Working in Offline Mode

After the offline data package has downloaded successfully to your mobile device, you are ready to modify the cached data while disconnected. You can start working in offline mode straight away, or you can close the Siebel app and work offline at a later time.

The following procedure shows you how to work in offline mode. The procedure assumes that you have already successfully downloaded the offline data package, and that you have closed the Siebel app.

To work in offline mode

1. (Optional) Switch your mobile device to airplane mode as follows:

   • Tap Settings on your mobile device.

   • Set Airplane Mode to On.

     This is an optional step. Switching your mobile device to airplane mode disables the wireless communication abilities on your mobile device, and prevents a reconnection to the Internet.

2. Tap Siebel to start the Siebel app and log in to the Siebel Mobile disconnected application - for more information, see Logging In to Siebel Mobile.

   Notice that the airplane icon on the application banner is empty, which indicates that you are in a disconnected state.

3. Modify the cached data as required.

   You can create, edit, update, and delete records for parent objects and associated related items, and so on. Notice that when you modify the cached data, a clock icon appears next to the empty airplane icon to indicate that there are data changes waiting to be uploaded to the Siebel Server. For more information about the other synchronization icons that can appear next to the airplane icon, see Synchronization Icons.

4. When you have finished modifying the cached data, you can synchronize the changes made while working in offline mode.

   For more information, see Synchronizing Data.