5 Onboard/Ashore Denied Handling

There are reasons the passenger or a crew is denied from boarding or leaving for shore, and below are the examples.

  • Travel document not collected when disembarking

  • Account has an Open Balance

  • Passenger or crew is denied to go ashore or onboard due to safety reason, port regulations, and others.

  • A visitor is denied to go onboard.

In the following section, when the disembarking passenger/crew swipes the board card through the MSR, the system will sets of an alert sound and prompt a dialog box. Click Yes to override the onboard status. All the functions listed below are triggered by the Parameters defined in the Administration module. See Parameters section for list of available parameters.

Document Return Handling

At the end of the cruise, disembarking passengers are required to collect their travel documents from the Front Desk before leaving the ship. This alert message is for the Security Officer officer as a reminder to the passengers to collect their travel document before final disembarkation.

Figure 5-1 Document Return Notification Prompt


This figure shows the notification prompt that disembarking passenger must collect their passport before leaving the ship.

Open Balance Handling

Similar to Document Return Handling, the system prompts an alert when a disembarking passenger’s account has an open balance with the balance amount indicated on the dialog box.

Figure 5-2 Open Balance Notification


This figure shows the Open Balance notification when disembarking passenger has an outstanding balance.

Ashore Deny List Handling

This alert is prompt when passenger or crew are listed on the denied list in Management, Deny Ashore List. You can add a reason why they are denied to go ashore in the comment field. Refer to Management User Guide, Ashore Deny List to setup the list.

Figure 5-3 Ashore Denied Notification


This figure shows the notification prompt for an ashore denied passenger with option to override the status.

Additionally, when a Crew is given a disciplinary action, they may be denied to leave for shore based on the period indicated in the disciplinary form in Crew Handling, Effect/Warning tab, Warning form.

Onboarding Denied List

Figure 5-4 Onboard Denied Notification


This figure shows the Onboard Denied notification with reason.

There are occasions when passengers, crew or visitors are denied to go onboard the ship, and this could be due to invalid travel document, the assigned board card has expired, or assigned to shore duty.

These alerts are defined in the passengers/crew account in Management, Edit Guest Information, Deny Reason orDeny Boarding field. Refer to Management User Guide, Guest Handling, Edit Information for further details.

Security Alert Handling

Figure 5-5 Security Alert Notification


This figure shows the Security Alert notification when a minor leave for shore without a guardian.

The Security Alert handling notifies the Security Officer according to the potential security breach defined in Administration, Security Alert Setup, enabling them to act according to the ship’s policy. In the following example, a minor below x age is not permitted to go ashore without a guardian, and the alert is set off when the minor swipe his/her card on the MSR.