Options

Fields

Accept & Print:

•         one order: Click the Accept & Print option in the Next Action column, or select the order and click the Accept & Print option at the bottom of the screen

•         more than one order: Select each order to accept or click Select All, and click the Accept & Print option at the bottom of the screen

Pick an order: Click the Pick option in the Next Action column

Note:  

•         You can also pick individual items on the order by clicking View for an order to advance to the View Order Detail Screen, and selecting the line(s) to pick.

•         Selecting the Pick option opens the Pick Order Window unless your system administrator has set the pick verification method to:

•         Item: you advance to the Pick Order Detail - Item Screen

•         Scan: you advance to the Scan Items To Pick Screen

See Verifying Orders as Picked for an overview.

Pick Up an order: Click the Pick Up option in the Next Action column

Reject:

•         one order: Click the Reject option in the Next Action column, or select the order and click the Reject option at the bottom of the screen

•         more than one order: Select each order to reject or click Select All, and click the Reject option at the bottom of the screen

Reprint Pick List: Select each order to include on the pick list or click Select All, and click the Reprint Pick List option at the bottom of the screen

Reprint Pack Doc: Select each order to reprint the packing slip, or click Select All, and click the Reprint Pack Doc option at the bottom of the screen

Searching:

•         Order Type (if your location fulfills both order types)

•         Shipping Method (if your location fulfills delivery orders)

•         Next Action

•         Order Number

•         First Name

•         Last Name

Note:  You can’t search based on company name.

•         Phone Number

•         Date (can include a “from” and “to” date)

Results:

•         Orders Found

•         Order Number

•         Customer

•         Date

•         Order Type

•         Shipping Method

•         Next Action: See Actions for a complete list.

Top of screen:

•         Current store location

•         User ID

•         Password

Bottom of screen:

•         Orders Selected

Search for orders: See the search fields to the right

Ship an order: Click the Ship option in the Next Action column. See Shipping Delivery Orders for an overview.

View order detail: Click View for an order to advance to the View Order Detail Screen

Under Review? If the order is UNDER REVIEW, you can’t Pick Up or Ship the order.

Navigation:

•         Return to Home Screen: click Home (top left)

•         Advance to View New Orders Screen: click View New Orders (top right)

Sort displayed orders: Click a column heading displaying order data (such as Order Number) to sort the displayed orders by the information in that column.

More Information

Background

•         How do I cancel an order or item?

•         How do I send a pickup ready reminder email?

•         Why can’t I reprint the pick list or the pack slip?

•         How can a new order be late?

•         Why is the same order listed twice?

•         Why can’t I ship a delivery order when the Next Action is Ship?

•         Why can’t I let the customer pick up a pickup order when the Next Action is Pick Up?

Store Connect Overview