Demo Users for Siebel Business Applications

This chapter identifies demo users applicable to the Siebel Sample Database you install for the following Siebel Business Applications:

Note: For more information about using a demo user to log in to a Siebel demo application, see Siebel Installation Guide for the operating system you are using.

Siebel Call Center

The following table lists the demo users for Siebel Call Center.

Username and Password	Name / Title	Application	Primary Responsibility	Role
CCHENG	Casey Cheng / Universal Agent	Siebel Call Center	Universal Agent	Cheng handles service requests of all types: emails, inbound calls, and Web collaboration session requests. In addition, he executes outbound call campaigns.
TARNOLD	Ted Arnold / Telesales Representative	Siebel Call Center	Telesales Representative	Arnold primarily executes inbound and outbound telemarketing and telesales calls.
VTAYLOR	Vic Taylor / VP Call Center	Siebel Call Center	Call Center Manager	Taylor’s responsibilities for the day-to-day operations of a Call Center make him a regular user of Siebel Call Center Administration functions. He uses the Siebel Analytics function to evaluate performance and ROI and to make strategic decisions based on the analyses.
EMODI	Emily Modi /Engagement Manager	Siebel Call Center	Consulting Manager	Modi is responsible for managing a consulting practice business, including opportunity management, client relationships, contracts and agreements, and financial reporting and management.
GABBO	Glen Abboline / Information Technologist	Oracle Professional Services	Consultant	Abboline is responsible for day-to-day project management, including staffing requests.
GCLARK	Gary Clark / Consultant	Oracle Professional Services	Consulting Manager	Clark is responsible for managing a consulting practice business.

Siebel Customer Order Management

The following table lists the demo users for Siebel Customer Order Management.

Username and Password	Name / Title	Application	Primary Responsibility	Role
JADAMS	Jamie Adams / VP of Information Technology	Siebel Customer Order Management	Web Corporate User	Adams uses Siebel eCatalog to navigate through product offerings, Siebel Configurator and Pricer to configure and price orders, and Siebel eSales to check out online sales information.
MCARLSON	Mike Carlson / VP of Sales	Siebel Customer Order Management	Web Purchasing Manager	Carlson works at Marriott International, a customer of Oracle. He uses the Siebel online self-service products to answer questions, find solutions to his problems, and gather information about Siebel products Marriott has bought or is considering buying.

Siebel ERM

The following table lists the demo users for Siebel ERM.

Username and Password	Name / Title	Application	Primary Responsibility	Role
APARKER	Ashley Parker / Product Line Manager	Siebel ERM Administrator	ERM User, Siebel Administrator	Parker is an employee who sets objectives, takes training classes, files SRs. Parker also is an administrator who can perform all administrative functions.
JRUBIN	Jason Rubin / Director, Product Marketing	Siebel ERM	ERM Manager, ERM Analytics Manager	Rubin is the person used most frequently in ERM Demos. Rubin is a mid-level manager in the organization who has approval capabilities, a number of layers of employees under him in the organization, a view of certain analytics dashboards, and the ability to act like an individual contributor.
MSALTEN	Mark Salten / Vice President, Information Technology and CIO	Siebel ERM	ERM Manager, ERM Analytics HelpDesk	Salten is a CIO who can view key metrics related to internal HelpDesk performance.
EHOLDEN	Ed Holden / Senior Vice President, Product Marketing	Siebel ERM	ERM Manager, ERM Analytics VP	Holden is a vice president who approves comp plans, views overall organization analytics, and is Jason Rubin’s Manager.
TSMITH	Tom Smith / Chairman and CEO	Siebel ERM	ERM Manager, Executive Analytics User	Smith is an executive who views key analytics and sets the corporate strategy.

Siebel Field Service

The following table lists the demo users for Siebel Field Service.

Username and Password	Name / Title	Application	Primary Responsibility	Role
DCOLLINS	Dana Collins / Dispatcher	Siebel Service	Dispatcher	Collins is responsible for addressing customer issues when personnel must be sent onsite.
FROBERTS	Fred Roberts / Field Service Engineer	Siebel Service	Senior Field Engineer	Roberts is a field service engineer working for Oracle’s Service Team. He is responsible for carrying out field repairs and replacing defective parts. He is also a mobile application user.
JORMSBY	Jack Ormsby / Field Technician	Siebel Mobile application for Siebel Service	Field Technician	Field technician using the Siebel Mobile application for Siebel Service.
SMURPHY	Seth Murphy / Service Manager	Siebel Service	Service Administrator	Murphy manages all service operations.

Siebel Marketing

The following table lists the demo users for Siebel Marketing.

Username and Password	Name / Title	Application	Primary Responsibility	Role
MMARINO	Mary Marino / Email Marketing Manager	Siebel Marketing	Campaign Administrator	Marino uses Siebel Email Marketing and Siebel Web Marketing to create email and web campaigns.
PMILLER	Pat Miller / Vice President, Marketing	Siebel Marketing	Marketing Executive	Miller uses Siebel Marketing and Marketing Resource Management to plan, manage and monitor the effectiveness of the organization’s marketing activities.
MMAY	Marion May / Marketing Manager	Siebel Marketing	Marketing Program Manager, Marketing Planning Manager	May uses Siebel Marketing to plan and execute marketing programs and campaigns.
EMENDIS	Ed Mendis, Event Manager	Siebel Events Manager	Events Manager	Mendis uses Siebel Events Manager to plan and manage marketing events.

Siebel PRM

The following table lists the demo users for Siebel PRM.

Username and Password	Name / Title	Application	Primary Responsibility	Role
CELLIS	Cory Ellis / VP of Channels	Partner Manager	Channel Operations Manager	Ellis performs analysis of partner programs, product sold, pipeline and other analytics features, CHAMP initiatives created as a result of analytics and forecasting total visibility into expected partner revenue.
CMAX	Chris Max / Channel Marketing Manager	Partner Manager	Channel Marketing Manager Analytics User	Max uses Siebel Partner Manager to manage relationships with consulting partners.
CMORRIS	Colby Morris / Partner Manager	Partner Manager	Channel Account Manager	Morris uses Siebel Partner Manager to manage the relationships with the reseller partners he is responsible for. He drives marketing, sales and service through the partner organization, and assesses the overall performance of the partner organization.
TANGEL	Ted Angel / Senior Channel Executive	Partner Portal	Channel Executive	N/A
OMANN	Owen Mann / Partner Operations Agents	Partner Operations Manager	Partner Operations Analytics User	Mann has Delegated User Administration: partners can set up, modify and delete users. Delegated Product Catalog and administer complementary product offerings. Opportunity Assignment: new opportunities get assigned to partner employees using Assignment Manager.
RMARLOW	Robin Marlow / Partner Sales Manager	Partner Portal	Partner Executive	Marlow uses Siebel Partner Portal to work with Oracle and to improve the effectiveness of all interactions with her customers, whether for marketing, sales or service purposes. She is also a mobile application user.
SREED	Shawne Reed / Partner Marketing Agent	Partner Portal	Partner Marketing Agent	Reed performs campaign administration to set up campaigns and add contacts. He can also submit a fund request to support a campaign.
SMEIZEN	Sandy Meizen / Partner Service Manager	Partner Manager	Partner Sales Representative - Mobile	Meizen can collaborate on projects. Solutions access to knowledge base with FAQs, troubleshooting guides, instructions, and so forth.

Siebel Sales

The following table lists the demo users for Siebel Sales.

Username and Password	Name / Title	Application	Primary Responsibility	Role
MSTERN	Madison Stern / Regional Manager	Siebel Sales	Sales Manager	Stern uses Siebel Sales to manage all personal and team Sales and Forecasting information. Also uses the Siebel Mobile application for Siebel Sales.
NSACHS	Nancy Sachs / VP Sales, North America	Siebel Sales	Multi-Organizational Manager	Sachs uses Siebel Sales to manage personal, team, and organizational Sales and forecasting information. She also performs analysis on revenue pipelines and forecast.
TSMYTHE	Terry Smythe / District Manager	Siebel Sales	Field Sales Representative	Smythe uses Siebel Sales to manage all personal Sales and Forecast information. Also uses the Siebel Mobile applications for Siebel Sales and Siebel Service.
JKATZ	Jamie Katz / Field Sales Representative	Siebel Mobile application for Siebel Sales	Route Sales	Sales representative using the Siebel Mobile application for Siebel Sales.