SRDPOptions

When to use: You might use this option for a group of deposits that failed because of a communication error on a particular date or within range of dates. Each resubmitted deposit is eligible for selection the next time you process deposits.

From the initial Manage Rejected Deposits page: Select Resubmit by Date Range from the top of the page to open the Resubmit by Date Range Window.

Completing the window: At the window, complete the Reject Date Range From and Reject Date Range To fields to indicate the range of dates to resubmit. Optionally, you can then select a specific Reject Reason, or leave this field unselected to submit all rejected deposits for the date range regardless of reason for rejection.

Updates at confirmation: Each resubmitted deposit is eligible to be processed the next time you submit deposits, and:

• The deposit is removed from the Manage Rejected Deposits page, and the invoice cannot be resubmitted for the deposit.

• You can see an entry under Payment Method Details for the payment method on the order from the Order Summary page:

• Under Transactions: The status is Resubmitted, and the Amount, Sent Date, and Authorization Number are the same as the original Authorization record.

• Under Activity: The Date is the current date, and the Note displayed is Resubmit deposit D $12.34, where 12.34 is the amount resubmitted.

Note: The deposit will fail again if the expiration date for the credit card has passed.

Refresh the Displayed Data

Select Refresh at the upper right of the initial Manage Rejected Deposits page to refresh the displayed rejected deposits and all totals. When you select this option, it deselects any currently selected deposits.

Filter the Displayed Rejected Deposits

Use the Filters to restrict the displayed rejected deposits and to recalculate the amounts displayed in the summary tiles. See Filters and Summary Tiles for more information.

Confirm One or More Deposits Manually

When to use: You might use this option when you did not receive a confirmation through Process Deposits, but the deposit service indicates that the deposit was confirmed.

From the initial Manage Rejected Deposits page: Select one or more rejected deposits from the Rejected Deposits list and select Confirm Manually from the Actions drop-down menu for the displayed deposit.

From the Invoice Details page: Select Confirm Manually from the Actions drop-down menu.

Updates at confirmation: Processes all the same updates for the deposit as when it is processed automatically through the Process Auto Deposits option (SDEP) in Modern View, including:

• The Deposit created date for the Invoice Pay Method is set to the current date.

• The deposit is removed from the Manage Rejected Deposits page, and the invoice cannot be resubmitted for the deposit.

• You can see an entry under Payment Method Details for the payment method on the order from the Order Summary page:

• Under Transactions: The status is Manual Confirm.

• Under Activity: The Note displayed is Manual confirm deposit D $12.34, where 12.34 is the amount written off.

Resubmit One or More Deposits

When to use: You might use this option for deposits that failed initially because of a communication error. Each resubmitted deposit is eligible for selection the next time you process deposits.

From the initial Manage Rejected Deposits page: Select one or more rejected deposits from the Rejected Deposits list and select Resubmit from the Actions drop-down menu. Select OK at the Confirm Resubmit window to resubmit each selected deposit.

From the Invoice Details panel: Select Resubmit from the Actions drop-down menu for the displayed deposit. The Confirm Resubmit Window displays the Payment Expiration Date and the Release Date:

• If the Payment Expiration Date has passed, you can use the Edit Expiration Date option next to Credit Card Details to update it before you can resubmit. See Edit the Expiration Date for a Payment Method for more information.

• If the Release Date (the Deposit Release Date) has passed, you need to select the current date or a later date. Note that you do not need to change the release date when you resubmit one or more deposits from the initial Manage Rejected Deposits page.

Select OK to resubmit.

Updates at confirmation: Each resubmitted deposit is eligible to be processed the next time you submit deposits, and:

• The deposit is removed from the Manage Rejected Deposits page, and the invoice cannot be resubmitted for the deposit.

• You can see an entry under Payment Method Details for the payment method on the order from the Order Summary page:

• Under Transactions: The status is Resubmitted, and the Amount, Sent Date, and Authorization Number are the same as the original Authorization record.

• Under Activity: The Date is the current date, and the Note displayed is Resubmit deposit D $12.34, where 12.34 is the amount resubmitted.

Write Off the Full Amount of One or More Deposits

When to use: You might use this option when you do not expect to be able to process a deposit.

From the initial Manage Rejected Deposits page: Select one or more rejected deposits from the Rejected Deposits list and select Write-Off Full Amount from the Actions drop-down menu.

From the Invoice Details page: Select Write-Off Full Amount from the Actions drop-down menu for the displayed deposit.

Writeoff updates:

• The Deposit created date, displayed at the Payment Method Details panel from the Invoice page for the Invoice Pay Method, is set to 888888.

• The deposit is removed from the Manage Rejected Deposits page, and the invoice cannot be resubmitted for the deposit.

• There is an entry for the writeoff at the Payment Method Details for the payment method on the order from the Order Summary page:

• Under Transactions: The status is Written Off. Note that the date is the original Sent Date, and not the date when the writeoff occurred.

• Under Activity: The Note displayed is Writeoff deposit D $12.34, where 12.34 is the amount written off.

View Invoice Details

Select Invoice Details for a rejected deposit from the Rejected Deposits list to open the Invoice Details panel. Invoice Detail options are described below.

Select Cancel or click the X on the upper right when you are done to return to the initial Manage Rejected Deposits page. Note that selecting Cancel does not undo any updates you have made through options at the Invoice Details panel.

Replace the Payment Method for a Deposit

Use this option to update the payment method for the invoice and automatically submit the deposit so that it is eligible for processing the next time you process deposits. At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the Credit Card Details.

Select Replace Payment Method to open the initial Edit Payment window. At this window, the current Payment Method may default, but you can change it to another payment method associated with the same authorization service. No additional fields are displayed at this point.

When you select OK to confirm the Payment Method and if there are no errors, such as a restricted payment method or an invalid card number, the full Edit Payment window opens. Use this window to complete entry of the payment method.

For more information: See the Edit Payment window for more information on fields and validation of this window. Note that the Amount to Charge field is not displayed when you replace the payment method through Manage Rejected Deposits.

When you select OK:

• The card number is updated.

• A Snackbar Notification indicates that the deposit has been resubmitted, and provides a link to the Invoice page for the Invoice Pay Method.

• The deposit is resubmitted, and is eligible for processing the next time you process deposits.

Changing the credit card number creates four Activity records under the Activity Table in the Payment Method Details panel, for example:

• An Activity of Credit Card Number Changed (A) with a Note of CC# has been changed.

• An Activity of Maintenance (M) with a Note of CC Exp Dt: 1022 to 1224

• An Activity of Maintenance (M) with a Note of CID Number: 0000 to 1234

• An Activity of Deposit (D) with a Note of Resubmit deposit D 12.81

Order transaction history messages are also written, as they are whenever the payment method on an order is changed.

The invoice number displayed for the first three Activity records is 0, while the invoice number for the deposit is a link to the link to the Invoice page for the Invoice Pay Method.

Note: You cannot replace the payment method if the order is currently locked for editing. Orders can be unlocked through the Unlock Order page.

Edit the Expiration Date for a Payment Method

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the Credit Card Details.

Select Edit Expiration Date to open the Edit Expiration Date window. Enter the new Expiration Date in MM/YY format. Your entry must be the current month or later.

The Expiration Date displayed under Credit Card Details reflects the date that you just entered.

Changing the Expiration Date creates two Activity records under the Activity Table in the Payment Method Details panel, for example:

• An Activity of Credit Card Number Changed (A) with a Note of CC# has been changed.

• An Activity of Maintenance (M) with a Note of CC Exp Dt: 1022 to 1224

The invoice number displayed for these Activity records is 0.

Order transaction history messages are also written, as they are whenever the payment method on an order is changed.

Note: You cannot edit the expiration date if the order is currently locked for editing. Orders can be unlocked through the Unlock Order page.

View Write-Off Details, or Enter a Full or Partial Writeoff Amount

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the Write-Off Details. If there has already been an amount written off and the deposit has again failed during deposit processing, the previous writeoff amount is displayed.

Write off full or partial amount: Select Edit to open the Write-Off window. The current Write-Off to Date is displayed. Enter the Write Off Amount in the format for your currency.

Your entry must be a positive amount and cannot exceed the deposit total. If you enter a write off amount for a credit deposit, your entry cannot exceed the amount of the credit, and decreases the amount of the credit to the customer.

Writeoff update: Regardless of whether the writeoff amount you enter is the same as the rejected deposit total or a lesser amount, the following updates take place when you enter a writeoff amount:

• You return to the Manage Rejected Deposit page, where the deposit has been removed. If the full amount is not written off, the deposit is eligible for processing the next time you process deposits.

• A Snackbar Notification opens, displaying a link to view the invoice. Select the link to advance to the Invoice page for the Invoice Pay Method.

• The Deposit created date, displayed at the Payment Method Details panel from the Invoice page for the Invoice Pay Method, is set to 888888.

• The Adjusted Deposit Amount displayed at the Payment Method Details panel for the invoice is the amount of the writeoff.

• There is an entry for the writeoff at the Payment Method Details for the payment method on the order:

• Under Transactions: The status is Written Off. Note that the date is the original Sent Date, and not the date when the writeoff occurred. Also, note that the Amount displayed is the original amount of the invoice, not the amount remaining on the deposit after the writeoff.

• Under Activity: The Note displayed is Writeoff deposit D $12.34, where 12.34 is the amount written off.

Updates for a partial writeoff after processing deposits:

• The Deposit Adjustment Amount and the Write-Off to Date displayed with the summary data at the Invoice Details panel are increased by the writeoff amount, and the Rejected Deposit Amount displayed with the summary data is increased by the writeoff amount.

• A Transaction record displayed at the Payment Method Details panel for the order payment method indicates an unconfirmed amount reduced by the amount of the writeoff.

• A new Activity record displayed at the Payment Method Details panel for the order payment method indicates an unconfirmed amount that is reduced by the amount of the writeoff.

View Prepaid Payment Details or Apply a Prepayment

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the Prepaid Payment Details. Not displayed for a rejected credit deposit.

Apply a prepayment: Select Edit to the right of the Prepaid Payment Details title to open the Prepaid Payment window. At this window, you have the option to change the Payment method to a different cash or check payment type. Then enter a Prepaid amount in order to apply a prepayment to the deposit and reduce the Rejected Deposit Amount. Your entry must be a positive amount.

Updates after applying a prepayment:

• If the prepayment is equal to the current rejected deposit amount, you return to the Manage Rejected Deposit page, where the deposit has been removed. In this case, a Snackbar Notification opens, displaying a link to view the invoice. Select the link to advance to the Invoice page for the Invoice Pay Method.

• If the prepayment is less than the current rejected deposit amount, you remain at the Invoice Details panel in Manage Rejected Deposits. The Remaining Amount Due displayed at the bottom of the panel is updated to remove the entered prepayment amount.

• The Prepaid to Date amount is increased by the Prepaid amount entered at the Prepaid Payment window.

• The Deposit Remaining amount displayed for the Invoice Payment Method at the Invoice page is the prepayment amount as a negative amount. For example, if the prepayment amount is 5.00, the Deposit Remaining amount displayed is -5.00.

• The Prepaid Amount displayed at the Payment Method Details panel for the invoice is increased by the Prepaid amount entered at the Prepaid Payment window.

• Two new Maintenance activities are displayed at the Payment Method Details panel for the order payment method:

• One indicates Cash/Check prepaid amount 1.23 where 1.23 is the amount of the prepayment.

• Another indicates Prepaid Pay Method: 0 to 1 where 0 is the code identifying the previous prepayment method and 1 is the selected prepayment method. The previous code is 0 if this is the first prepayment applied to the deposit.

Updates after processing deposits if a partial prepayment was applied:

• If the deposit is rejected again, Total Value of the rejected deposit is reduced by the prepayment amount.

• The Adjusted Deposit Amount displayed at the Payment Method Details panel for the invoice is decreased by the Prepaid amount entered at the Prepaid Payment window.

• A Transaction record displayed at the Payment Method Details panel for the order payment method indicates an amount reduced by the amount of the writeoff.

• If the deposit is rejected again, a new Activity record displayed at the Payment Method Details panel for the order payment method indicates an unconfirmed amount that is reduced by the amount of the prepayment.

View or Edit Installment Plan Details

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the Installment Plan Details.

Installment Plan Details are displayed only if an installment plan was selected for the order. See Installment Plan Details for field descriptions.

Select Edit to the right of the Installment Plan Details title to open the Installment Plan window. At this window. you can change the Remaining Installments, Installment Type, or Number of Days Between Installments. See the Installment Plan Window for field descriptions.

View Payment Method Details

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down below the Credit Card Details and Write-Off Details. See Payment Method Details for more information.

View Deposit History

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down below the Credit Card Details, Write-Off Details, and Payment Method Details. See Deposit History for more information.

View Remaining Amount Due and the Release Date

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the end of the page. See Summary Totals for more information.

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