Purpose: You can perform the following actions on the Edit Order Line page. The edit option is available regardless of how the line was added to the order.
• Update the Gift Wrap Setting
• Update the Affect Inventory Setting
• Update Coordinate Group Setting
• Update the Recalculate Shipping Setting
Note: The system creates an order transaction history message only if you change the order line quantity.
For more information:
• Edit Order Line for an overview of the Edit Order Line page.
• Fields on Edit Order Line for a description of the fields on the Edit Order Line page.
1. Update the quantity in the Quantity Ordered (Order Line Quantity Ordered) field.
• If you enter a number that is lower than the current order line quantity, you need to also select a Cancel Reason. This action can trigger the generation of the Cancellation Email; see Cancel Order Line for background.
• If the item on the order line has partially shipped, the Quantity Ordered field is display-only.
2. Optionally, use the Recalculate Shipping setting to indicate if you wish to recalculate shipping for the item based on changes to its quantity or price.
3. Select the Update Order Line option. The system validates your entry. An error message displays if:
• You enter a quantity that is less than the current order line quantity.
• You enter a negative quantity.
• You enter a quantity that is greater than the quantity in the Maximum Order Quantity (C60) system control value and you do not have authority to the Allow Maximum Order Quantity Override (A70) secured feature.
• You leave the Quantity Ordered field blank.
4. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made. The system creates an order transaction history message when you change the order line quantity.
If the new quantity now qualifies for an accompanying item defined for the Item Offer or SKU Offer, the accompanying item is added to the order.
Note: If you lower the order line quantity using more than one cancel reason code, the order line Cancellation Email, if generated, lists the entire quantity canceled during the current session. For example, the customer indicates that there was a keying error that resulted in reducing the order line quantity from 50 to 15; also, the customer wants to now reduce the order line quantity to 10. The email indicates a cancel quantity of 40, even though quantities of 35 and 5 were canceled using different cancel reason codes.
These options are available only if you have authority to the Price Overrides (A23) secured feature and if the item on the order line has not been fully or partially shipped.
1. Update the price defined in the Price (Order Line Price) field, or select the No Charge field.
2. Enter a price override reason in the Price Override Reason field.
3. Optionally, use the Recalculate Shipping setting to indicate if you wish to recalculate shipping for the item based on changes to its quantity or price.
4. Select the Update Order Line option. The system validates your entry. An error message displays if:
• You enter a negative price for the order line, regardless of the setting of the Allow Negative Prices in Order Entry (E97) system control value.
• You enter a price that is greater than the limit defined in the Price Override Limit Percent (E55) system control value if you do not have authority to the Override Price Override Limit (A64) secured feature.
• You enter a price that is greater than the price in the Maximum Order Line Value (E98) system control value and you do not have authority to the Allow Maximum Order Line Value Override (A69) secured feature.
• You do not define a price override reason.
• You select the price override reason that is defined in the Price Override Reason for Promotions (K45) system control value.
• You select the price override reason that is defined in the Price Table Level Override Code (E05) system control value.
• You select the price override reason that is defined in the Price Override Reason for Price Matrix Customer Specials (K42) system control value.
5. If the update passes validation, the system returns you to the previous page and displays a message indicating the update was made.
• The system displays the new price for the order line.
• (Discounted) displays to the right of the price if the Display Order Line Discount Message (F01) system control value is selected and the price of the order line is less than the original price of the order line.
• If the price is set to 0, the system flags the order line as No Charge.
1. Select an offer from the Offer drop-down field.
• The Offer field displays only offers whose start date is less than or equal to the current date and whose end date is greater than or equal to the current date.
• You cannot change the offer if any shipments have been made on the line.
2. Select the Update Order Line option. The system validates your entry. An error message displays if:
• The offer you enter does not use the same freight and pricing methods as the previous offer defined for the order line.
• Special handling is defined for the item on the order line and the offer does not allow special handling.
• The source code assigned to the item is not valid for the new offer.
3. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made.
When you update the offer, the system may reprice the item, determine whether the item is eligible for personalization or gift wrapping, validate the type of personalization, and update the personalization and gift wrapping charges, if any.
Note: The Offer field displays only if it is selected for display in the Work with Contact Center (WWCC) menu option.
1. Select the Coupon (Order Line Coupon) field.
2. Enter a coupon amount in the Coupon Amount (Order Line Coupon Amount) field. If the item on the order line has partially shipped, the Coupon Amount field is display-only.
3. Select the Update Order Line option. The system validates your entry. An error message displays if the coupon amount you enter is greater than or equal to the current price.
4. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made. The dollar amount of the coupon will be subtracted from the price of the item and *Coupon Item Price will be assigned to the order line as the pricing method.
For a coupon to be applied to an item, the Pricing Values (B31) in the System Control table must use the COUPON/ITEM pricing method (or it should be near the top of the pricing hierarchy) or you should use Best Way Pricing (A78) so that the system can give the item to the customer at the lowest available price.
Note: The Coupon and Coupon Amount fields display only if they are selected for display in the Work with Contact Center (WWCC) menu option.
1. Update the Gift Wrap setting.
• Select the Gift Wrap setting to indicate the item on the order line should be gift wrapped.
• Unselect the Gift Wrap setting to indicate the item on the order line should not be gift wrapped.
• If the item on the order line has partially shipped, the Gift Wrap field is display-only.
2. Select the Update Order Line option. The item/offer or SKU/offer record determines whether the item is eligible for gift wrapping.
3. If the update is successful, the system returns you to the previous page.
Note: The Gift Wrap field displays only if it is selected for display in the Work with Contact Center (WWCC) menu option.
Update the Affect Inventory Setting
1. Update the Affect Inventory setting.
• Select the Affect Inventory setting to indicate the item reduces inventory.
• Unselect the Affect inventory setting to indicate the item does not reduce inventory.
• The Non inventory field in the Item table determines which value defaults in this field.
• You cannot change the Affect Inventory flag for a drop ship item.
• If the item on the order line has partially shipped, the Affect Inventory field is display-only.
2. Select the Update Order Line option. The system validates your entry.
3. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made.
• If this field is unselected, the system will not perform pick slip preparation for the item if all other items on the order are backordered; when one or more backordered items are available, the system will perform pick slip preparation for the non-inventory item as well as for the available item(s).
1. Update the User Hold setting.
• Select the User Hold setting to place the order line on hold. Only open, unprinted order lines are eligible to be held.
• Unselect the User Hold setting to release the order line from hold.
• The User Hold field is display-only if you do not have authority to the O/E Hold, Release Order Lines (A46) secured feature or the item on the order line has partially shipped.
2. Select the Update Order Line option.
3. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made.
When you place an order line on hold, the order line status changes to held (H) and the item will not be eligible for pick slip preparation until you release the line.
1. Update the date in the Arrival Date field. This is the date when the customer wants to receive the order.
If the item on the order line has partially shipped, the Arrival Date field is display-only.
2. Select the Update Order Line option. The system validates your entry. An error message displays if:
• The date is invalid.
• The arrival date is earlier than the order date.
3. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made.
Note: The Arrival Date field displays only if it is selected for display in the Work with Contact Center (WWCC) menu option.
1. Update the date defined in the Cancel Date field.
2. Select the Update Order Line option. The system validates your entry. An error message displays if the date is invalid.
3. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made.
Note:
• Updating the cancel date is the only action you can perform against an order line that has partially shipped.
• The Cancel Date field displays only if it is selected for display in the Work with Contact Center (WWCC) menu option.
1. Enter a number in the Priority (Backorder Priority) field between 0 and 9.
If the item on the order line has partially shipped, the Priority field is display-only.
2. Select the Update Order Line option. The system validates your entry. An error message displays if:
• The number is greater than 9.
• The number is a negative number.
3. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made.
Note: The Priority field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.
Update Coordinate Group Setting
1. Enter a number in the Coordinate Group field between 0 and 999.
If the item on the order line has partially shipped, the Coordinate Group field is display-only.
2. Select the Update Order Line option. The system validates your entry. An error message displays if:
• The number is greater than 999.
• The number is a negative number.
3. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made.
• The system does not perform pick slip preparation for items on the order with the same coordinate group number unless inventory is available for all of the items.
Note: The Coordinate Group field displays only if it is selected for display in the Work with Contact Center (WWCC) menu option.
1. Select a ship via from the Ship Via drop-down field.
• If the current ship via assigned to the order is Express Bill, the Ship Via field displays only ship vias with a billing code of Express Bill (E).
• If records exist in the Reserved Order Line table for the order line, the Ship Via field does not include ship vias with a billing code of Express Bill (E), Pick up (P), or Take (T).
• If the order is a quote, the Ship Via field does not include ship vias with a billing code of Express Bill (E), Pick up (P), or Take (T).
• The Ship Via field is display-only if the item on the order line has partially shipped.
2. Select the Update Order Line option. The system validates your entry. An error message displays if:
• The ship via is not a valid ship via for the ship-to postal code.
• You change the ship via code to the Default Van Delivery Ship Via (L07) and the order line does not qualify for van delivery.
3. If the update is successful, you return to the previous page and a message indicates that the update was made.
• The item will ship by the new shipper.
• If you enter an express bill ship via code, the item immediately goes through billing. A pick slip does not print and no shipments occur for the item.
Note: Entering an express bill ship via is not recommended in Contact Center, because you may not be able to successfully complete the order update.
Update the Recalculate Shipping Setting
1. Update the Recalculate Shipping setting.
• Select the Recalculate Shipping setting to recalculate shipping for the item based on changes to its quantity or price.
• Unselect the Recalculate Shipping setting if you do not wish to recalculate shipping for the item based on changes to its quantity or price.
• The setting of the Recalculate Shipping field defaults based on the setting of the Recalculate Freight Default (F62) system control value.
• The Recalculate Shipping field is display-only if the order is a quote.
• If the item on the order line has partially shipped, the Recalculate Shipping field is display-only.
2. Select the Update Order Line option.
3. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made.
Note: The Recalculate Shipping field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.
1. Select the Recalculate Shipping field to make the Shipping Charge field enterable.
2. Update the amount in the Shipping Charge field. The Shipping Charge field is display-only if:
• The source code for the item does not use a line level freight method of Flat Rate/Item, Flat Rate/Quantity, Flat Rate/Item, or Weight, or
• The item on the order line has partially shipped.
3. Select the Update Order Line option.
4. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made. The system uses the new shipping charge for the item.
1. Select a warehouse from the Warehouse drop-down field. If the item on the order line has partially shipped, the Warehouse field is display-only.
2. Select the Update Order Line option. The system validates your entry. An error message displays if the item is not valid for the warehouse.
3. If the update is successful, the system returns you to the previous page and displays a message indicating the update was made.
The system removes any existing inventory reservations for the order line and attempts to reserve the item on the order line in the new warehouse specified. If the item is not available in the warehouse specified, the system assigns this warehouse as the backorder warehouse for the unreserved quantity of the item on the order line.
Note: The Warehouse field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.
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