Purpose: You can perform the following actions on the Order Holds window.
• Release the Order from All Holds
• Release the Order from One or More Individual Holds
• If a Held Order is Under Review in Order Broker
Store pickup order? You can use this window to release a store pickup order from hold, as well as canceling it; however, other updates, such as adding an order line, are not available.
For more information:
• Order Holds for an overview of the Order Holds window.
• Fields on Order Holds for a description of the fields on the Order Holds window.
Release the Order from All Holds
1. Select the Select All option and then select Release Holds. The Select All option is available only if:
• You have ALLOW authority to the Release Held Order (ERHO) menu option, and
• You have authority to the Order Hold Reason Release Authority (A77) secured feature, and
• You have authority to release each individual hold assigned to the order, and
• The order is not locked by another user, the system, or a different session.
User holds: Even if you do not have ALLOW authority to the Release Held Order (ERHO) menu option, you can still release an order from a user hold provided you have authority to the Order Hold Reason Release Authority (A77) secured feature, and are not restricted from the specific hold reason code.
See Authority to Release Order Hold Reasons.
2. The system verifies that the order is eligible for release. An error message indicates if you do not have authority to release the order from all holds.
3. If the release is successful, the system:
• Locks the order.
• Releases the order from all order holds (system hold, ship-to hold, payment hold, and user hold).
• Places the credit card payment on CW Waiting for Credit Card Authorization hold if you release the credit card payment from hold, the payment has an authorization service code defined, and the credit card requires authorization. If the only hold on the order is CW, the order does not actually go on hold. Instead, the order continues its normal routing process. The order displays CW as the pay type status, but the order is open. The system authorizes the shipment amount during Pick Slip Generation. If the service bureau declines the order at this point, then the order may go on hold, depending on the reason for the decline.
• Clears the holds displayed on the Order Holds window.
• Displays a confirmation message indicating the order has been released from all order holds.
• Evaluates the order to determine if it should be placed on a different hold.
• Creates an order transaction history message indicating the order was released from hold.
• Closes the HO tickler related to the order, if any, and creates a tickler history record as well as an order transaction history message.
• Determines whether the order is eligible for pick slip preparation.
• If the Send Held Orders to OROB (M18) system control value is selected and the order was previously sent to Order Broker with the Under Review flag selected, generates an order status request to Order Broker to clear the Under Review flag.
Note: See If a Held Order is Under Review in Order Broker for information on when you cannot release an order from hold because it was sent to Order Broker.
• If the Send Held Orders to OROB (M18) system control value is not selected and the order requires fulfilling through Order Broker, but was not previously sent, it is now eligible to be sent.
Note: When you release an order from all holds, any orders lines that are in Held status will remain in held status.
Release the Order from One or More Individual Holds
An error message indicates if the order is currently locked. See Unlock Order for background on unlocking orders.
1. Select the check box for a specific hold assigned to the order to release it from the hold, or Hold CTRL and select the check box for each hold reason that you would like to release on the order.
The check box is available for a hold reason only if:
• You have ALLOW authority to the Release Held Order (ERHO) menu option, and
• You have authority to the Order Hold Reason Release Authority (A77) secured feature, and
• You have authority to the specific hold reason as defined in the Work with Order Hold Reason Codes (WOHR) menu option, and
• The order is not locked by another user, the system, or a different session.
User holds: Even if you do not have ALLOW authority to the Release Held Order (ERHO) menu option, you can still release an order from a user hold provided you have authority to the Order Hold Reason Release Authority (A77) secured feature, and are not restricted from the specific hold reason code.
See Authority to Release Order Hold Reasons.
2. Select Release Holds.
3. If the release is successful, the system:
• Locks the order.
• Releases the order from the specified hold(s).
• Closes the Order Holds window.
• Displays a confirmation message indicating the order has been released from the selected hold(s).
• Evaluates the order to determine if it should be placed on a different hold.
• Determines whether the order is eligible for pick slip preparation.
• If this is the only hold reason assigned to the order and If the Send Held Orders to OROB (M18) system control value is selected and the order was previously sent to Order Broker with the Under Review flag selected, generates an order status request to Order Broker to clear the Under Review flag.
• If the Send Held Orders to OROB (M18) system control value is not selected and the order requires fulfilling through Order Broker, but was not previously sent, it is now eligible to be sent.
• Creates an order transaction history message indicating the order was released from hold.
• If you released the ship-to hold on an order with multiple ship-tos, all the ship-to holds are also released. A separate Order Activity record is written for each ship-to released from hold, with the ship-to number indicated for each. The activity record for the ship-to only hold release is written for ship-to 1.
See Release the Order from All Holds, above, for additional updates that take place if there are no additional holds on the order.
If a Held Order is Under Review in Order Broker
Overview: In certain cases, you cannot release a held order that is under review in Order Broker. This occurs when:
• The order uses a credit card payment method requiring authorization that is not fully authorized, and,
• The Send Held Orders to OROB (M18) system control value is selected, and,
• One of the following is true about the order:
• It includes a brokered backorder item with Order Broker history and a printed quantity, or,
• It is a store pickup order, and Payment at POS for Store Pickup (M16) is not selected, or
• It is a ship-for-pickup order with at least one line with Order Broker history and a printed quantity, and Payment at POS for Ship for Pickup Orders (L60) is not selected.
For example, this situation might occur when the order goes on dollar hold and you do not use online authorization.
Why occurs? Because Send Held Orders to OROB (M18) is selected, a held order is submitted to Order Broker with the Under Review flag selected, indicating that the order is not yet ready to be fulfilled. The system prevents you from releasing the order from hold, because doing so would trigger an update to Order Broker indicating that the order is no longer under review and can be fulfilled, even though the payment method is not yet authorized.
Error message: If you attempt to release an order that meets the criteria described above, the page displays an error message: Order requires Credit Card Authorization prior to releasing. You need to authorize the order, either manually or through online authorization, before you can release the order from hold.
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