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Analytics > Dashboards > Prebuilt Dashboards - Service Dashboard

Prebuilt Dashboards - Service Dashboard

The Service dashboard contains information about your service levels and customer loyalty. You can filter these analyses based on:

• Fiscal Quarter
• Fiscal Year
• Status

After adjusting any of the filter values, click Apply to apply the new filter selections to the analyses.

To display the Service dashboard in the Analytics tab, pull down the Dashboards menu and choose Service.

NOTE: In the prebuilt dashboard, the field labeled Data was refreshed as of shows the value of the USER_LAST_REFRESH_DT session variable. This variable holds the timestamp, in the user’s timezone, of the start of the most recent refresh of the historical data. In earlier releases of the Analytics functionality, the prebuilt analyses showed the value of the LAST_REFRESH_DT variable.