PickUpOrderDetail

Pick Up Order Detail Screen

Purpose: Use this screen to:

• review a pickup order with one or more items that haven’t yet been picked up

• verify that individual items or all items are picked up by the customer

• select additional options, such as reprinting the packing list, sending a reminder email, or canceling an item or the order

Which items listed? Only items on the order whose next action is Pick Up are listed on this screen. To see all open items on the order, regardless of next action, click View Order Detail in the upper right to advance to the View Order Detail Screen.

How to display this screen: Select Pick Up Items at the View Pickup Ready Orders Screen.

Note: This screen is available only if your store location supports pickup orders.

About this screen:

• Options

• Fields

• Background

• Troubleshooting

Options	Fields
Pick Up: • one item: • Click Pick Up in the Next Action column for the item (even if other items are selected, only the current item is picked up); or, • Select the item and click the Pick Up button at the bottom of the screen • more than one item: Select each item and click the Pick Up button at the bottom of the screen. You can also use the Select All or Deselect All buttons at the bottom of the screen. Grouped items: If items are grouped, they can’t be picked up separately. See Why are some items on an order grouped together? for background. Other options: Select one or more items and click the button at the bottom of the screen to: • Reprint Pack Doc • Reject • Cancel The Resend Email option is available at the bottom of the screen. It isn’t necessary to select any items. You can click View Order Detail in the upper right to advance to the View Order Detail Screen.	Header information: • Order # • Date • Ready for Pickup • Origin • Age Customer information: • Name • Address • Phone • Email Shipping Address information: The pickup icon () is displayed. Item Information: • Item # • Item Description • Price • Order Qty • Available Qty • Next Action: Pick Up Top of screen: • Current store location • User ID • Password • Click View Order Detail in the upper right to advance to the View Order Detail Screen • Order type: PICKUP ORDER Bottom of screen: • Items Selected
Troubleshooting	Background
Why is the Ready for Pickup age longer than the amount of time since the customer received the pickup notification email? How do I reject an order or item?	Order Pickup

Options

Fields

Pick Up:

• one item:

• Click Pick Up in the Next Action column for the item (even if other items are selected, only the current item is picked up); or,

• Select the item and click the Pick Up button at the bottom of the screen

• more than one item: Select each item and click the Pick Up button at the bottom of the screen. You can also use the Select All or Deselect All buttons at the bottom of the screen.

Grouped items: If items are grouped, they can’t be picked up separately. See Why are some items on an order grouped together? for background.

Other options: Select one or more items and click the button at the bottom of the screen to:

• Reprint Pack Doc

• Reject

• Cancel

The Resend Email option is available at the bottom of the screen. It isn’t necessary to select any items.

You can click View Order Detail in the upper right to advance to the View Order Detail Screen.

Header information:

• Order #

• Date

• Ready for Pickup

• Origin