What’s New in This Release

This chapter tracks the changes in the documentation. It includes the following topics:

What’s New in Siebel Applications Administration Guide, Siebel CRM 24.10 Update

The following table lists the changes in this revision of the documentation to support this release of the software.

Topic Description

Artificial Intelligence (AI) Services for Siebel CRM

Modified topics. Describes how Siebel supports ORACLE model for Transcribing an Audio Speech file to Text.

There is a recent support provided for WHISPER model as well. WHISPER_MEDIUM will be the default model for Speech to text Transcription.

What’s New in Siebel Applications Administration Guide, Siebel CRM 24.9 Update

The following table lists the changes in this revision of the documentation to support this release of the software.

Topic Description

Artificial Intelligence (AI) Services for Siebel CRM

Modified topic. The new enhancements to the AI Framework provide organizations a faster route to leveraging OCI Generative AI service for a variety of use cases.

Generative AI Service for Siebel CRM

New topic. The AI Framework provides the ability to interoperate with prebuilt machine learning AI models and Generative AI service.

What’s New in Siebel Applications Administration Guide, Siebel CRM 24.7 Update

The following table lists the changes in this revision of the documentation to support this release of the software.

Topic Description

Configure the Oracle Cloud Infrastructure (OCI) Speech AI Service

Modified topic. Updated list of user properties and description to provide support for all Siebel Business Components for the Oracle Cloud Infrastructure (OCI) Speech AI service.

Siebel REST APIs for Artificial Intelligence (AI) Services

Modified topic. Added Sample Payload for Sentiment Analysis, Text Classification, Detection of Dominant Language, and Language Translation under REST API for Language AI Services.

What’s New in Siebel Applications Administration Guide, Siebel CRM 23.9 Update

The following table lists the changes in this revision of the documentation to support this release of the software.

Topic Description

Uptake of AI/ML powered features with OCI Java SDK 3.43.1

New topic. Describes procedure for the uptake of AI/ML powered features with OCI Java SDK 3.2.2.

What’s New in Siebel Applications Administration Guide, Siebel CRM 22.10 Update

The following table lists the changes in this revision of the documentation to support this release of the software.

Topic Description

Artificial Intelligence (AI) Services for Siebel CRM

New chapter. Describes the Artificial Intelligence (AI) use cases for Siebel CRM and how to setup and configure Oracle Cloud Infrastructure (OCI) AI Services for Siebel CRM.

What’s New in Siebel Applications Administration Guide, Siebel CRM 22.8 Update

The following table lists the changes in this revision of the documentation to support this release of the software.

Topic Description

Various topics.

Modified various topics to remove reference to Siebel Briefings Administration Guide guide, which is an obsolete guide.

Various topics.

Modified various topics to remove reference to Lotus Notes, since it is no longer supported.

What’s New in Siebel Applications Administration Guide, Siebel CRM 22.7 Update

The following table lists the changes in this revision of the documentation to support this release of the software.

Topic Description

Setting Up Locales

Modified topic. The field descriptions (Long Date Format and Short Date Format) in step 2 have expanded to include the following note:

Note: If the locale format is set to dd-mm-yy (where only the last two digits of the year are set), then the input of any year between 1950 to 2049 is supported by your Siebel Business Application. To support the input of a year greater than 2049, however, you must switch to the following locale format: dd-mmm-yyyy (where the full four digits of the year are set).

Usage Pattern Tracking

Modified topic. Removed reference to article 2259206.1 (Article ID) on My Oracle Support.

About the Runtime Repository Version Rollback Feature

Modified topic. The note has been updated. Tasks are now part of the Workspace-versioned object definition in RR tables (so rollback is supported for tasks).

What’s New in Siebel Applications Administration Guide, Siebel CRM 21.8 Update

The following table lists the changes in this revision of the documentation to support this release of the software.

Topic Description

About Modifying LOVs in RR Environments

Modified topic. Added a new sub section about Foreign Key References for Seed Data After Migration.

Capturing User Actions with Usage Pattern Tracking

Modified topic. Enabling UPT is not compatible with test automation.

Adding the Generate Hierarchy Business Service to a Batch Workflow Policy

Adding the Hierarchy Update Business Service to a Batch Workflow Policy

Modified topics. If inspecting a business service for the first time, then you must manually add it and any associated method(s) to execute the business service in the Process Simulator.

Setting the MaxMessageCount User Preference

New topic. Describes the MaxMessageCount user preference, the purpose of setting it and how to configure it.

What’s New in Siebel Applications Administration Guide, Siebel CRM 21.5 Update

The following table lists the changes in this revision of the documentation to support this release of the software.

Topic Description

Component Parameters for Siebel Business Applications

Modified topic. Added the following component parameter: EBCDICCodePage.