Overview: Use the Manage Rejected Deposits page to review and resubmit deposits and credit card credits that were not completely processed through the Process Auto Deposits function.
Needed when? When you use the Process Auto Deposits function to transmit credit card deposit information to a deposit service for settlement, the deposit service normally confirms each deposit and credit. If a transaction is not confirmed because, for example, the deposit service rejected the deposit, the system flags the record in the Invoice Payment Method table.
Uses: You can use the Resubmit Rejected Deposit function to select records you want to resubmit, and change their status so that they are eligible to be processed the next time you run Process Auto Deposits. You can also use this menu option to:
• review or edit the Invoice Payment Method
• confirm the deposit manually
• advance to invoice inquiry and other order inquiry options
• review deposit history
• write off the amount of the deposit
Forced deposits: Deferred or installment deposits that were rejected but flagged for “force deposit” are not available in Resubmit Rejected Deposits, because the system performs all updates as if the deposit service confirmed the deposit. Regular (non-pay plan) deposits are typically forced, although sometimes they are unconfirmed for other reasons. For more information, see the discussion of Force Deposit in the Processing Auto Deposits (SDEP) topic in the Classic View online help.
Note: You cannot use the Resubmit Rejected Deposits function to resubmit transactions that you have set up to use the separate process for foreign currency when Track Invoice Currency (D68) is selected. Process Auto Deposits writes the foreign currency records to a separate table, rather than receiving settlement information interactively from the deposit service.
Suppressing deposits: You can suppress deposit processing for orders you receive through the Generic Order Interface (order API). In this situation, the order is not included when you reprocess deposits. See Suppressing Deposits and Refunds in the Classic View online help for an overview.
Resubmitting rejected deposits through CyberSource: The Supports Auth Resubmission flag in Work with Authorization Services (WASV) controls whether resubmitting rejected deposits is enabled for the authorization service. See Subsequent Authorization Requests to CyberSource in the Classic View online help for information on how rejected deposits are resubmitted to CyberSource.
More information: See Processing Auto Deposits (SDEP) in the Classic View online help for more information on the Process Auto Deposits function, the separate process for foreign currency deposit processing, and an overview of how deferred or installment pay plans differ from regular (non-pay plan) deposits.
How to display: Select Manage Rejected Deposits from a menu.
Required authority: To advance to this page, you need full (not Display) authority to the SRDP menu option. See Setting Up Menu Options (WOPT) and the Work with Menu Option Authority Screen in the Classic View online help for background.
For more information:
• Manage Rejected Deposits Options for step-by-step instructions on the actions you can perform on the Manage Rejected Deposits page.
• Fields on Manage Rejected Deposits for a description of the fields on the Manage Rejected Deposits page.
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