Options

Fields

Next Actions for an item, multiple items, or the entire order may include:

•         Accept & Print if you haven’t begun processing

•         Pick if you have accepted and printed the order, but need to confirm picking

Note:  The Pick option is available only if your system administrator has not configured Store Connect to use the scanning pick verification method.

•         Pick Up if the customer is picking up a pickup order

•         Ship if you are confirming shipment of a delivery order

To select the next action for:

•         one item: 

•         Click the option in the Next Action column for the item (even if other items are selected, the action applies to the current item only); or,

•         Select the item and click the button at the bottom of the screen

•         more than one item: Select each item and click the button at the bottom of the screen. You can also use the Select All or Deselect All buttons at the bottom of the screen.

Under Review? If the order is UNDER REVIEW, you can’t Pick Up or Ship the order or any items on the order.

Grouped items: See Why are some items on an order grouped together? for background.

Other possible actions: Select at least one item and click an option from the bottom of the screen:

•         Reprint Pick List: available if the next action is Pick

•         Reprint Pack Doc:available if the next action is Pick, the packing slip was generated at Accept & Print, and won’t generate automatically when picking; also available if the next action is Pick Up or Ship

•         Reject: available regardless of next action

•         Cancel: available for an item on a pickup order if the next action is Pick Up

•         Resend Email: available for a pickup order if the next action is Pick Up and the order isn’t UNDER REVIEW

Header information:

•         Order #

•         Date

•         Merchandise

•         Origin

•         Age

•         Tax

•         UNDER REVIEW

Customer information:

•         Name

•         Address

•         Phone

•         Email

Shipping Address information (Delivery orders only):

•         Name

•         Address

•         Phone

•         Carrier

Note:  For a pickup order, the pickup icon () is displayed instead of a shipping address.

Item Information:

•         Item #

•         Item Description

•         Price

•         Order Qty

•         Available Qty

•         Next Action

Top of screen:

•         Current store location

•         User ID

•         Password

•         Order type: either DELIVERY ORDER or PICKUP ORDER

Bottom of screen:

•         Items Selected

More Information

Background

•         How do I cancel an order or item?

•         How do I send a pickup ready reminder email?

•         Why can’t I reprint the pick list or the pack slip?

•         How can a new order be late?

•         Why can’t I ship a delivery order when the Next Action is Ship?

•         Why can’t I let the customer pick up a pickup order when the Next Action is Pick Up?

•         Why are some items on an order grouped together?

•         How can the date for an order be in the future?

Store Connect Overview