1. Installation Guide
  2. Troubleshooting Installation and Configuration for Siebel Gateway

Troubleshooting Installation and Configuration for Siebel Gateway

This task is part of Troubleshooting Installation and Configuration for Siebel CRM.

This topic describes potential errors that can result from a faulty installation or configuration of Siebel Gateway. Such problems can have any of several causes, some of the most common of which are listed in the following table.

Note: If you cannot start the Siebel Gateway, then you will not be able to configure a Siebel Enterprise or configure and start a Siebel Server.
Problem Cause Solution

The Siebel Gateway does not start.

You might not have privileges as the Siebel service owner.

Review the instructions in Creating the Siebel Service Owner Account.

You cannot start the Siebel Gateway service on \\COMPUTER_NAME.

Error XXX: The service did not start due to logon failure.

Login failure

  1. Navigate to Control Panel, Administrative Tools, and then Services.

  2. Select the Siebel Gateway.

  3. Right-click, then choose Properties.

  4. In the Log On tab, specify the user name and password to use for this service.

You receive an error at system startup that a driver is missing.

This problem can occur if you uninstall earlier Siebel CRM versions without first stopping the Siebel Server.

Stop the Siebel Server before uninstalling Siebel CRM.

If the services are no longer visible within the Services menu, then contact Oracle Global Customer Support for instructions.