Fields on Order Holds

Purpose: The Order Holds window displays the following information.

•         A warning messages indicates if you cannot release holds because the order is locked, and indicates the name of the user or process that has the order locked. See Unlock Order for more information.

•         Hold Icon (an icon to the left of the Hold Description): The icon represents the type of hold assigned to the order.

•         System hold: A gear icon (system hold icon) indicates if the order is on system hold.

•         Ship-To hold: A shipper icon (ship-to hold icon) indicates if a ship-to on the order is on ship-to hold. In this case, the ship-to number is also indicated, for example, Ship To 3.

•         Payment hold: A currency icon (pay-type hold icon) indicates if a payment on the order is on payment hold. For a payment hold, the payment method description and last 4 positions of the credit card are displayed to the right.

•         User hold: A person icon (user hold icon) indicates if the order is on user hold.

•         Hold Reason: Unlabeled field to the right of the Hold Icon.

•         For a ship-to hold, the ship-to number is indicated to the right.

•         For a payment hold, the payment method description and last 4 positions of the credit card are indicated to the right.

•         Hold Type (unlabeled field below the Hold Description)

Note:             

•         No hold reason or hold type is displayed if a system-assigned hold reason on the order has not been set up in the Work with Order Hold Reason Codes (WOHR) menu option. In this situation, the window might indicate both that you do not have authority to release the order and that there is no hold information to display. Use Classic View to review the order hold reason and create the hold reason code to resolve the issue.

•         The Awaiting Credit Card Auth (CW) hold reason is not listed.

For more information:

•         Order Holds for an overview of the Order Holds window.

•         Order Holds Options for step-by-step instructions on the actions you can perform on the Order Holds window.

 

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