) is displayed. You can hover the cursor over this icon to display the description defined for the vendor response code.Fields on Manage Rejected Deposits
Purpose: The following fields display on the Manage Rejected Deposits page.
• Filters
• Heading
• Write-Off Details and Write-Off Window
For more information: For more information on Manage Rejected Deposits, see:
• Manage Rejected Deposits for an overview of the Manage Rejected Deposits page.
• Manage Rejected Deposits Options for step-by-step instructions on the actions you can perform on the Manage Rejected Deposits page.
• Reject Date From: Optionally, enter the earliest reject date to display rejected deposits that were rejected on this date or later.
• Reject Date To: Optionally, enter the latest reject date to display rejected deposits that were rejected on this date or earlier.
• Order Number: Optionally, enter an order number to display rejected deposits for a specific order. If you enter an order number, entries in any other fields besides the invoice number are ignored.
• Invoice Number: Optionally, enter an invoice number to display rejected deposits for a specific invoice. If you enter an invoice number, entries in other filter fields are ignored.
• Merchant Account: Optionally, select a merchant account to display rejected deposits for a specific merchant. Merchants are defined through the Work with Authorization Services (WASV) menu option in Classic View. The description of the authorization is displayed, followed by the authorization service code in parentheses.
• Payment Plan: Optionally, use this field to display rejected deposits for a type of flexible payment option. Available selections are Deferred, Installment, and Regular, as well as blank to include all. This option is displayed only if the Use Deferred/Installment Billing (F51) system control value is selected. Note that when the system control value is selected, all three options are displayed regardless of whether payment plans of each type have been created in your current company.
• Reject Reason: Optionally, select a reject reason to display rejected deposits that were rejected with a specific vendor response. If you select a Merchant Account for filtering, only reject reasons that have been used for that Merchant Account are available for selection.
If there are rejected deposits that were rejected with a vendor response defined for the authorization service through the Work with Vendor Response screen in Work with Authorization Services (WASV), they are displayed as REQUEST CONTAINS INVALID DATA (123) format, where REQUEST CONTAINS INVALID DATA is the description and 123 is the response code. Otherwise, if the response included a reason that is not defined for the authorization service, just the response code is listed.
Note that all reject reasons used for any rejected deposits in your current company are listed, regardless of whether they were used for the currently displayed rejected deposits. For example, if reject reason 123 was used for a rejected deposit on June 1, and you have filtered the rejected deposits to those displayed on June 2 or later, reject reason 123 is still listed.
• Total Value From: Optionally, enter the minimum value to display rejected deposits whose total current values are for that amount or more. You can enter 0.00 in this field to filter credit deposits from the displayed list.
• Total Value To: Optionally, enter a maximum value to display rejected deposits whose total current values are for that amount or less. You can enter 0.00 to filter the displayed results to include only credit invoices.
Note: Note that your filter selections also restrict the totals and amounts displayed in the Summary Tiles.
Time periods:
• All: Displays current totals for all rejected deposits that match any applied Filters.
• Today: Displays current totals for all rejected deposits for the current date and that match any applied Filters.
• Previous 6 Days: Displays current totals for all rejected deposits for the previous 6 days and that match any applied Filters.
• 7-14 Days: Displays current totals for all rejected deposits that were rejected from 7 to 14 days ago and that match any applied Filters.
• Over 14 Days: Displays current totals for all rejected deposits that were rejected more than 14 days ago and that match any applied Filters.
For each time period:
• Total Value: The total current value of all rejected deposits for the time period indicated. Includes a two-position decimal. If you have applied any Filters, this is the total value for the time period that matches the applied filters.
• Currency: The Currency Code identifying the local currency as defined in the Local Currency Code (A55) system control value. If the Multi Currency by Offer (E03) system control value is selected, the values of the rejected deposits for orders in a different currency are converted into the local currency.
• Invoices: The total number of rejected deposits for the time period. If you have applied any Filters, this is the total value for the time period that matches the applied filters.
The list of rejected deposits is below the summary tiles. Rejected deposits are listed by default in chronological order (oldest to newest), although you can change the sort based on any of the below listed fields.
Multiple records for an invoice: If there are rejected deposits for multiple payment methods for an invoice, each payment method is represented by a separate rejected deposit.
• Reject Date: The date when the deposit was rejected If it was rejected multiple times, this is the latest date.
• Invoice Number, followed by Order Number in parentheses.
• Total Value: The current amount of the unconfirmed deposit for the card, calculated by subtracting the amount of any prepayment plus any write-offs from the total deposit amount. Positive amounts represent deposits, while negative amounts represent card credits.
• Reject Reason: The response code returned by the deposit service. If the code is defined as a vendor response code through Work with Authorization Services (WASV) in Classic View, the info link icon () is displayed. You can hover the cursor over this icon to display the description defined for the vendor response code.
Reject Date Range From: The first reject date to include when resubmitting rejected deposits by date range from the Manage Rejected Deposits page.
Reject Date Range To: The last reject date to include when resubmitting rejected deposits by date range from the Manage Rejected Deposits page.
Reject Reason: The response code returned by the deposit service. Optionally, you can select a specific reject reason to resubmit rejected deposits by date range only when they were rejected with this reason code.
If there are rejected deposits that were rejected with a vendor response defined for the authorization service through the Work with Vendor Response screen in Work with Authorization Services (WASV), they are displayed as REQUEST CONTAINS INVALID DATA (123) format, where REQUEST CONTAINS INVALID DATA is the description and 123 is the response code. Otherwise, if the response included a reason that is not defined for the authorization service, just the response code is listed.
• Invoice Number
• Invoice Number: A link to open the Invoice page in a new tab.
• Invoice Amount: the original Invoice Total, without applying any change resulting from a writeoff, prepayment, or adjustment. The Currency Code is displayed to the right.
• Deposit Adjustment Amount: Used for deferred or installment billing and also to track writeoff amounts. The amount of the deposit that has been changed or is in transition. The system updates the deposit adjustment amount with this information:
• written off deposits
• debit and credit netting amounts
• deposits pending
• Amount Deposited to Date (Deposit to Date): The total amount deposited to date. When a deposit is confirmed, the system updates this field by the deposit amount.
You have an installment payment plan assigned to the order for 3 installments of $30.00 on the 15th of every month.
The first installment updates this field to $30.00.
The second installment updates this field to $60.00.
The third installment updates this field to $90.00.
When a deposit is confirmed, the system updates this field with the amount deposited.
• Payment Plan: The type of pay plan. Can be Installment or Deferred. Displayed only if the invoice has an associated payment plan.
• Rejected Deposit Amount: The current deposit amount that has been rejected by the authorization service. Any writeoff amount or prepayment amount is subtracted from the invoice amount.
• Authorization Request Identification: The transaction ID, or reference number, associated with the authorization transaction for the card payment.
See Fields on Edit Payment for information on the fields at the Edit Payment window. Note that the Amount to Charge field is not displayed when you replace the payment method through Manage Rejected Deposits.
Write-Off Details and Write-Off Window
• Write Off To Date: The total amount of the deposit that has been written off. See View Write-Off Details, or Enter a Full or Partial Writeoff Amount. Display-only.
• Write Off Amount: Use this field at the Write-Off window to enter the amount to write off in the format for your currency. Your entry must be a positive amount and cannot exceed the current rejected deposit amount.
If you enter a write off amount for a credit deposit, your entry decreases the amount of the credit to the customer.
• Payment Method: Use this field at the Prepaid Payment window to specify the payment method to use when applying the prepayment to the deposit. Only cash or check payment types are available for selection.
• Prepaid Amount: The amount to apply against the deposit total. Your entry cannot exceed the current rejected deposit amount.
• Prepaid to Date: The prepayment amount that has been added to date to the deposit through the View Prepaid Payment Details or Apply a Prepayment option. Display-only.
Not displayed when the rejected deposit is for a negative amount.
Installment plan details are displayed only if an installment plan was selected for the order.
• Total Installments: The total number of installments assigned to the invoice payment method.
• Remaining Installments: The number of installments remaining. This number is the same as the number of installments when the invoice payment method record is first created and reduces by one each time an installment is sent for deposit.
• Installment Type: Indicates how the installment dates are determined. Possible types are Fixed Day and Interval.
• Number of Days Between Installments: Indicates the number of days between installments. Displayed only when the Installment Type is set to Interval. The system uses this interval number to determine the next deposit release date if you are basing installment dates on intervals, for example, 3 installments in 30 day intervals. The system determines the installment dates based on the order date. For example, if the order date is 09/01/22, the first installment date would be 09/01/22. The system would determine the next installment date by adding 30 days to the first installment date: 09/01/22 + 30 = 10/01/22.
• Day of Month: Indicates the day of the month when each installment payment is due. Displayed only when the Installment Type is set to Fixed Day.
• Installment Schedule: Lists the scheduled deposits for the installment plan.
• Amount: The amount due for the installment.
• Date: The date when the installment is eligible for deposit.
• Total Installments: The total number of installments assigned to the invoice payment method. Display-only.
• Remaining Installments: The number of installments remaining. This number is the same as the number of installments when the invoice payment method record is first created and reduces by one each time an installment is sent for deposit. Optionally, you can enter a number that is lower than the current remaining number of installments.
• Installment Type: Optionally, you can switch between the setting of Fixed Day and Interval.
• Number of Days Between Installments: Optionally, you can enter the number of days between installments. Your entry can be up to 999 days. Displayed and required only when the Installment Type is set to Interval.
• Day of Month: Optionally, you can enter the day of the month when installment payments are due. If a month is shorter than the specified number of days, the last day of the month is assigned; for example, if your entry is 31, a day of 30 is displayed for September, while other months that include 31 days use a day of 31. Displayed and required only when the Installment Type is set to Fixed Day.
Indicates the Invoice Total for each Charge:
• Prepaid Amount
• Shipping
• Personalization (Personalization (Special Handling) Charge)
• Tax
• GST
• PST
• Order Level Shipping: Total freight charges for the shipment.
• Order Level Shipping Tax: Total tax on freight for the shipment.
• Adjusted Deposit Amount: The total deposit amount, calculated as the invoice amount minus any writeoff amount. Not reduced by a prepayment until after processing deposits. Not reduced for a writeoff.
For each deposit history record, includes the following:
• Deposit Remaining amount
• Payment Method description, followed by the last four digits of the credit card number displays after the payment method description in parenthesis if this is a credit card. For example: VISA (1234). This is the CC Last 4 from the Order Payment Method table.
Select > next to the deposit history record to display the following:
• Transaction Type: A Payment Transaction Type of Deposit - Purchase or Deposit - Return.
• Authorization Transaction Number: The transaction ID, or reference number, associated with the authorization transaction for the card payment.
• Authorization Code: The authorization code sent with this deposit. This code indicates that the amount to charge for this card has been authorized manually or through a card authorization service.
• Action Code: Possible action codes:
• Authorize and Deposit: The deposit requires an authorization before it can be processed. The system sends this code for:
• all payment plan deposits except for the first deposit of an installment plan, when a code of Deposit is sent.
• any regular (non-pay plan) deposit whose authorization has expired.
• Deposit: The deposit does not require authorization and can be processed. The system sends this code for all regular deposits, assuming there is an authorization number in the Invoice Pay Method table and the authorization has not expired. If there is no authorization number, the system sends a code of Authorize and Deposit.
• Return: The deposit is for a credit.
• Merchant Account: The description of the authorization service, followed by the 3-position code in parentheses.
• Deposit Amount: The amount sent to be deposited. The system uses this calculation to determine the amount to deposit:
• For deferred payment plans: prepaid amount - adjustment amount - total amount deposited to date = deposit amount
• For installment payment plans: prepaid amount - adjustment amount - total amount deposited to date / intervals remaining = deposit amount
• For regular invoices: rejected deposit amount - writeoff amount = deposit amount
• Billing Method: Indicates whether this deposit is related to a deferred or installment payment plan. Valid values:
• Regular = This is a regular deposit; no payment plans are associated with this deposit.
• Deferred = This is a deferred billing deposit.
• Installment = This is an installment billing deposit.
• Expiration Date: The date the card is no longer active. The expiration date may be zero, depending on the configuration of the pay type. For example, a stored value card credit card type typically does not require an expiration date.
• Response Code (Authorization Response): A code assigned by the authorization service that identifies whether the card deposit was authorized and approved or declined, and the reason for the authorization decline. Set to (undefined) if the response code is not defined for the authorization service in Work with Authorization Services (WASV).
The following fields are displayed only when you select Resubmit from the Invoice Details panel.
• Payment Expiration Date. If the expiration date has passed, you can use the Edit Expiration Date option to update it before you can resubmit. See Edit the Expiration Date for a Payment Method.
• Release Date: The Deposit Release Date.
The following fields are displayed at the bottom of the Invoice Details page.
• Remaining Amount Due: The amount still due on the rejected deposit.
• Release Date: The date when the deposit is eligible for processing. Deferred or installment pay plans typically have a deposit release date (or dates) later than the invoice date. Regular (non-pay plan) invoices have a deposit release date that is the same as the invoice date.
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