A resolving action moves the step to either a following step, a previous step, or a conditional step that essentially "re-addresses" or "revisits" the task. This step must be completed before the workflow can continue. The assignees on this resolving action step can include the original task assignees and can also include new assignees.
Your administrator sets a "completion policy" on each step in a workflow. This policy determines when the step is complete and where the step proceeds from there. A step can be complete under the conditions listed below.
- Single completion policy: Any single user can accept a task and complete it, and the record will move forward to the next step.
- All-majority completion policy: All assignees to the task have responded to it and a majority has agreed on the action that moves the record forward to the next step. If there is no clear majority on the action, Unifier will use a resolving action to determine how the record moves forward.
- All-consensus completion policy: All assignees to the task have responded to it and all assignees have agreed on the action that moves the record forward to the next step. If there is no consensus on the action, Unifier will use a resolving action to determine how the record moves forward.