Inbox
The Inbox is:
- An internal email feature that allows shell team members to communicate with each other and maintain a record of the communications. For shells with View-Only status, Mailbox is available for viewing, but you cannot send, edit, or delete messages.
- The repository that collects external emails related to the shell. These emails can come from shell users or from external users who do not use Unifier. From the Mailbox, users can forward the emails to appropriate members, flag them for review, and reply to them. In addition, these external emails can be linked to business process records.
- A cross-shell listing of your Inbox can also be accessed in the Mailbox grouping node of your shell. For more information, see Accessing Mailbox Messages Across Shells (Home Workspace).
- A cross-project listing of your Inbox can also be accessed in the Mailbox grouping node of your project. The Mailbox grouping node displays all the internal and external emails in a project.
Replies from external users can be tracked and monitored from within your Project Mailbox. For more information, see Working with Mailbox (Projects).
When you receive an email, your email will appear in the Inbox log.
To view all your email messages (Mailbox) across shells:
- Go to the Home workspace.
- In the left Navigator, click Inbox. All messages sent between shell team members (messages residing in all shell Mailbox Inbox and Sent folders) are listed.
- To open a listed message, select it from the list, click the gear menu ( ), and click Open.
When an email is selected from the Inbox log, the contents of the email are displayed on the right along with the possible actions.
You can use the gear menu ( ) to perform the following actions: Open, Flag (All available options are displayed), Clear Flag, Print, and Delete for each record.
The following toolbar options are displayed on the Inbox log:
Toolbar Option | Description |
---|---|
Actions | This option enables you to take the following actions:
|
View | To customize the view according to the following criteria:
This submenu also contains all views that you have created. |
Edit View | To edit the view (columns) of the Inbox log. |
Search | To open the Search window and enter search parameters. You can search for items that are not currently displayed in the log. |
Find on Page | To find items on the displayed page. When you click this option, the system inserts a row that lets you enter filter parameters.
|
Refresh ( ) | To refresh the log screen. |
Expand All Groups OR Collapse All Groups | When you expand a group from the log and select an item:
|
See Also
Last Published Friday, June 21, 2024