Change Risk Details

Change risk details

When you click on a hotspot, the following information is displayed for a mail with a potential risk of change request for your project.

Header Section

In the header, the following information displays:

Mail Number: The unique alphanumeric mail identification code from the source application.
Risk Indicator: Identifies whether a risk was identified for the selected mail. Choices include: Risk identified, and No risk.

In the body, the following information displays:

Subject: The title of the change risk identified in the mail. For example, Poor door quality.
From: Sender of the mail.
To: The mail's recipient.
Sent: The date and time that the mail was sent
Mail type: A predefined category that the mail can be associated with. For example, Request for Information.
Probable cause: The reason for being identified as a potential change risk.
Keywords: The keywords included in the content that resulted in the mail being flagged by CIC Advisor as a change risk. For example, issue, acceptable.
Likelihood: The likelihood of occurrence of the change risk. Choices include: All (default), High, Medium, and Low.
Impact: The potential impact identified from the change risk:
- Red indicates a high risk
- Amber indicates a medium risk
- Green indicates a low risk
- Grey indicates no impact
Sentiment: A color-coded emoji indicates the overall sentiment expressed in the mail as follows:
- Red indicates negative sentiment
- Green indicates positive sentiment
- Grey indicates neutral sentiment
Risk identified: Indicates whether a risk was identified (Yes or No), and how the risk was identified. For example, By CIC.
Your colleagues feedback: The number of colleagues who did and did not identify the issue as a risk.

You can perform any of the following actions:

In the Your feedback:field, indicate whether you perceive the flagged issue as a potential change risk. Select any of the following options: Risk or No Risk. Your feedback will be used to train CIC Advisor to learn and improve the accuracy of it's predictions.
Click View Mail to review the mail in the source application.