8Siebel Templates for Employee Applications

Siebel Templates for Employee Applications

This chapter describes the predefined templates that Siebel CRM uses in an employee application. It includes the following topics:

• Overview of Configuring Siebel Templates for Employee Applications

• Form Templates

• List Templates

• Calendar Templates

• Chart Templates

• Container Templates

• Popup Templates

• Search Templates

• Tree Templates

• View Templates

• Specialized Employee Templates

• Wizard, Error, and SmartScript Templates

Overview of Configuring Siebel Templates for Employee Applications

This topic describes an overview of configuring Siebel templates for employee applications. It includes the following topics:

• Guidelines for Configuring Applet Templates

• About Mapping IDs to Placeholders

• Elements in the Client of an Employee Application

Guidelines for Configuring Applet Templates

If you configure an applet template, then use the following guidelines:

• Never map a native HTML button to a list or form. You can set the properties for a MiniButton the same way you set the properties for most controls.

• To save time during configuration, you can place the button divider after the menu button and before the previous record button.

• To maximize the potential for vertical alignment, place taller fields, such as text area fields, at the ending part of the form. Siebel CRM displays each column of fields independently of the other columns. This configuration maximizes form layout options and minimizes gaps that might occur between fields in the same column but where the alignment of fields across columns might not remain vertical.

• To define the text that Siebel CRM displays in the client, you can map the control on a label and use the Caption property of the control. A form section is not a control. It is a label that groups related fields. The FormSection control implements a form section. Siebel CRM expands the FormSection label to fit the region where you place it. To set it apart from the background color, the label displays against the FormSection color that the cascading style sheet defines. For more information about this control, see Configuring Siebel Business Applications.

• If you configured Siebel CRM in an earlier version to use the Previous or Next text labels, then you must reconfigure this customization to use the RecNavPrv and RecNavNxt controls. All record navigation must map to these controls. For more information about these controls, see Configuring Siebel Business Applications.

About Mapping IDs to Placeholders

Siebel CRM can map an ID to a placeholder. For example, the first row in Form Template for Edit, New, or Query Mode describes that you can map ID 2 to the Back placeholder. The Placeholder column in this table lists the placeholder that you can map to an ID. It displays the exact label that Siebel Tools displays in the Web Layout Editor. If you can map an ID to more than one placeholder, then this column lists each item. For example, Form Template for Edit, New, or Query Mode describes that you can map any ID in the range of 1296 through 1300 to a Required, Label, or 2-Column Wide Field placeholder.

Note that Siebel CRM uses ID 599 to map a Save control.

Elements in the Client of an Employee Application

The following table describes an overview of user interface elements that Siebel CRM uses in the Siebel Web Client for an employee application.

Table Description of User Interface Elements

User Interface Element	Description
Application menu	An application-level menu that includes menu items, such as File, Edit, View, Navigate, Tools, and Help.
Branding area	The area where Siebel CRM displays the Oracle logo.
Application toolbar	A toolbar that includes icons for items, such as Site Map, Customer Dashboard, and iHelp items.
Applet control banner	An area that contains a menu and buttons for a form or list.
Primary applet	The first form or list on the page that displays the primary record or record set.
Detail applet	An applet that displays different sets of data according to the individual primary record. If Siebel CRM modifies the primary record, then it also updates data.
First-level navigation	Set of tabs that allow the user to navigate to screens.
Second-level navigation	Links that allow the user to navigate to views. Siebel CRM can display these links directly under the screen tabs or in the visibility filter.
Third-level navigation	View tabs in the view bar that Siebel CRM displays after the first applet in a view.
Fourth-level navigation	Links that Siebel CRM displays under the third-level tabs, view tabs on a grandchild applet, or links in a drop-down list.
Record navigation	An area that displays the record set and allows the user to navigate forward and backward in the record set.
Search	A button that integrates search and global find.
Favorites	A list of saved and predefined queries for the view.
iHelp frame	An area that displays links that the user can click to navigate through steps in a task.

The mode that an applet Web template uses determines the kind of work the user can do in this applet. It also determines the buttons that Siebel CRM displays in a web template. For example, it displays the Edit button in an applet that is in Edit mode but it does not display this button in an applet that is in Base mode.

Form Templates

This topic describes applet form templates. It includes the following topics:

• Overview of Using Applet Form Templates

• Form Template for Edit, New, or Query Mode

• One Column Form Template

• One Column Form, Light Template

• One Column Form, Light Template for Base, Edit, or New Mode

• Four Column Form Template for Base Mode

• Four Column Form Template for Edit or New Mode

• Four Column Form Template With No Record Navigation

• Grid Layout Form Template

Overview of Using Applet Form Templates

This topic describes an overview of using applet form templates.

About Form Layouts That Use a Grid

A grid layout template does not use placeholder tags. It uses the following Siebel tags in a single location for all controls that reside in the main body of the form:

<div od-type=form-applet-layout></!--od section form-applet-layout close–>

A grid layout template includes the following items:

• Body. The following tag defines the body. It contains no placeholder tags:

  <div od-type=form-applet-layout>

• Header or footer. You must not use placeholder tags for items such as buttons in a header or footer. You cannot use the Web Layout Editor to modify the layout of a header or footer.

An applet Web template that uses a grid is different from an applet Web template that does not use a grid in the following ways:

• To modify a form layout, you can use a grid template in the Web Layout Editor in Siebel Tools without modifying the web template that the form references.

• Labels and controls in a grid template are separate items in the Web Layout Editor. You can place them independently in the applet layout. However, a label and the control that it references are actually a single object in the repository with one set of shared properties.

• A grid template does not compress empty space in a column. The browser compresses horizontal space as much as possible without modifying the size of any field on the form applet.

For examples of grid layout templates, see Grid Layout Form Template and Popup Form, Grid Layout Template.

About Form Layouts That Do Not Use a Grid

This topic describes form layouts that do not use a grid that are available but that no longer come predefined with Siebel CRM. Starting with Siebel CRM version 7.7, most form applets use a grid layout.

The four column form templates define a set of layout regions. A region can include one or more label and field pairs. You can use Siebel Tools to place a control in a region and to resize the control. The four column form includes regions that are different in height. It can accommodate controls that span one, two, or four columns.

Siebel CRM groups these regions. This grouping helps make sure that each region uses only the minimum vertical space that Siebel CRM requires to display it. If Siebel CRM does not map any control to a region, then it collapses this region and moves the next region up in the form.

To create a wide variety of form designs while maintaining only one form template, you can combine horizontally proportioned regions with grouped regions.

The following figure displays the master template for layout regions.

The following figure includes an example of a layout that Siebel CRM creates from the master template. Each X indicates a region that does not contain any mapped control.

The following figure includes another example of a layout that Siebel CRM creates from the master template.

The following figure displays the ID ranges that Siebel CRM uses for the controls that it displays in each region. It is recommended that you configure Siebel CRM to map each control to the lowest ID that is available in each region.

About the Style That Some Four Column Form Templates Use

The following templates create the same layout for a form that includes four columns. They also support child and grandchild styles.

• Four Column Form Template for Base Mode

• Four Column Form Template for Edit or New Mode

• Form Template for Edit, New, or Query Mode

The following figure includes a parent style that these templates display.

The following figure includes a child style that these templates display.

Capabilities of Four Column Form Templates

Form templates that include four columns can do the following:

• Define a large number of control placeholders. Some of these placeholders can span one column, two columns, or four columns.

• Map fields up to four columns.

• Display labels at start of field values.

• Display validation errors at the start of the form.

• Support text in ID 91 that spans all four columns.

• Support the predefined applet styles.

Form Template for Edit, New, or Query Mode

The following figure includes the generic layout that the Applet List Edit (Edit/New/Query) Web template uses. For more information, see About the Style That Some Four Column Form Templates Use.

This template uses the following structure:

Applet List Edit (Edit/New/Query)
   CCApplet_NamedSpacer
   CCTitle_Named
     CCTitle
   CCFormButtonsTop
     CCButtons
     CCRecordNav
     CCTogglebar_drop
     CCFormButtonsTopRight
   CCList4ColBody 

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the Applet List Edit (Edit/New/Query) Web Template

ID	Placeholder
2	Back
91	Inside Applet Help Text
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
125	Info-Button
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
150 through 152	Control
160 through 164	Control
192	Label
194	Label
580	New
599	Save
1001 through 1009	FormSection
1020	FormSection
1296 through 1300	Required or Label or 2-Column Wide Field
1301 through 1310	Required or Label
1311 through 1315	Required or Label or 2-Column Wide Field
1316 through 1330	Required or Label or Field
1331 through 1335	Required or Label or 4-Column Wide Field
1336 through 1340	Required or Label or 4-Column Wide Field
1360 through 1374	Required or Label or Field
1500	Required or Legend
1801 through 1810	Required or Label or Field
1816 through 1830	Required or Label or Field
1860 through 1874	Required or Label or Field
2001 through 2009	FormSection
2296 through 2300	Required or Label or 2-Column Wide Field
2301 through 2310	Required or Label or Field
2311 through 2315	Required or Label or 2-Column Wide Field
2316 through 2330	Required or Label or Field
2331 through 2335	Required or Label or 2-Column Wide Field
2360 through 2374	Required or Label or Field
2801 through 2810	Required or Label or Field
2816 through 2830	Required or Label or Field
2860 through 2874	Required or Label or Field

One Column Form Template

The Applet Form 1-Col (Base/Edit/New) template uses the Applet Form 1 Column (Base/Edit/New) Web template. It also supports the child and grandchild styles.

The following image includes an example of this template.

One Column Form, Light Template

The Applet Form 1-Col Light (Base/Edit/New) template uses the Applet Form 1 Column Light (Base/Edit/New) Web template. You can use it on a portal page where you require a light, single-column form.

The following image includes an example of this template.

One Column Form, Light Template for Base, Edit, or New Mode

The Applet Form 1 Column Light (Base/Edit/New) template uses the Applet Form 1 Column Light (Base/Edit/New) Web template. This template does the following:

• Supports a required field indicator for each field.

• Supports narrow columns, such as the columns that a home page view displays.

• Supports parent, child, and grandchild styles.

• Displays a label at start of the field value.

• Displays buttons at the end of the applet.

• Gets the applet title from the Title property of the applet.

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletForm1ColumnLight (Base/Edit/New)
   CCApplet_NamedSpacer
      CCTitle_NamedC
         CTitle
   CCForm1ColBodyLight
     dCCFormButtonsBottom
     dCCButtons_Form

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletForm1ColumnLight (Base/Edit/New) Web Template

ID	Placeholder
2	Back
91	Inside Applet Help Text
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 110	Control
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
151 through 155	Control
156	Control
157 through 158	Control
1301 through 1330	Required or Label or Field
1500	Required or Legend

Four Column Form Template for Base Mode

The predefined Applet Form 4 Column (Base) template uses the AppletForm4Column (Base) web template.

The following image includes the generic layout that this template uses. For more information, see About the Style That Some Four Column Form Templates Use.

This template uses the following structure:

AppletForm4Col (Base
   CCApplet_NamedSpacer
   CCTitle_Named
      CCTitle
   CCFormButtonsTop
      CCButtons
      CCRecordNav
      CCTogglebar_drop
      CCFormButtonsTopRight
   CCForm4ColBody

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the Applet Form4Column (Base) File Web Template

ID	Placeholder
2	Back
91	Inside Applet Help Text
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
125	Info Button
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
150 through 152	Control
160 through 164	Control
192	Label
194	Label
580	New
599	Save
1001 through 1009	FormSection
1020	FormSection
1296 through 1300	Required or Label or 2-Column Wide Field
1301 through 1310	Required or Label or Field
1311 through 1315	Required or Label or 2-Column Wide Field
1316 through 1330	Required or Label or Field
1331 through 1335	Required or Label or 2-Column Wide Field
1336 through 1340	Required or Label or 4-Column Wide Field
1360 through 1374	Required or Label or Field
1500	Required or Legend
1801 through 1810	Required or Label or Field
1816 through 1830	Required or Label or Field
1860 through 1874	Required or Label or Field
2001 through 2009	FormSection
2296 through 2300	Required or Label or 2-Column Wide Field
2301 through 2310	Required or Label or Field
2316 through 2330	Required or Label or Field
2331 through 2335	Required or Label or 2-Column Wide Field
2360 through 2374	Required or Label or Field
2801 through 2810	Required or Label or Field
2811 through 2815	Required or Label or 2-Column Wide Field
2816 through 2830	Required or Label or Field
2860 through 2874	Required or Label or Field

Four Column Form Template for Edit or New Mode

The predefined Applet Form 4 Column (Edit/New) template uses the AppletForm4Col (Edit/New) Web template.

The following image includes the generic layout that this template uses. For more information, see About the Style That Some Four Column Form Templates Use.

This template uses the following structure:

CCAppletForm4Col (Edit/New)
   CCApplet_NamedSpacer
   CCTitle_Name
      CCTitle
   CCFormButtonsTop
   CCButtons
   CCRecordNav
   CCTogglebar_drop
   CCFormButtonsTopRight
CCForm4ColBody

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the Applet Form4Column (Edit/New) Web Template

ID	Placeholder
2	Back
91	Inside Applet Help Text
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
125	Info Button
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
150 through 152	Control
160 through 164	Control
192	Label
194	Label
580	New
599	Save
1001 through 1009	FormSection
1020	FormSection
1296 through 1300	Required or Label or 2-Column Wide Field
1301 through 1310	Required or Label or Field
1311 through 1315	Required or Label or 2-Column Wide Field
1316 through 1330	Required or Label or Field
1331 through 1335	Required or Label or 2-Column Wide Field
1336 through 1340	Required or Label or 4-Column Wide Field
1360 through 1374	Required or Label or Field
1500	Required or Legend
1801 through 1810	Required or Label or Field
1816 through 1830	Required or Label or Field
1860 through 1874	Required or Label or Field
2001 through 2009	FormSection
2296 through 2300	Required or Label or 2-Column Wide Field
2301 through 2310	Required or Label or Field
2316 through 2330	Required or Label or Field
2331 through 2335	Required or Label or 2-Column Wide Field
2360 through 2374	Required or Label or Field
2801 through 2810	Required or Label or Field
2811 through 2815	Required or Label or 2-Column Wide Field
2816 through 2830	Required or Label or Field
2860 through 2874	Required or Label or Field

Four Column Form Template With No Record Navigation

The predefined Applet Form 4-Col (No Record Nav) template uses the AppletForm4-Col (No Record Nav) Web template. For more information, see About the Style That Some Four Column Form Templates Use. This template does not support record navigation.

The following image includes the generic layout that this template uses.

This template uses the following structure:

CCAppletForm4Col (NoRecNav)
   CCApplet_NamedSpacer
   CCTitle_Named
      CCTitle
   CCFormButtonsTopNoRecNav
      CCButtons
      CCRecordNav
      CCTogglebar_drop
      CCFormButtonsTopRight
   CCForm4ColBody 

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletForm4-Col (No Record Nav) Web Template

ID	Placeholder
2	Back
91	Inside Applet Help Text
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
150 through 152	Control
160 through 164	Control
580	New
599	Save
1001 through 1009	FormSection
1020	FormSection
1296 through 1300	Required or Label or 2-Column Wide Field
1301 through 1310	Required or Label or Field
1311 through 1315	Required or Label or 2-Column Wide Field
1316 through 1330	Required or Label or Field
1331 through 1335	Required or Label or 2-Column Wide Field
1336 through 1340	Required or Label or 4-Column Wide Field
1360 through 1374	Required or Label or Field
1500	Required or Legend
1801 through 1810	Required or Label or Field
1816 through 1830	Required or Label or Field
1860 through 1874	Required or Label or Field
2001 through 2009	FormSection
2296 through 2300	Required or Label or 2-Column Wide Field
2301 through 2310	Required or Label or Field
2316 through 2330	Required or Label or Field
2331 through 2335	Required or Label or 2-Column Wide Field
2360 through 2374	Required or Label or Field
2801 through 2810	Required or Label or Field
2811 through 2815	Required or Label or 2-Column Wide Field
2816 through 2830	Required or Label or Field
2860 through 2874	Required or Label or Field

Grid Layout Form Template

The Applet Form Grid Layout template uses the Applet Form Grid Layout Web template. It uses the following tag as a placeholder for all controls on a form applet. This tag allows you to use the Web Layout Editor in Siebel Tools to modify the layout of the controls:

<div od-type=form-applet-layout>

The following image includes the generic layout that this template uses.

This template uses the following structure:

CCAppletFormGridLayout
   CCApplet_NamedSpacer
   CCTitle_Named
   CCFormButtonsTop
      CCButtons

The following table lists the controls that Siebel CRM can map to the header region of the Applet Form Grid Layout template. For more information, see About Mapping IDs to Placeholders.

Table Items That Siebel CRM Can Map for the Applet Form Grid Web Layout

ID	Placeholder
2	Back
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
125	Info-Button
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
150 through 152	Control
160 through 164	Control
192	Label
194	Label
580	New
599	Save
1500	Required or Legend

List Templates

This topic describes applet list templates. It includes the following topics:

• List Template for Base or Edit List Mode

• Inverted Axis List Template

• Message List Template

• Portal List Template

• Portal List Template with Graphics

• Totals List Template for Base or Edit List Mode

List Template for Base or Edit List Mode

The Applet List (Base/EditList) template uses the AppletList (Base/EditList) Web template. You can use it for a read-only or editable list. It supports the parent, child, and grandchild styles.

The following image includes the generic layout that this template uses.

The following image includes an example that uses a single row layout that the user can edit.

This template uses the following structure:

AppletList (Base/EditList) 
   CCApplet_NamedSpacer
   CCTitle_Named
      CCTitle
   CCListButtonsTop
      CCButtons
      CCRecordNav
      CCTogglebar_drop
      CCListButtonsTopRight
    CCListHeader
    CCListBody

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletList (Base/EditList) Web Template

ID	Placeholder
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
142 through 143	Control
144	Selected Row
145	Control
146	Save
147	Pick Control
150 through 151	Control
160 through 164	Control
501 through 540	Field
580	New
598	Save
599	Save
611 through 650	Field
1100	Outside Applet Help Text
1500	Required or Legend

Configuring How Siebel CRM Uses the Columns Displayed Feature

A list can typically display between seven and ten visible columns. To make sure all columns are visible, and to avoid unwanted text-wrapping or horizontal scrolling, it is recommended that you do not configure Siebel CRM to map more than ten columns. This template can map up to 80 fields. You typically set the majority of these fields to available but hidden. Siebel CRM does not display hidden fields in the list, by default. It displays them in the Columns Displayed dialog box.

Siebel CRM can set the Columns Displayed menu item of the Menu drop-down list as a shading to indicate that it is not available. If the applet mode is not Edit List, then this menu item is not visible. For more information, see List Template for Base or Edit List Mode.

To display the Columns Displayed menu item, the following objects must be in Edit List mode:

• The applet.

• The view web template items of the parent view.

Inverted Axis List Template

The Applet List Inverted template uses the AppletListInverted Web template. This is a specialized list applet that creates a comparison list. To display column headers down the first side of the list, Siebel CRM inverts the x-axis and y-axis of this list. It is recommended that you configure this list to display three to five records. The user can use this list to page through larger record sets.

The following image includes the generic layout that this template uses.

This template uses the following structure:

CCAppletListInverted
   CCApplet_NamedSpacer
   CCTitle_Named
      CCTitle
   CCListButtonsTop
      CCButtons
      CCRecordNav
      CCTogglebar_drop
      CCListButtonsTopRight
   CCListBodyInverted

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletListInverted Web Template

ID	Placeholder
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
150 through 152	Control
160 through 164	Control
499	Record Title Row
501 through 520	Control
580	New
599	Save
1100	Outside Applet Help Text
1500	Required or Legend

Message List Template

The Applet List Message template uses the AppletListMessage Web template. Siebel CRM uses it on a home page to display news or timely information. Each record displays a bullet and provides a placeholder for a link and short descriptive text. It supports a title that you can map to ID 90 or ID 184 and layout controls.

The following image includes the generic layout that this template uses.

The following image includes an example of this template.

This template uses the following structure:

CCAppletListMessage
   CCApplet_Spacer
   CCLayoutTitlePortal
      CCApplet_Spacer
      CCLayoutButtons
      CCBottomApplet
   CCTitle_Portal
      CCLayoutButtons
   CCListButtonsTopNoRecNav
      CCButtons
      CCListButtonsTopRight
   CCListBodyBullet
   CCBottomApplet

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for theAppletListMessage Web Template

ID	Placeholder
2	Back
90	Title
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
150 through 151	Control
157	Label
160 through 164	Control
184	Drilldown Title
203	MinimizeApplet
204	MaximizeApplet
207	MoveAppletUp
208	MoveAppletDown
211	ShowApplet
212	HideApplet
501	Field
502 through 511	Field
555	Label
580	New
599	Save
1100	Outside Applet Help Text

Portal List Template

The Applet List Portal template uses the AppletListPortal Web template. Siebel CRM uses it on a portal page. It displays a title, layout controls, and an optional line of buttons beneath the title. It supports a title that you can map to ID 90 or 184.

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletListPortal 
   CCApplet_Spacer
   CCLayoutTitlePortal
      CCApplet_Spacer
      CCLayoutButtons
      CCBottomApplet
   CCTitle_Portal
      CCLayoutButtons
   CCListButtonsTopNoRecNav
      CCButtons
      CCListButtonsTopRight
   CCListHeaderNoSort
   CCListBodyNoRowHilite
   CCBottomApplet

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for theAppletListPortal Web Template

ID	Placeholder
2	Back
90	Title
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
142 through 143	Control
144	Selected Row
145	Control
146	Save
147	Pick Control
150 through 151	Control
157	Label
160 through 164	Control
184	Drilldown Title
203	MinimizeApplet
204	MaximizeApplet
207	MoveAppletUp
208	MoveAppletDown
211	ShowApplet
212	HideApplet
501 through 540	Field
555	Label
580	New
599	Save
1100	Outside Applet Help Text

Portal List Template with Graphics

The Applet List Portal (Graphical) template uses the AppletListPortalGraphical web template. It displays a title, layout controls, and an optional line of buttons beneath the title. This is a specialized list template in that it can display a graphical applet title. You can map the:

• Applet image to ID 89.

• Applet title to ID 90 or 184.

The following image includes the generic layout that this template uses.

The following image includes an example of this template.

This template uses the following structure:

AppletListPortalGraphical
   CCApplet_Spacer
   CCLayoutTitlePortal
      CCApplet_Spacer
      CCLayoutButtons
      CCBottomApplet
   CCTitle_PortalGraphical
      CCLayoutButtons
   CCListButtonsTopNoRecNav
      CCButtons
      CCListButtonsTopRight
   CCListHeaderNoSort
   CCListBodyNoRowHilite
   CCBottomApplet

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletListPortalGraphical Web Template

ID	Placeholder
2	Back
89	Image
90	Title
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
142 through 143	Control
144	Selected Row
145	Control
146	Save
147	Pick Control
150 through 151	Control
157	Label
160 through 164	Control
184	Drilldown Title
203	MinimizeApplet
204	MaximizeApplet
207	MoveAppletUp
208	MoveAppletDown
211	ShowApplet
212	HideApplet
501 through 540	Field
555	Label
580	New
599	Save
1100	Outside Applet Help Text

Totals List Template for Base or Edit List Mode

The Applet List Totals (Base/EditList) template uses the AppletListTotals (Base/EditList) web template. You can map up to 40 fields in this template. For more information about configuring these fields, see Configuring How Siebel CRM Uses the Columns Displayed Feature.

This template supports the parent, child, and grandchild styles.

The following image includes the generic layout that this template uses.

The following image illustrates how you can use this template for a read-only or editable list that displays column totals in the last row. You must make sure you apply a Totals label to the placeholder in the first column.

This template uses the following structure:

AppletListTotals (Base/EditList)
   CCApplet_NamedSpacer
   CCTitle_Named
      CCTitle
   CCListButtonsTop
      CCButtons
      CCRecordNav
      CCTogglebar_drop
      CCListButtonsTopRight
   CCListHeaderTotals
   CCListBodyTotals

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletListTotals (Base/EeditList) Web Template

ID	Placeholder
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
142 through 143	Control
144	Selected Row
145	Control
146	Save
147	Pick Control
150 through 151	Control
160 through 164	Control
199	Totals Label
501 through 540	Control
580	New
599	Save
611 through 650	Control
1100	Outside Applet Help Text
1500	Required or Legend

Calendar Templates

This topic describes calendar templates. It includes the following topics:

• Daily Calendar Template

• Daily Calendar Template for Portals

• Weekly Calendar Template

• Monthly Calendar Template

• Service Calendar Template

Daily Calendar Template

The eCalendar Daily Applet template uses the eCalendarDailyApplet web template. It supports the parent, child, and grandchild applet styles.

The following image includes the generic layout that this template uses.

The following image includes an example of this template that uses the parent style.

This template uses the following structure:

eCalendarDailyApplet
   CCApplet_NamedSpacer
   CCTitle_Named
   CCBottomApplet

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the eCalendarDailyApplet Web Template

ID	Placeholder
101	Owner Label
102	Owner Field
103	Date Label
104	Date Field (Day)
105	Date Field (Month)
106	Date Field (Year)
107	Time Zone Label
108	Time Zone Field
130	Go
131	Previous
132	Next
133	New Appt
996	Owner Selector
997	Owner Field 2
998	Today
10000 through 10002	Optional Control
20000 through 20002	Optional Control

Daily Calendar Template for Portals

The Applet Calendar Daily (Portal) template uses the AppletCalendarDaily (Portal) web template. It displays a condensed calendar that you can use on a home page. It supports a graphical header that you can map to ID 89.

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletCalendarDaily (Portal)
   CCLayoutTitlePortal
      CCLayoutButtons
      CCBottomApplet
   CCCalendarAppletTitleGraphical
      CCLayoutButtons 

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletCalendarDaily (Portal) Web Template

ID	Placeholder
89	Image
90	Title
101	Owner Label
102	Owner Field
103	Date Label
104	Date Field (Month)
105	Date Field (Day)
106	Date Field (Year)
107	TimeZoneLabel
108	TimeZone
130	Go
131	Previous
132	Next
133	New Appt
157	Label
158	GoToWeeklyView
159	GoToMonthlyView
184	DrillDown Title
203	MinimizeApplet
204	MaximizeApplet
207	MoveAppletUp
208	MoveAppletDown
211	ShowApplet
212	HideApplet
555	Label
999	GoToToday

Weekly Calendar Template

The eCalendar Weekly Applet template uses the eCalendarWeeklyApplet web template. It displays days of the week down the side of the applet. It embeds daily activities next to each day. This template supports the predefined applet styles. You must map the applet title to ID 90.

The following image includes the generic layout that this template uses.

The following image includes an example of this template.

This template uses the following structure:

eCalendarWeeklyApplet 
   CCApplet_NamedSpacer
   CCTitle_Named
   CCBottomApplet

The following image lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the eCalendarWeeklyApplet Web Template

ID	Placeholder
101	Owner Label
102	Owner Field
103	Date Label
104	Date Field (Day)
105	Date Field (Month)
106	Date Field (Year)
107	Time Zone Label
108	Time Zone Field
130	Go
131	Previous
132	Next
133	New Appt
141	New Appt Bitmap
142	Repeat Bitmap
145	Print
301	Start Time
302	End Time
303	Description
996	Owner Selector
997	Owner Field 2
998	Today
10000 through 10002	Optional Control
20000 through 20002	Optional Control

Monthly Calendar Template

The eCalendar Monthly Applet template uses the eCalendarMonthlyApplet web template. It supports the predefined applet styles. You must map the applet title to ID 90.

The following image includes the generic layout that this template uses.

The following table includes an example of this template.

This template uses the following structure:

eCalendarMonthlyApplet 
  CCApplet_NamedSpacer
  CCTitle_Named
  CCCalendarMonthly_weekday
  CCCalendarMonthly_weekend
  CCBottomApplet

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the eCalendarMonthlyApplet Web Template

ID	Placeholder
101	Owner Label
102	Owner Field
103	Date Label
104	Date Field (Day)
105	Date Field (Month)
106	Date Field (Year)
107	Time Zone Label
108	Time Zone Field
130	Go
131	Previous
132	Next
133	New Appt
145	Print
301 through 305	Weekday labels for Monday through Friday.
306	Sat/Sun Label
996	Owner Selector
997	Owner Field 2
998	Today

Service Calendar Template

The Service Calendar Applet template uses the ServiceCalendarApplet web template. It supports the predefined applet styles. IDs 301 through 307 map the days of the week that display as column headers.

The following image includes the generic layout that this template uses.

This template uses the following structure:

ServiceCalendarApplet
   CCApplet_NamedSpacer
   CCTitle_Named CCBottomApplet

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ServiceCalendarApplet Web Template

ID	Placeholder
301 through 307	Day labels for Sunday through Saturday.

Chart Templates

This topic describes chart templates. It includes the following topics:

• Chart Template

• Gantt Chart Template

• Gantt Chart Activity Template

• Gantt Chart Template for Portals

Chart Template

The Applet Chart template uses the AppletChart web template. It supports the parent, child, and grandchild styles. You can map chart controls to ID ranges 501 through 520 and 551 through 555. You map the chart to ID 599.

This template can work with a toggle applet relationship. Siebel CRM displays the other toggle applets in a drop-down list. It maps the drop-down label to ID 2.

The following image includes the generic layout that this template uses.

The following image includes an example of this template that uses the child style.

This template uses the following structure:

AppletChart
   CCApplet_NamedSpacer
   CCTitle_Named
   CCChartBasic
      CCTogglebar_drop2 

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletChart Web Template

ID	Placeholder
501 through 520	Control
551 through 555	Control
599	Chart
1500	Required or Legend

Gantt Chart Template

The eGantt Chart Applet template uses the GanttChartApplet web template. It supports the parent, child, and grandchild styles. It supports relocating objects starting with Internet Explorer 5. It supports optional controls that you can map to IDs 306 through 314.

Other Gantt chart templates use the eGantt Chart Applet template.

The following image includes an example of this template.

This template uses the following structure:

GanttChartApplet
   CCGanttAppletTitle
   CCBottomApplet

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the GanttChartApplet Web Template

ID	Placeholder
301 through 302	Employee Header
303	Previous
304	Next
306 through 314	Label or Control
405	Control
2101 through 2130	Control

Gantt Chart Activity Template

The eActivityGanttChart Applet template uses the eActivityGanttChartApplet web template. It includes specialized Gantt code that prevents Siebel CRM from using it outside the context of a Gantt applet.

This template uses the following structure:

eActivityGanttChartApplet
   CCApplet_NamedSpacer
   CCGanttAppletTitle
   CCBottomApplet

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the eActivityGanttChartApplet Web Template

ID	Placeholder
301 through 302	Employee Header
303	Previous
304	Next
306 through 314	Label or Control
405	Control
2101 through 2130	Control

Gantt Chart Template for Portals

The eGanttChart Applet (Portal) template uses the eGanttChartApplet (Portal) web template. It supports a title that can map to a drilldown. You can use it to map layout controls on a portal page. You can use IDs 203 through 212 to map these controls.

This template uses the following structure:

eGanttChartApplet (Portal)
  CCLayoutTitlePortal
     CCApplet_Spacer
     CCLayoutButtons
     CCBottomApplet
  CCApplet_Spacer
  CCTitle_Portal
     CCLayoutButtons
CCBottomApplet

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the eGanttChartApplet (Portal) Web Template

ID	Placeholder
90	Title
157	Label
184	DrillDown Title
203	MinimizeApplet
204	MaximizeApplet
207	MoveAppletUp
208	MoveAppletDown
211	ShowApplet
212	HideApplet
301 through 302	Employee Header
303	Previous
304	Next
306 through 314	Label or Control
405	Control
555	Label
2101 through 2130	Control

Container Templates

This topic describes page container templates. It includes the following topics:

• Container Template

• CC Container Page Logic Template

Container Template

The Page Container template uses the PageContainer web template. It defines the setup for frames. An employee application requires frames. The employee container templates create frames for the banner, screen bar, view bar, and content. Some employee applications might also use frames for a toolbar, a message bar, the search center, the persistent customer dashboard, and the iHelp pane. To display an optional frame, Siebel CRM calls a predefined UI method at run time.

This template uses the following structure:

PageContainer
   CCStylesChoice
   CCFrameBanner
   CCFrameViewbar
      CCStylesChoice
   CCFrameToolbar
      CCStylesChoice
   CCFrameThreadbar
      CCStylesChoice
      CCThreadbar
   CCFrameScreenbar
      CCStylesChoice
      CCScreenbar_Tabs
   CCFrameMsgbar
      CCStylesChoice

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the PageContainer Web Template

ID	Placeholder
1	Show Label
21 through 22	Page Item
23	Page Item (History Label)
33 through 34	Control
35	Favorites Label
36 through 38	Control

CC Container Page Logic Template

The CC Container Page Logic template uses the CCContainerPageLogic web template. It examines preferences and sends the logical frameset.

This template uses the following structure:

CCContainerPageLogic
  CCFrameContent_VSDT
  CCFrameContent_VSD
  CCFrameContent_VST
  CCFrameContent_VS
  CCFrameContent_VDT
  CCFrameContent_VD
  CCFrameContent_VT
  CCFrameContent_V

Popup Templates

This topic describes popup templates. It includes the following topics:

• Popup Form Template

• Popup Form, Grid Layout Template

• Popup List Template

• Popup Spell Checker Template

• Popup Query Template

Popup Form Template

The Popup Form template uses the AppletPopupForm web template. It defines a one column form that Siebel CRM uses in base or edit pop-up mode.

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletPopupForm 
   CCStylesChoice
   CCButtons
   CCButtons_Popup 

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletPopupForm Web Template

ID	Placeholder
2	Back
91	Inside Applet Help Text
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
152	OK
153	Cancel
154 through 158	Control
580	New
599	Save
1001 through 1009	FormSection
1090 through 1099	Required or Label or Field
1100	Label With Rule
1101 through 1110	Required or Label or Field
1111 through 1115	Required or Label or Field
1150	Label With Rule
1151 through 1160	Required or Label or Field
1500	Required or Legend
2001 through 2002	FormSection
2101 through 2110	Required or Label or Field
2111 through 2115	Required or Label or Field

Popup Form, Grid Layout Template

The Applet Popup Form Grid Layout template uses the AppletPopupFormGridLayout web template. It uses the following tag as a placeholder for all controls in a popup form applet that Siebel CRM displays in a grid:

<div od-type=form-applet-layout>

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletPopupFormGridLayout
   CCApplet_NamedSpacer
   CCButtons
   CCButtons_Popup

The following table lists the items that Siebel CRM can map for this template to the footer of the Applet Popup Form Grid Layout template. For more information, see About Mapping IDs to Placeholders.

Table Items That Siebel CRM Can Map for the AppletPopupFormGridLayout Web Template

ID	Placeholder
2	Back
91	Inside Applet Help Text
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
152	OK
153	Cancel
154 through 158	Control
580	New
599	Save

Popup List Template

The Popup List template uses the PopupList web template. It defines how Siebel CRM displays a list in Base or Edit List pop-up mode.

The following image includes the generic layout that this template uses.

The following image includes an example of this template.

This template uses the following structure:

PopupList 
   CCListButtonsTop
      CCButtons
      CCRecordNav
      CCTogglebar_drop
      CCListButtonsTopRight
   CCListHeader
   CCListBody
   CCButtons_Popup

The following image lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the PopupList Web Template

ID	Placeholder
2	Back
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
144	Selected Row
145	Control
146	Save (Optional)
147	Pick
150 through 151	Control
152	OK
153	Cancel
154 through 158	Control
160 through 164	Control
501 through 540	Field
580	New
599	Save
611 through 650	Control

Popup Spell Checker Template

The Spell Checker Popup Applet template uses the AppletSpellCheck web template. It is a specialized salutation applet that creates the spell check pop-up list.

This template uses the following structure:

CCAppletSpellCheck

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletSpellCheck Web Template

ID	Placeholder
91	Inside Applet Help Text
132 through 133	Control
134	Div
135 through 136	Control
137	Div
138 through 139	Control
140	Div
141 through 142	Control
143	Div
144 through 145	Control
146	Div
152 through 153	Control
154	Div
155	Control
156	Control
1201	Replacement Word Label
1211	Suggested Word Label
1221	Dictionary Label
1300	Text Segment

Popup Query Template

The Popup Query template uses the PopupQuery web template. The following image includes an example of this template.

Search Templates

This topic describes search templates. It includes the following topics:

• Search Center, Top Template

• Search Center, Bottom Template

• Advanced Search Template

• Find Template

• Save Search Template

• Search Preference Template

• Search Results Templates

Search Center, Top Template

The Applet Form Search Top template uses the AppletFormSearchTop web template. It defines a specialized applet that Siebel CRM uses to display the first part of the Search Center. You can map the Search Center title only to ID 90. You can map the control that hides the Search Center frame only to ID 141.

This template uses the following structure:

AppletFormSearchTop
   CCFormSearch

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for theAppletFormSearchTop Web Template

ID	Placeholder
91	Inside Applet Help Text
141	Hide Icon.
1201 through 1230	Label
1301 through 1330	Field

Search Center, Bottom Template

The Search Applet template uses the AppletSearchBasic web template. It defines a specialized applet that Siebel CRM uses to display the ending part of the Search Center.

The following image includes the Search Center.

This template uses the following structure:

AppletSearchBasic
   CCFormSearch

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletSearchBasic Web Template

ID	Placeholder
91	Inside Applet Help Text
132	Menu
133	New
141 through 142	Control
143	Control
1101 through 1130	Label or Field

Advanced Search Template

The Advanced Search template uses the AppletSearchAdvanced web template. It defines a specialized applet that displays advanced search.

This template uses the following structure:

AdvancedSearch

The following image includes the Advanced Search applet.

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletSearchAdvanced Web Template

ID	Placeholder
100	Label
105	ClearAll
115	Go
120	Label
125	Label
130	Control
135	Field
145	Label
150	Control
155	Label
160	HTML Checkbox
165	Label
170	Field
175	Label
180	Field
185	Label
190	HTML Checkbox
195	Label
200	HTML Checkbox

Find Template

The Applet Find template uses the AppletFind web template. It defines a specialized applet that determines the ending of the search applet. The last section of the Search Center displays the fields that the user can choose to do an applet query.

This template uses the following structure:

AppletFind
   CCFormSearch

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletFind Web Template

ID	Placeholder
91	Inside Applet Help Text
132	Menu
133	New
141 through 142	Control
143	Control
1101 through 1130	Label or Field

Save Search Template

The Save Search template uses the SearchResultsSaveSearch web template. It defines a specialized applet that displays searches that the user saves.

The following image includes the Save Search applet.

This template uses the following structure:

SearchResultsSaveSearch

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items That Siebel CRM Can Map for the SearchResultsSaveSearch Web Template

ID	Placeholder
1000	Label
1005	Field
1010	Label
1015	Field
1020	Control
1025	Control

Search Preference Template

The Search Preference template uses the SearchPreference web template. It sets search preferences.

The following image includes the Search Preference applet.

This template uses the following structure:

SearchPreference

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items That Siebel CRM Can Map for the SearchPreference Web Template

ID	Placeholder
1000	Search Preferences (Label)
1001	Default
1002	Save Preference
1003	Number of Records (Label)
1004	Display records per page (Label)
1005	Select drop-down menu
1006	Results Window (Label)
1007	HTML Checkbox
1008	Open search results in new browser window (Label)
1009	Default Sort (Label)
1010	HTML RadioButton
1018	Context Sensitivity (Label)
1019	HTML RadioButton
1020	Criteria Reservation (Label)
1021	HTML RadioButton

Search Results Templates

The Search Results Header, Search Results Body, and Search Refine Category applets are specialized applets that display search results. The following image includes an example of these applets.

Search Results Header

The Search Results Header applet uses the SearchHeaderResults web template. It includes a summary of search results.

This template uses the following structure:

SearchHeaderResults

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items That Siebel CRM Can Map for the SearchHeaderResults Web Template

ID	Placeholder
2001	Label
2002	Field
2003	Label
2004	Field
2005	Label
2006	Field
2007	Field
2008	Field
2009	Field
2010	Label
2011	Label
2012	Label

Search Results Body

The Search Results Body applet uses the SearchResults web template. It displays search result details.

This template uses the following structure:

SearchResults
   Search_ListHeader
   Search_ListBodySearchResults
   SearchResultsFooter

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items That Siebel CRM Can Map for the SearchResults Web Template

ID	Placeholder
151	Label
152	Field
153	Field
502	ListHeader
503	ListHeader
504	ListHeader
2010	Label
3000	Label

Search Refine Category

The Search Refine Category applet uses the Search_RefineCategoryApplet web template. It allows the user to refine a search.

This template uses the following structure:

Search_RefineCategoryApplet

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items That Siebel CRM Can Map for the Search_RefineCategoryApplet Web Template

ID	Placeholder
1000	Label
1005	Hide Icon
1010	Label
1015	Hide Icon

Search Results List Template

The Applet List Search Results template uses the AppletListSearchResults web template. It defines the search results list that Siebel CRM displays in the Search Center pane. To conserve vertical space, it embeds the applet title in the button bar after the menu button.

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletListSearchResults
   CCButtons
   CCRecordNav
   CCListHeader
   CCListBodySearchResults

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletListSearchResults Web Template

ID	Placeholder
2	Back
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
142 through 143	Control
144	Select
145	Control
146	Control
147	Pick
501 through 540	Control
580	New
599	Save
611 through 640	Control

Search Results View Template

The Search Results View template uses the SearchResultsView web template. It a specialized view template that Siebel CRM uses to display search results.

Search Results Templates includes an example of this template.

This template uses the following structure:

SearchResultsView
    CCStylesChoice

The following tab;e lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the SearchResultsView Web Template

ID	Placeholder
1 through 3	Applet

Tree Templates

This topic describes tree templates. It includes the following topics:

• Applet Tree Template

• Applet Tree, Marketing Template

• View Tree Template

• View Tree Two Template

Applet Tree Template

The AppletTree2 template uses the AppletTree2 web template. It determines applet tabs and borders.

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletTree2 
  CCApplet_NamedSpacer
  CCTitle_Named
     CCTitle
  CCListButtonsTopNoRecNav
  CCButtonsCCListButtonsTopRight 

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletTree2 Web Template

ID	Placeholder
2	Back
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
150	Control
151	Control
160 through 164	Control
580	New
599	Save
1100	Outside Applet Help Text
1500	Required or Legend

Applet Tree, Marketing Template

The Applet Tree Marketing template uses the AppletTreeMarketing web template. It is a specialized tree applet that determines tabs and borders. It supports a toggle bar.

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletTreeMarketing 
   CCTitle 

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletTreeMarketing Web Template

ID	Placeholder
101	Label
102	Control
132	Control
133	Control
142 through 143	Control
201	Field
1500	Required or Legend

View Tree Template

The View Tree template uses the ViewTree web template. It supports multiple columns:

• The first column uses 25 percent of the window width and contains a tree applet.

• The second column uses 75 percent of the window width and contains a list applet.

It can use noncontext views as tabs.

The following image includes the generic layout that this template uses.

This template uses the following structure:

ViewTree
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCViewbarAll_Tabs_DropList
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewTree Web Template

ID	Placeholder
1	Parent Applet
2	Top (Parent) Applet
3	Parent Applet
4	Bottom (Child) Applet
6	Child or Grandchild Applet
8	Child or Grandchild Applet
10	Child or Grandchild Applet
201	Mini-Applet

View Tree Two Template

The View Tree 2 template uses the ViewTree2 web template. It supports the following columns:

• The first column uses 25 percent of the window width and contains a tree applet.

• The second column uses 75 percent of the window width and contains a list applet.

It can display noncontext views as tabs.

The following image includes the generic layout that this template uses.

This template uses the following structure:

ViewTree2
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewTree2 Web Template

ID	Placeholder
1	Applet
3	Applet
201	Mini-Applet

View Templates

This topic describes view templates. It includes the following topics:

• Overview of Using View Templates

• View 1 Over 2 Over 1 Template

• View – 25 – 50 – 25 Template

• View 25 – 75 Template

• View 25 – 75 Framed Template

• View 25 – 75 Framed Two Template

• View 50 – 50 Template

• View 66 – 33 Template

• View Admin Template

• View AdminTemplate With Grandchild Indented Applets

• View Basic Template

• View Catalog Admin Template

• View Detail Template

• View Detail Template With Grandchild Indented Applets

• View Detail Two Template

• View Detail Two Template With Grandchild Indented Applets

• View Detail Template

• View Detail Three Template With Grandchild Indented Applets

• View Detail Three Multichild Template

• View Detail MultiChld Template

• View Parent List With Tabs Template

Overview of Using View Templates

Each shaded area in the view diagrams in View Templates represents an area where you can place one or more applets. Siebel CRM expands each applet horizontally to fit the column where you place this applet. The amount of data that it displays determines the amount of vertical space the applet uses.

Siebel Tools does not determine style. It might display color schemes and applet titles differently than Siebel CRM displays them in the client.

Guidelines for Using View Templates

If you configure a view template, then use the following guidelines:

• Map a tree applet map on a view other than the view tree. Siebel CRM does not call a tree applet in a template and the applet that this tree references the same way it calls a predefined applet. You cannot map one of these tree applet as a predefined applet. You can use the View Tree or View Tree 2 applet.

• Increase the number of applets that Siebel CRM displays in a region. To define the number of applets that Siebel CRM can map to a region, most regions use a <div od-iterator=loopIterator>. To increase the boundary index of the loopIterator, you can set the start and end index values such as [0:4] meaning start index of 0 and end index of 4.

• Use a subframe view. The View 25 – 75 (Framed) template is a subframe view. It displays some applets in the first frame and other applets in the second frame.

• Reuse applets. Each applet placeholder that resides in a view template specifies a style. To determine the color scheme that the applet displays and the applet title visibility, Siebel CRM evaluates this style at run time.

To reuse one applet object definition in many situations, you can apply styles in the view template, and then code the applet template so that it evaluates styles. This configuration reuses code and reduces the number of applet copies that you must maintain.

View templates support parent, child, and grandchild styles.

View 1 Over 2 Over 1 Template

The View 1 Over 2 Over 1 template uses the View_1Over2Over1 web template. It includes multiple regions:

• The first region uses the full window width.

• The second and third regions each use 50 percent of the window width.

• The last region uses the full window width.

The following image includes the generic layout that this template uses.

This template uses the following structure:

View_1Over2Over1
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the View_1Over2Over1 Web Template

ID	Placeholder
101	Salutation Applet
102 through 106	Applet
201	Mini-Applet
202 through 206	Applet
302 through 306	Applet
402 through 406	Applet
502 through 506	Applet
602 through 606	Applet

View – 25 – 50 – 25 Template

The View 25 - 50 – 25 template uses the View_25_50_25 web template. It includes the following columns:

• The first column uses 25 percent of the window width.

• The second column uses 50 percent of the window width.

• The third column uses 25 percent of the window width.

The following image includes the generic layout that this template uses.

This template uses the following structure:

View_25_50_25
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the View_25_50_25 Web Template

ID	Placeholder
101	Salutation Applet
102 through 111	Applet
201	Mini-Applet
202 through 211	Applet
302 through 311	Applet

View 25 – 75 Template

The View 25 – 75 template uses the View_25_75 web template. It includes the following columns:

• The first column uses 25 percent of the window width.

• The second column uses 75 percent of the window width.

The following image includes the generic layout that this template uses.

This template uses the following structure:

View_25_75
   CCHTMLHeader
      CCStylesChoice
      CCThreadbar
      CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the View_25_75 Web Template

ID	Placeholder
101	Salutation Applet
102 through 106	Applet
108 through 112	Applet
201	Mini-Applet
202 through 211	Applet

View 25 – 75 Framed Template

The View 25 – 75 Framed template uses the Smart Script Player And Tree View web template. It includes the following columns:

• The first column uses 25 percent of the window width.

• The second column uses 75 percent of the window width.

• The first and second columns reside in separate frames.

The following includes the generic layout that this template uses.

Table Generic Layout of the View 25 - 75 (Framed) Template

This template uses the following structure:

Smart Script Player And Tree View
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the Smart Script Player And Tree View Web Template

ID	Placeholder
101	Salutation Applet
102 through 106	Applet
108 through 112	Applet
201	Mini-Applet
202 through 211	Applet

View 25 – 75 Framed Two Template

The View 25 75 Framed 2 template uses the View_25_75_Framed2 web template. It includes the following columns:

• The first column uses 25 percent of the window width.

• The second column uses 75 percent of the window width.

• The first column includes two frames. One applet can reside in each frame. The second column is in a single frame.

The following table includes the generic layout that this template uses.

Table Generic Layout of the View_25_75_Framed2 Web Template

This template uses the following structure:

View_25_75_Framed2
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the View_25_75_Framed2 Template

ID	Placeholder
102 through 103	Applet
201	Mini-Applet
202 through 211	Applet

View 50 – 50 Template

The View 50 – 50 template uses the View_50_50 web template. It includes the following columns:

• The first column uses 50 percent of the window width.

• The second column uses 50 percent of the window width.

The following table includes the generic layout that this template uses.

Table Generic Layout of the View_50_50 Template

This template uses the following structure:

View_50_50
   CCHTMLHeader
     CCStylesChoice
   CCThreadbar
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the View_50_50 Web Template

ID	Placeholder
101	Salutation Applet
102 through 106	Applet
201	Mini-Applet
202 through 206	Applet

View 66 – 33 Template

The View 66 – 33 template uses the HomePageView web template. It includes the following columns:

• The first column uses 66 percent of the window width.

• The second column uses 33 percent of the window width.

The following image includes the generic layout that this template uses.

This template uses the following structure:

HomePageView
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the HomePageView Web Template

ID	Placeholder
101	Salutation Applet
102 through 121	Applet
201 through 220	Applet
901	Layout Controls

View Admin Template

The View Admin 1 template uses the ViewAdmin1 web template. It displays subviews as tabs across the start of the view.

The following table includes the generic layout that this template uses. You can use it in an administrative view that must display nonrelated views that are difficult to categorize.

Table Generic Layout of the ViewAdmin1 Template

This template uses the following structure:

ViewAdmin1
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCViewbar_Tabs
   CCSubViewbar_Tabs
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewAdmin1 Web Template

ID	Placeholder
5	Child Applet With Pointer
6	Child Applet
7 through 9	Grandchild Applet
13 through 15	Grandchild Applet
201	Mini-Applet

View AdminTemplate With Grandchild Indented Applets

The View Admin 1 (Grandchild Indented) template uses the ViewAdmin1 (Grandchild Indented) web template. It is similar to the View Admin 1 template except that Siebel CRM indents the second and subsequent applets. You can use this template to display a hierarchical relationship or to display an administrative view that must include nonrelated views that are difficult to categorize. For more information, see View Admin Template.

The following table includes the generic layout that this template uses.

This template uses the following structure:

ViewAdmin1 (Grandchild Indented)
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCSubViewbar_Tabs
      CCApplet_Spacer
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewAdmin1 (Grandchild Indented) Web Template

ID	Placeholder
5	Child Applet With Pointer
6	Child Applet
7	Grandchild Applet With Pointer
8 through 9	Child or Grandchild Applet
10 through 12	Grandchild Applet
13 through 15	Grandchild Applet
201	Mini-Applet

View Basic Template

The View Basic template uses the Smart Script Player web template. All applets use the full window width and are stacked on each other.

The following image includes the generic layout that this template uses.

This template uses the following structure:

Smart Script Player
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the CSmart Script Player Web Template

ID	Placeholder
1 through 20	Applet
101	Salutation Applet
201	Mini-Applet
901	Layout Controls

View Catalog Admin Template

The View Catalog Admin template uses the ViewCatalog web template. It is a specialized view template that Siebel CRM uses only in a catalog view.

The following image includes the generic layout that this template uses.

This template uses the following structure:

ViewCatalog
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCViewbar_Tabs_DropList
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewCatalog Web Template

ID	Placeholder
1	Parent Applet
2	Grandchild Applet
3	Grandchild Applet
4 through 5	Child Applet
6 through 7	Grandchild Applet
8 through 9	Grandchild Applet
201	Mini-Applet

View Detail Template

The View Detail template uses the PUB eCalendar Monthly View web template or the TOWViewDetail (Parent with Pointer) web template. It displays the following items:

• Parent applet

• Noncontext views that it displays as tabs

• Categorized subviews that it displays in a drop-down list

• Child applet

• Multiple grandchild applets

The following image includes the generic layout that this template uses.

This template uses the following structure:

PUB eCalendar Monthly View
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCViewbar_Tabs_DropList
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the PUB eCalendar Monthly View Web Template

ID	Placeholder
1	Parent Applet
2	Child Applet
3 through 5	Child or Grandchild Applet
6 through 7	Grandchild Applet
8 through 9	Grandchild Applet
201	Mini-Applet

View Detail Template With Grandchild Indented Applets

The View Detail (Grandchild Indented) template uses the View Detail (Grandchild Indented) web template. It displays the same items as the View Detail template except that it indents grandchild applets. This indentation indicates a hierarchy. For more information, see View Detail Template.

The following image includes the generic layout that this template uses.

This template uses the following structure:

View Detail (Grandchild Indented)
   CCHTMLHeader
     CCStylesChoice
   CCThreadbar
   CCViewbar_Tabs_DropList
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the View Detail (Grandchild Indented) Web Template

ID	Placeholder
1	Parent Applet
2	Child Applet
3 through 5	Child or Grandchild Applet
6 through 7	Grandchild Applet
8 through 9	Grandchild Applet
88	Tree Applet
201	Mini-Applet

View Detail Two Template

The View Detail 2 template uses the ViewDetail2 web template. It displays the following items:

• Parent applet

• Noncontext views that it displays as tabs

• Child applet

• Categorized subviews that it displays as tabs

• Multiple grandchild applets

The following image includes the generic layout that this template uses.

This template uses the following structure:

ViewDetail2
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCViewbar_Tabs
   CCSubViewbar_Tabs
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewDetail2 Web Template

ID	Placeholder
1	Parent Applet
2	Child Applet
3	Grandchild Applet
4 through 5	Grandchild Applet
6 through 7	Grandchild Applet
8 through 9	Grandchild Applet
201	Mini-Applet

View Detail Two Template With Grandchild Indented Applets

The View Detail 2 (Grandchild Indented) template uses the View Detail 2 (Grandchild Indented) web template. It displays the same items as the View Detail Two template except that it indents grandchild applets. This indentation indicates a hierarchy. For more information, see View Detail Two Template.

The following table includes the generic layout that this template uses.

Table Generic Layout of the View Detail 2 (Grandchild Indented) Template

This template uses the following structure:

View Detail 2 (Grandchild Indented)
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCViewbar_Tabs
   CCSubViewbar_Tabs
      CCApplet_Spacer
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewDetail2 (Grandchild Indented) Web Template

ID	Placeholder
1	Parent Applet
2	Child Applet
3	Grandchild Applet
4 through 5	Child or Grandchild Applet
6 through 7	Grandchild Applet
8 through 9	Grandchild Applet
201	Mini-Applet

View Detail Template

The View Detail 3 template uses the ViewDetail3 web template. It is a specialized view template that does the following:

• Displays all views as tabs

• Displays a child applet beneath these tabs

• Displays categorized subviews in a drop-down list

• Displays multiple grandchild applets beneath the child applet

You can use it to display an administrative view that must include a collection of views that are not grouped and that visibility rules do not affect.

The following image includes the generic layout that this template uses.

This template uses the following structure:

ViewDetail3
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCViewbarAll_Tabs
   CCSubViewbar_Drop
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewDetail3 Web Template

ID	Placeholder
1	Parent Applet
2	Child Applet
3 through 5	Grandchild Applet
6 through 7	Grandchild Applet
8 through 9	Child or Grandchild Applet
201	Mini-Applet

View Detail Three Template With Grandchild Indented Applets

The View Detail 3 (Grandchild Indented) template uses the View Detail 3 (Grandchild Indented) web template. It displays the same items as the View Detail Three template except that it indents grandchild applets. This indentation indicates a hierarchy. For more information, see View Detail Template.

The following table includes the generic layout that this template uses.

Table Generic Layout of the ViewDetail3 (Grandchild Indented) Template

This template uses the following structure:

View Detail 3 (Grandchild Indented)
    CCHTMLHeader
       CCStylesChoice
    CCThreadbar
    CCViewbarAll_Tabs_DropList
    CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewDetail3 (Grandchild Indented) Web Template

ID	Placeholder
1	Parent Applet
2	Child Applet
3 through 5	Child or Grandchild Applet
6 through 7	Grandchild Applet
8 through 9	Grandchild Applet
201	Mini-Applet

View Detail Three Multichild Template

The View Detail 3 Multi Child template uses the ViewDetail3MultiChild web template. It is a specialized view template that displays the following items:

• Displays all views as tabs

• Displays a child applet beneath these tabs

• Displays categorized subviews in a drop-down list

• Displays multiple grandchild applets in a bounded box.

You can use it to display an administrative view that must include a collection of views that are not grouped and that visibility rules do not affect.

The following image includes the generic layout that this template uses.

This template uses the following structure:

ViewDetail3MultiChild
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCViewbarAll_Tabs_DropList
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewDetail3 Child Web Template

ID	Placeholder
1	Parent Applet
2	Child Applet
3 through 5	Grandchild Applet
6 through 7	Child or Grandchild Applet
8 through 9	Child or Grandchild Applet
201	Mini-Applet

View Detail MultiChld Template

The View Detail Multi-Child template uses the ViewDetailMultiChld web template. It displays the same items as the View Detail Three Multichild template. This indentation indicates a hierarchy. For more information, see View Detail Three Multichild Template.

The following image includes the generic layout that this template uses.

This template uses the following structure:

ViewDetailMultiChild
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCViewbarAll_Tabs_DropList
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewDetailMultiChld Web Template

ID	Placeholder
1	Parent Applet
2	Child Applet
3 through 5	Grandchild Applet
6 through 11	Child or Grandchild Applet
201	Mini-Applet

View Parent List With Tabs Template

The View Parent List With Tabs template uses the ViewParentListWithTabs web template. It displays the following items:

• Parent applet

• Noncontext views that it displays as tabs

• Categorized subviews that it displays in a drop-down list

• Child applet

• Multiple grandchild applets

The following image includes the generic layout that this template uses.

This template uses the following structure:

ViewParentListWithTabs
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCSubordinateAppletsBorderStart
   CCViewBar_Tabs_DropList_Always
      CCSubViewbar_Drop
      dCCViewbar_Tabs
         CCApplet_Spacer
      dCCSubViewbar_Drop
   CCSubordinateAppletsBorderEnd
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewParentListWithTab Web Template

ID	Placeholder
1	Parent Applet
2	Child Applet
3 through 5	Child or Grandchild Applet
6 through 7	Grandchild Applet
8 through 9	Grandchild Applet
10 through 20	Grandchild Applet
201	Mini-Applet
702	Child Applet
703 through 705	Child or Grandchild Applet

Specialized Employee Templates

This topic describes specialized templates. It includes the following topics:

• Columns Displayed Template

• Dashboard Template

• Email Response Template for Inbound Messages

• Email Response Template for Outbound Messages

• Salutation Applet Template

• Salutation Applet Template With Graphics

• Screen Links Template

• Send Mail Template

• Send Mail Template for Picking Recipients

• Site Map Template

• View Dashboard Template

• View Segment Detail Template

Columns Displayed Template

The Applet Items Displayed template uses the AppletItemsDisplayed web template. It is a specialized template that displays the Columns Displayed dialog box that is available on most lists through the applet menu. It includes specialized code that prevents Siebel CRM from using it for any other purpose. For more information, see Configuring How Siebel CRM Uses the Columns Displayed Feature.

This template uses the following structure:

AppletItemsDisplayed

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletItemsDisplayed Web Template

ID	Placeholder
1	Save
2	Reset
3	Cancel
10	Available Items Label
11	Available Items Combobox
12	Available Items Hidden Field
20	Move Item to Selected
21	Move All to Selected
22	Move Item to Available
23	Move All to Available
30	Selected Items Label
31	Selected Items Combobox
32	Selected Items Hidden Field
40	Move Item to Top
41	Move Item Up
42	Move Item Down
43	Move Item to Bottom
91	Inside Applet Help Text
100	Error Message
1100	Outside Applet Help Text

Dashboard Template

The Applet Dashboard template uses the AppletDashboard web template. It defines a lightweight version of the dashboard applet that displays the customer context in a call center application. It supports three rows. Each of these rows can include up to four columns. It displays labels at start of fields. You can use ID 211 to map a button that closes the dashboard.

The following image includes an example of this template.

This template uses the following structure:

AppletDashboard

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletDashboard Web Template

ID	Placeholder
211	Hide
1200	Label
1201	Label
1202	Label
1300	Field
1301	Field
1302	Field
1700	Label
1701	Label
1702	Label
1800	Field
1801	Field
1802	Field
2200	Label
2201	Label
2202	Label
2300	Field
2301	Field
2302	Field
2700	Label
2701	Label
2702	Label
2800	Field
2801	Field
2802	Field
2901	Button
2902	Button

Email Response Template for Inbound Messages

The Applet Email Response - Inbound template uses the Applet Email Response - Inbound web template.

This template uses the following structure:

Applet Email Response - Inbound
   CCApplet_Spacer
   CCTitle_Named
   CCFormButtonsTop
      CCButtons
      CCRecordNav
      CCTogglebar_drop
      CCFormButtonsTopRight
   CCEmailRespFormInBound

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the Applet Email Response - Inbound Web Template

ID	Placeholder
2	Back
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
125	Info-Button
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
150 through 152	Control
160 through 164	Control
192	Label
194	Label
580	New
599	Save
1131	Field
1221 through 1226	Label
1321 through 1326	Field
1500	Required or Legend

Email Response Template for Outbound Messages

The Applet Email Response - Outbound template uses the Applet Email Response - Outbound web template.

This template uses the following structure:

Applet Email Response - Outbound
   CCApplet_Spacer
   CCTitle_Named
   CCFormButtonsTop
      CCButtons
      CCRecordNav
      CCTogglebar_drop
      CCFormButtonsTopRight
   CCEmailRespFormOutBound
   CCEmailRespFormButtonsBottom
      CCEmailRespButtonsBottom

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the Applet Email Response - Outbound Web Template

ID	Placeholder
2	Back
91	Inside Applet Help Text
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
125	Info-Button
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
145 through 152	Control
160 through 164	Control
192	Label
194	Label
580	New
599	Save
1200	From
1201	To
1202	CC
1203	Subject
1204	Category
1205	Body
1207	Attachments
1220	SR #
1221	Opportunity
1222	Contact
1223	Account
1224	Category
1225	Closing
1300	Label
1301 through 1305	Field
1306	Message Body
1307	Field
1320 through 1325	Field
1401	Addr Book Icon
1402	BCC
1407	Icon
1500	Required or Legend
1502	Field
1507	Icon

Salutation Applet Template

The Applet Salutation template uses the AppletSalutation web template. It defines the salutation applet that Siebel CRM displays on a home page that includes a personal greeting.

The following is an example of this template.

This template uses the following structure:

AppletSalutation
   CCApplet_Spacer

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletSalutation Web Template

ID	Placeholder
1	Salutation

Salutation Applet Template With Graphics

The Applet Salutation (Graphical) template uses the AppletSalutationGraphical web template. It defines a specialized salutation applet that Siebel CRM displays on a home page that includes a personal greeting. You can use ID 89 to map an image to this template.

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletSalutationGraphical
   CCApplet_Spacer

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletSalutationGraphical Web Template

ID	Placeholder
1	Salutation
89	Image

Screen Links Template

The Applet Screen Links template uses the AppletScreenLinks web template. You can use it to manually map controls, such as GoToView links. You can define a collection of these links that constitute a table of contents that the user can use to access information.

This template uses the following structure:

AppletScreenLinks
   CCApplet_Spacer
   CCTitle
   CCFormButtonsTop
      CCButtons
      CCRecordNav
      CCTogglebar_drop
      CCFormButtonsTopRight
   CCScreenLinks
   CCBottomApplet

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletScreenLinks Web Template

ID	Placeholder
2	Back
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
121	First
122	Previous
123	Next
124	Last
125	Info-Button
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
150 through 152	Control
160 through 164	Control
192	Label
194	label
580	New
599	Save
1100	Group Label
1101 through 1120	Link
1200	Group Label
1201 through 1220	Link
1300	Group Label
1301 through 1320	Link
1400	Group Label
1401 through 1420	Link
1500	Required or Legend
2100	Group Label
2101 through 2120	Link
2200	Group Label
2201 through 2220	Link
2300	Group Label
2301 through 2320	Link
2400	Group Label
2401 through 2420	Link

Send Mail Template

The Applet Send Mail template uses the AppletSendMail web template. It defines a specialized applet that Siebel CRM uses to create the send mail pop-up list.

This template uses the following structure:

AppletSendMail
   CCButtons
   CCPopupButtonsBottom

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AAppletSendMail Web Template

ID	Placeholder
152	OK
153	Cancel
154 through 158	Control
300 through 301	Icon
1200	From: Label
1201	To: Label
1202	Cc: Label
1203	Bcc Field
1204	Subject: Label
1205	Body: Label
1206	Optional Label
1207	Attachments: Label
1300	From Field
1301	To field
1302	CC Field
1303	Bcc Field
1304	Subject Field
1305	Templates Field
1306	Body Field
1307	Attachments Field
1400	Optional Control
1401	AB Control
1404	Control

Send Mail Template for Picking Recipients

The Applet Send Mail Pick template uses the AppletSendEmailPick web template. It defines a specialized applet that the user can use to choose email recipients.

This template uses the following structure:

AppletSendEmailPick
   CCButtons
   CCPopupButtonsBottom

The following information lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletSendEmailPick Web Template

ID	Placeholder
142 through 143	Control
144	Selected Row
145	Control
146	Save
147	Pick Control
152	OK
153	Cancel
154 through 158	Control
501 through 540	Field
598	Save
1200	Label

Site Map Template

The Site Map template uses the SiteMap web template. It creates a table of contents for the screens and views that exist in Siebel CRM.

This template uses the following structure:

SiteMap
   CCStylesChoice

You cannot map items for this template.

View Dashboard Template

The View Dashboard template uses the ViewDashboard web template. It defines a specialized view that Siebel CRM uses for the Dashboard applet. It can contain one applet that uses the full window width.

This template uses the following structure:

ViewDashboard
   CCHTMLHeader
      CCStylesChoice
   CCHTMLFooter

You cannot map items for this template.

View Segment Detail Template

The View SME Segment Detail template uses the ViewSMESegmentDetail web template. It defines a specialized view that Siebel CRM uses in a tree and the expression builder.

The following image includes the generic layout that this template uses.

This template uses the following structure:

ViewSMESegmentDetail
   CCHTMLHeader
      CCStylesChoice
   CCThreadbar
   CCViewbar_Tabs
   CCHTMLFooter

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the ViewSMESegmentDetail Web Template

ID	Placeholder
1	Parent Applet
2	Tree Applet
3	Java Applet

Wizard, Error, and SmartScript Templates

This topic describes other templates. It includes the following topics:

• AppletWizard Template

• Error Page Template

• SmartScript Player Template

• SmartScript Player Template With Tree Only

AppletWizard Template

The Applet Wizard template uses the AppletWizard web template. It defines wizards and SmartScript applets. It displays buttons at the end of the form that allow the user to navigate through a procedure. You can use ID 90 to map the applet title so that each step in the wizard can include a unique title. You can map text that occurs outside of the applet, such as the name of the running script, to ID 1100.

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletWizard
   CCTitle_Mapped
   CCForm1ColBody
   CCButtons

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the AppletWizard Web Template

ID	Placeholder
2	Back
90	Title
91	Inside Applet Help Text
106	Query
107	Go (ExecuteQuery)
108	Cancel (Query)
109 through 111	Control
131	New
132	Edit
133	Delete
134	Reset
135	Cancel
136	Save
139 through 143	Control
184	Title
580	New
599	Save
1100	Outside Applet Help Text
1301 through 1350	Required or Label or Field
1500	Required or Legend
2301 through 2350	Required or Label or Field

Error Page Template

The Error Page template uses the Error web template. It displays system errors.

This template uses the following structure:

Error 
   CCHTMLHeader
   CCBottomApplet
   CCHTMLFooter

You cannot map items for this template.

SmartScript Player Template

The SmartScript Player Applet (Player Only) template uses the SmartScriptPlayerApple web template. It defines SmartScript applets. It displays buttons at the end of the form that allow the user to navigate through a procedure.

The following table includes the generic layout that this template uses.

Table Generic Layout of the SmartScript Player Applet (Player Only) Template

This template uses the following structure:

SmartScriptPlayerApplet

The following table lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.

Table Items Siebel CRM Can Map for the SmartScript PlayerApplet Web Template

ID	Placeholder
1	Finish Script
2	Cancel Script
3	Previous Section
4	Next Section
5	Save Script
6	Save Answers
1500	Required Label

SmartScript Player Template With Tree Only

The Smart Script Player Applet (Tree Only) template uses the SmartScriptPlayerAppletTree web template. It defines a tree applet that does not include an applet title or border.

The following image includes the generic layout that this template uses.

This template uses the following structure:

AppletTree

You cannot map items for this template.