Processing Credit Cards in PeopleSoft Billing

The next two diagrams illustrate the PeopleSoft Billing credit card process flow:

Authorizing and Billing Credit Cards in PeopleSoft Billing

Processing Failed Credit Card Authorizations in PeopleSoft Billing

Credit card payments may also be authorized and billed within the PeopleSoft eBill Payment application. Typically, when an invoice is submitted for credit card payment in eBill Payment for the current date, the invoice is authorized and billed. However, when the payment is scheduled for a future date, an authorization is received from the credit card provider, but the credit card is not billed until the scheduled payment date.

When you enter a contact on a bill with a payment method of credit card on the Header Info 1 page, the system reads the customer's default payment method based on the bill-to customer ID. If the default payment method is credit card, the system marks this bill for credit card processing. If you do not want this bill charged to a credit card, change the payment method to a value other than credit card.

Use the Credit Card Information page (BI_HDR_CRCARD) to enter or modify customer credit card information.

Navigation:

Click the View Credit Card Information button on the Standard Billing - Header - Info 1 page.

When submitting credit card charges for third-party authorization and processing:

• Run the Pre-Process and Finalization process (BIIVC000).

  The Pay Method field on the Standard Billing - Header - Info 1 page flags the invoice for credit card processing by the Bill Finalization process. This process changes the invoice status of credit card bills to FNL (final) and populates the INTFC_CRCARD table.

• Run the Billing Credit Card Processing (BICRC000) (go to Billing > Generate Invoices > Process Credit Cards > Request Credit Card Processing).

  This process:

  • Picks up credit card bills with an authorization status of:

    Unproc/Retry (unprocessed/retry) in INTFC_CRCARD and sends them to a third-party credit card authorization and payment application for credit card authorization or billing, as needed.

    Manual Authorization and Change to Terms. For transactions at this status, the process will remove the pending transaction from INTFC_CRCARD, update BI_HDR_CRCARD, and insert a record into the credit card history table. For manual authorizations, BICRC000 inserts a record into the CRCARD_PAYMENT table.

  • Writes a record to the Credit Card Transaction History table (CRCARD_HST) for each transaction it passes to a third-party credit card authorization and payment application.

  • Checks the history table for an existing valid credit card authorization for the invoice. If the credit card authorization has expired or does not exist, the program authorizes and bills the credit card at the same time. If authorization reversals are enabled and the program finds an existing authorization that cannot be used, it will issue an authorization reversal to clear the authorization of the card. It will then issue a new authorization and bill for the transaction.

  • Updates records in INTFC_CRCARD for credit card payments that are denied for any reason.

  • If authorization is successful, the process:

    Updates BI_HDR_CRCARD with the relevant information.

    Removes the record from INTFC_CRCARD.

    Inserts records into the CRCARD_PAYMENT table.

    Changes the invoice status from FNL to IVC in the BI_HDR table.

• Resume the PeopleSoft Billing business process flow of printing, currency conversion, pre-load, load to Receivables, and load to General Ledger for the invoice.

Pending credit card transactions are created by the Pre-Process and Finalization process (BIIVC000) when you finalize credit card bills. The system sets the bill status of these transactions to FNL (final).

Use the Review Pending Transactions page (BI_INTFC_CRCARD1) to review the status of pending or failed credit card transactions.

Navigation:

Billing > Generate Invoices > Process Credit Cards > Review CC Pending Transactions

You can change the processing parameters for pending transactions by changing the Actions field in the grid of the Review Pending Transactions page. You can opt to change the action one transaction at a time, or in a mass update of selected rows in the grid. Use the Change Action To field to select a new status to assign to selected row and then click the Apply button to have the new status reflected in the grid.

Use the Edit button to bring up the Edit Credit Card page to update the credit card information.

Change the Action status as appropriate depending on the processing needed for a transaction. The Action status can be changed as described below:

Use the Review Transaction History page (BI_CRCARD_HST ) to review the credit card transaction information available for an invoice.

The system will display each transmission to the third-party credit card processor for an invoice on this page.

Navigation:

Billing > Generate Invoices > Process Credit Cards > Review Transaction History

The fields are read-only.

If you obtained a manual authorization, the approval code you entered on the Review Pending Cred Card Trans - Credit Card Address page appears.