Troubleshooting Installation and Configuration for Siebel Server

This task is part of Troubleshooting Installation and Configuration for Siebel CRM.

This topic describes potential errors that can result from a faulty installation or configuration of Siebel Server. Such problems can have any of several causes, some of the most common of which are listed in the following table.

Problem	Cause	Solution
The Siebel Server cannot be installed.	Insufficient user privileges	For information about setting up appropriate administrative user privileges to install, see Creating the Siebel Service Owner Account.
	Trying to install or configure the Siebel Server out of sequence	For the required installation and configuration sequence, see Overview of Installing Siebel CRM.
	Failure to install the required hardware or software	Installation errors related to software requirements are logged in the Siebel CRM installer log file. For requirements, see the Certifications tab on My Oracle Support.
The Siebel Server does not start after configuration.	Siebel Gateway not started	Verify that the Siebel Gateway was started. Start it if it was stopped.
	Invalid input values for Siebel Server profile creation and deployment	Verify that the input values were valid.
	Insufficient system privileges	Verify that you have sufficient system privileges to start the service. For more information, see Creating the Siebel Service Owner Account.
Cannot save a new profile in Siebel Management Console.	The specified profile name might already exist.	Provide a unique name for the new profile and retry saving the profile.
URL does not bring up Siebel Management Console.	Installations might not have been correctly performed. Security certificates might not be valid, as configured. You might have specified an incorrect port number in the URL. Other causes might apply.	Verify the following: The installations were correctly performed, Valid security certificates were used, and the security authentication system is available The Siebel Application Interface application container is running The URL is correct and includes the correct HTTP or HTTPS port See also Troubleshooting Installation and Configuration for Siebel Application Interface. For security issues, see also Siebel Security Guide.
URL does not bring up login page for a Siebel application. Cannot log in to a Siebel application.	Configuration of Siebel Server or Siebel Application Interface might not have been correctly performed or completed. Siebel database information might have been specified incorrectly. The Application Object Manager might not have been enabled on the Siebel Server. You might have specified an incorrect port number in the URL. You might have added components on a new Siebel Server, but neglected to update the Siebel Application Interface profile. Siebel system services might not be running. You might be experiencing problems with the security authentication system you are using. Other causes might apply.	Verify the following: The installations and configurations were correctly performed, and database information was specified correctly Security authentication was correctly configured and the security authentication system is available The Siebel Application Interface application container is running The Siebel Gateway and Siebel Server services are running The URL is correct and includes the correct HTTP or HTTPS port See also Troubleshooting Installation and Configuration for Siebel Application Interface. For security issues, see also Siebel Security Guide.