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Getting Started > Retrieving Your User Sign-In ID or Resetting Your Password

Retrieving Your User Sign-In ID or Resetting Your Password

If you forget your user sign-in ID, you can submit a request from the Oracle CRM On Demand sign-in page to have the information sent to you in email. If you forget your password, you can submit a request to reset your password, also from the Oracle CRM On Demand sign-in page, provided that your user role has the Reset Personal Password privilege.

If you forget both your user sign-in ID and password, you can retrieve your user sign-in ID and then use that information, together with the security questions that you set up in Oracle CRM On Demand, to reset your password.

When retrieving your user sign-in ID or resetting your password, note the following points:

• To retrieve your user sign-in ID, you must know the primary email address that is stored on your user record in Oracle CRM On Demand. If you have problems retrieving your user sign-in ID, contact your company administrator to verify the primary email address.
• To reset your password, you must know your user sign-in ID. Therefore, if you forget both your password and your user sign-in ID, retrieve your user sign-in ID first, and then use that information to reset your password.
• To reset your password, you must know the answers to the security questions that you set up in Oracle CRM On Demand.
• Each time your user sign-in ID is sent to you, an entry is created in the audit trail on your user record.
• Each time you reset your password, an entry is created in the audit trail on your user record.

To retrieve your user sign-in ID

1. On the Oracle CRM On Demand sign-in page, click the Can't Access Your Account? link.
2. On the Select an Option page, click the I Forgot My User Sign In ID link.
3. Enter the primary email address that is stored on your user record in Oracle CRM On Demand, and then click Go.

   Depending on the email address you enter, the following happens:

   • If the email address you enter is syntactically correct, a confirmation message appears, otherwise, an error message appears.
   • If the email address you enter is the correct primary address on your user record, an email containing your user sign-in ID is sent to the email address.
   • If the email address you enter is syntactically correct, but is not the correct primary address on your user account, no email is sent to you. In that case, contact your company administrator to verify the correct primary email address.

     NOTE: If you have more than one account in Oracle CRM On Demand, the active user sign-in ID for each account is included in the email, unless the account is configured for Single Sign-On only. If you do not know whether your account is configured for Single Sign-On only, contact your company administrator to find out.

     When you receive the email containing your user sign-in ID, if you know your password, you can return to the sign-in page and sign in to Oracle CRM On Demand as usual.

NOTE: You can submit up to three requests to have your user sign-in ID sent to you in any 24 hour period.

If you forget your password, you can reset it as described in the following procedure.

To reset your password

1. On the Oracle CRM On Demand sign-in page, click the Can't Access Your Account? link.
2. On the Select an Option page, click the I Forgot My Password link.
3. On the Forgot Your Password page, enter your user sign-in ID, and then click Go.

   If you enter the correct user sign-in ID, a confirmation message appears and you receive an email containing a temporary link to Oracle CRM On Demand.

4. To access Oracle CRM On Demand, click the temporary link in the email.

   NOTE: Your company administrator determines how long the temporary link remains valid, as well as the number of times you can attempt to sign in using the temporary link.

5. On the Reset Password page, enter the answers to your security questions and click Submit.
6. On the Password Update page, in the New Password field, enter a new password, then enter the same new password again in the Verify New Password field.
7. Click Save to save your new password.

NOTE: Your company administrator determines how many times you can reset your password in a given period of time.