Monitoring Siebel CRM Deployments

The backend of the Siebel CRM deployment done using Siebel Cloud Manager (SCM) can be monitored using the module "Siebel CRM Observability – Monitoring and Log Analytics". This module will help align the Siebel CRM architecture more closely with cloud native deployment best practices.

The Observability stack uses best of breed tools, including Prometheus, Grafana, Oracle OpenSearch, Fluentd, OCI Services, and others.

"Siebel CRM Observability – Monitoring and Log Analytics" module comprises of two components:

• Siebel CRM Observability – Monitoring
• Siebel CRM Observability – Log Analytics

This is an optional feature enabled and managed by SCM.

This chapter contains the following topics:

• Metrics Information Categories
• Siebel CRM Monitoring Architecture
• Key Software Components for Monitoring
• Visualization Components for Monitoring
• Configuring the Siebel CRM Observability – Monitoring Solution
  • Enabling the Solution
  • Few Parameters for Prometheus Configuration for Siebel CRM Monitoring
  • Alert Notifications
  • Prometheus Alertmanager Configurations
  • Custom Siebel CRM Metrics
  • Additional Node Exporter Metrics
• Dashboards for Siebel CRM Monitoring

Benefits of the Observability Solution

Some of the benefits a modern observability solution like this can provide are:

• Reduction of administrative overhead and skills dependency for production support:
  • A near real-time, at-a-glance view of system health of your Siebel CRM backend is available.
  • Can automatically detect anomalous behavior and generate notifications.
• Helps in improving user experience:
  • Makes metrics available to configure automatic dynamic scaling of Siebel Servers.
  • Provides information to monitor system under heavy load.
  • Helps track the impact of configuration changes on system behavior.
  • Makes available data to predict system failures before they occur.
• Enables planning investments based on data:
  • Infrastructure investment planning is aided by having accurate information on the demand on resources.
  • Make available stored data to analyze past performance of systems.