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Getting Started > About Enabling and Disabling Customized Code and the Customized Code Indicator

About Enabling and Disabling Customized Code and the Customized Code Indicator

Your company can add customized code to the pages in Oracle CRM On Demand. For example, your administrator can create Web applets that contain customized code, and embed these applets in Homepages, in Detail pages, and in the Action bar. Your administrator can also add custom HTML head additions to customize pages in Oracle CRM On Demand, for example, to add a custom button to a record Detail page.

If you experience a technical issue while working in Oracle CRM On Demand, then you might want to disable all customized code to help you to troubleshoot the issue. If the issue no longer occurs when the customized code is disabled, then it is likely that the customized code is the cause of the issue. Also, if you contact Oracle for assistance, then you might be asked to disable all customized code to help troubleshoot the issue.

The Customized Code Enablement field in your personal profile allows you to disable all of the customized code in the pages that you access in Oracle CRM On Demand, and also to enable the customized code indicator. When the customized code indicator is enabled, one of the following messages appears at the bottom of each page that you access in Oracle CRM On Demand:

• Customized code active. Customized code is detected and is active in the current page.
• Customized code not detected. No customized code is detected in the current page.
• Customized code disabled. Customized code is detected for the current page, but the customized code is disabled.

The following options are available in the Customized Code Enablement field in your user profile:

• Enabled. This is the default setting in the standard application. When this option is selected, all of the customized code that is available in the pages in Oracle CRM On Demand is enabled, but the customized code indicator is not enabled.
• Enabled with indicator. When this option is selected, all of the customized code that is available in the pages in Oracle CRM On Demand is enabled. In addition, the customized code indicator is enabled.
• Disabled with indicator. When this option is selected, all of the customized code that is available in the pages in Oracle CRM On Demand is disabled. In addition, the customized code indicator is enabled.

  NOTE: If the Disabled with indicator option is selected, then any reports and dashboards that are embedded in custom Web applets do not run for you.

NOTE: Changing the value in the Customized Code Enablement field in your user profile does not affect the behavior of the customized code or the customized code indicator for any other user. If the Customized Code Enablement field is not present on your Personal Profile page, then contact your administrator. Your administrator can either add the field to the page for you, or can update the field in your user profile. For more information about updating fields in your personal profile, see Updating Your Personal Details.

When customized code is active in a page, the customized code is visible in the source code for the page, with comments to mark the start and end of the customized code. When the customized code is disabled, the customized code is not included in the source code for the page. Instead, the source code includes a comment to indicate that the customized code is disabled.

NOTE: After you finish troubleshooting an issue, you can enable the customized code again by changing the value in the Customized Code Enablement field in your personal profile to Enabled, or Enabled with Indicator.