. See Change Invoice Pay Method Screen for more information on the updates you can perform at the Change Invoice Pay Method Screen. Alphanumeric, 11 positions; display-only.

Screen Option	Procedure
Change information about an invoice payment method	Select Change for an unconfirmed deposit to advance to the Change Invoice Pay Method Screen. Note: If you do not have access to the Restrict Access to Credit Card Numbers in OI and OM (A88) secured feature or the Change Invoice Payment Information (A82) secured feature, the system displays an error message when you try to change the credit card on an invoice payment method: You are not authorized to change Credit Card #.
Delete the unconfirmed deposit and prevent the invoice from being resubmitted for deposit	Select Delete for an unconfirmed deposit to delete the deposit. See Confirming, Resubmitting, Deleting, or Writing Off an Unconfirmed Deposit.
Display information about an invoice payment method	Select Display for an unconfirmed deposit to advance to the Order Number Screen (Viewing by Order Number).
Process all the same updates for the deposit as if it had been confirmed through the Process Deposits function	Select Confirm for an unconfirmed deposit to flag the deposit for confirmation. See Confirming, Resubmitting, Deleting, or Writing Off an Unconfirmed Deposit.
Resubmit the deposit for processing	Select Resubmit for an unconfirmed deposit to flag the deposit for processing the next time you process deposits. See Confirming, Resubmitting, Deleting, or Writing Off an Unconfirmed Deposit.
"Unflag" a deposit for resubmission, deletion, or writeoff	Select Reject Request for an unconfirmed deposit that you have flagged for resubmission, deletion, or writeoff to “unflag” it. See Confirming, Resubmitting, Deleting, or Writing Off an Unconfirmed Deposit.
Advance to order inquiry	Select Order Inquiry for an unconfirmed deposit to advance to order inquiry. See Using the Order Inquiry Scan Screens (OIOM).
Review deposit history for an order	Select Deposit History for an unconfirmed deposit to advance to the Display Deposit History Screen.
Write off a deposit	Select Write-off for an unconfirmed deposit to delete the deposit. See Confirming, Resubmitting, Deleting, or Writing Off an Unconfirmed Deposit.
Exit the screen without processing updates	Select Exit. See Confirming, Resubmitting, Deleting, or Writing Off an Unconfirmed Deposit.
Display unconfirmed deposits in order number sequence	Select View by Order#. See Order Number Screen (Viewing by Order Number).
Resubmit rejected deposits by date range, and optionally, reponse code	Select Resubmit Batch to advance to the Resubmit Rejected Deposits by Batch Screen.
Process updates for all flagged deposits	Select Accept. See Confirming, Resubmitting, Deleting, or Writing Off an Unconfirmed Deposit.

Confirming, Resubmitting, Deleting, or Writing Off an Unconfirmed Deposit

Description	To Flag the Deposit:	To Cancel:
Confirm: processes all the same updates for the deposit as when it is processed automatically by Processing Auto Deposits (SDEP). You might use this option when you did not receive a confirmation through Process Deposits, but the deposit service indicates that the deposit was confirmed.	Select Confirm for each deposit or credit transaction you want to confirm. * CONFIRM displays next to each record you select.	Select Exit to exit the Resubmit Rejected Deposits Screen without selecting Accept to process.
Delete: changes the Deposit created date for the Invoice Pay Method to 88/88/88 and deletes the deposit from the Resubmit Rejected Deposits Screen. The invoice will not be eligible for resubmission to the deposit service.	Select Delete for each deposit or credit transaction you want to delete. * DELETE displays next to each record you select.	Select Reject Request for the deposit.
Resubmit: makes the deposit eligible for processing the next time you run Process Deposits, provided the deposit release date has not been changed to a future date.	Select Resubmit for each deposit or credit transaction you want to resubmit. * RESUBMITTED displays next to each record you select.	Select Reject Request for the deposit.
Write off: similar to deleting, writing off changes the Deposit created date for the Invoice Pay Method to 88/88/88, deletes the deposit from the Resubmit Rejected Deposits Screen, and prevents the invoice from being resubmitted to the deposit.	Select Write-off for each deposit or credit transaction you want to write off. * WRITE OFF displays next to each record you select.	Select Reject Request for the deposit.

To process: Select Accept to process the requests. The system updates the records in the Invoice Payment table for each record you selected as described above.

Important: You can select only 100 transactions at a time to process unless you use the Resubmit Rejected Deposits by Batch Screen.

See Processing Auto Deposits (SDEP).

Note: You can also resubmit or delete a deposit, or write it off in full or up to a specified amount, at the Change Invoice Pay Method Screen (available by selecting Change for the deposit). However, these updates take place interactively and you cannot undo them.

Resubmit Rejected Deposits by Batch Screen

Purpose: Use this screen to resubmit rejected deposits for a specified date range, and optionally, response code.

How to display this screen: Select Resubmit Batch on the Resubmit Rejected Deposits Screen.

Field	Description
Deposit start date	The beginning date for the deposit date range of the rejected deposits you wish to resubmit for processing. Numeric, 6 positions (in user date format); Required.
Deposit end date	The ending date for the deposit date range of the rejected deposits you with to resubmit for processing. Numeric, 6 positions (in user date format); Required.
Response code	The reponse code assigned to the rejected deposit.

To resubmit:

1. Use the Deposit start date and Deposit end date fields to define the deposit date range for the rejected deposits you wish to resubmit for processing.

2. Optionally, enter a Response code to limit the rejected deposits in the date range to only those deposits with the specified response code.

3. Select Submit. The system processes all unconfirmed deposits in the CC Deposit History table for the specified date range and response code, performing the following updates:

- Invoice Payment Method: Clears the deposit date and reverses the pending deposit amount.

- CC Deposit History: updates the status to R Resubmitted.

- Order Payment History: creates a record with the text Resubmit deposit $99999.99, where 9999.99 is the deposit amount.

- Writes a message similar to the following to the TRACE log if its logging level is set to DEBUG: Deposit will be resubmitted for (Co#/Ord#/Inv#): 9.0/102718/18155.0.

When you return to the Resubmit Rejected Deposits Screen, the orders associated with the deposits that were processed no longer display on the screen.

Order Number Screen (Viewing by Order Number)

How to display this screen: Select View by Order# at the Resubmit Rejected Deposits Screen to change the sort of the deposit records to ascending order number sequence.

Select View by Date to change back to viewing deposits in deposit release date sequence.