Using CRM EIPs

You use individual EIPs to integrate SCM applications with CRM applications.

You can use the following EIPs to integrate with PeopleSoft CRM:

EIP	Technical Name	Functional Definition	SCM Application	CRM Application	Reference
Advanced Shipping Notice	ADVANCED_SHIPPING_NOTICE	Inventory sends PeopleSoft CRM notification that sales orders have been shipped.	Inventory	FieldService, Order Capture	See Advanced Shipping Notice EIP.
Bill Source	BILL_SOURCE_FULLSYNC BILL_SOURCE_SYNC	Syncs bill source information with PeopleSoft CRM.	Billing		See Understanding PeopleSoft CRM to Billing Integration.
Bill Type	BILL_TYPE_FULLSYNC BILL_TYPE_SYNC	Syncs bill type information with PeopleSoft CRM	Billing		See Understanding PeopleSoft CRM to Billing Integration.
Contact	CONTACT_SYNC_EFF, CONTACT_FULLSYNC_EFF	Syncs contact information with PeopleSoft CRM.	SCM	CRM Common	See Understanding Contact Information.
CRM 360 Degree View	BI_EIP360_REQ BI_EIP360_RSP	CRM requests billing information (bills) from PeopleSoft Billing to display in the 360-Degree View. PeopleSoft Billing responds with the billing information requested from the PeopleSoft CRM 360-Degree View	Billing	CRM Common	See Understanding PeopleSoft CRM to Billing Integration.
Customer	CUSTOMER_FULLSYNC, CUSTOMER_SYNC	Syncs customer information with PeopleSoft CRM.	SCM	CRM Common	See Understanding Enterprise Integration Points.
Customer Group	CUSTOMER_GROUP_FULLSYNC, CUSTOMER_GROUP_SYNC	Syncs customer group information with PeopleSoft CRM.	SCM	CRM Common	See Understanding Enterprise Integration Points.
InterUnit Receipt	INTERUNIT_RECEIPT	Updates the status of interunit receipts to indicate whether the quantity on the receipt has been received.	Inventory	FieldService	See Staging Interunit Transfers Using an Electronic Data Collection System.
Inventory Adjustment	INVENTORY_ADJUSTMENT	Loads inventory adjustments.	Inventory	FieldService	See Making Adjustments Using the Inventory Adjustment EIP.
Inventory Item Balance	IN_ITEM_BALANCES	Queries inventory item balance.	Inventory	FieldService
Item Master	ITEM_CRM_FULLSYNC_EFF, ITEM_CRM_SYNC_EFF	Syncs item information with PeopleSoft CRM.	Inventory	FieldService	See Setting Up the Item Master EIP.
Order Status	OM_ORDER_STATUS	Order Capture requests current order and order line status from Order Management.	Order Management	Order Capture	See Understanding Product Load EIPs.
Product	PRODUCT_GROUP_FULLSYNC, PRODUCT_SYNC	Syncs product information with PeopleSoft CRM.	Order Management	Order Capture	See Understanding Product Load EIPs.
Product Availability	PSPRODAVAIL	Order Capture queries product availability from Order Management.	Inventory	Order Capture	See Providing Item Availability Checks to Third-Party Systems.
Product Group	PRODUCT_GROUP_FULLSYNC, PRODUCT_SYNC	Syncs product group information with PeopleSoft CRM.	Order Management	Order Capture	See Understanding Product Load EIPs.
Purchase Order and Interunit Transfer Information	RF_GETPOIUT	Queries PO and IUT Information from CRM	Inventory	FieldService	See Understanding the Receiving Business Process.
Purchase Order Receipt	PURCHASE_ORDER_RECEIPT	Updates the status of purchase order receipts to indicate whether the quantity on the receipt has been received.	Purchasing	FieldService	See Understanding the Receiving Business Process.
Purchase Order Requisition	PURCHASE_ORDER_REQUISITION_CRM	Loads requisition data from PeopleSoft CRM.	Purchasing	CRM Common	See Creating Requisition Header Information.
Sales Order	PSGETID	Order Capture calls this EIP to get the next order number from OM.	Order Management	Order Capture	See Understanding Sales Order and Quotation EIPs in PeopleSoft Order Management.
Sales Order Acknowledgement	SALES_ORDER_ACKNOWLEDGEMENT	Order Management publishes an acknowledgement indicating that an order has been received.	Order Management	Order Capture	See Understanding Sales Order and Quotation EIPs in PeopleSoft Order Management.
Sales Order Change	SALES_CRM_ORDER_CHANGE_LOAD	Order Management publishes an acknowledgement of changes made to an order that was created using the Sales Order or CRM Sales Order message.	Order Management	Order Capture	See Understanding Sales Order and Quotation EIPs in PeopleSoft Order Management.
Sales Order Load	SALES_CRM_ORDER_LOAD, SALES_CRM_QUOTE_LOAD	Order Management loads sales order header, line and shipment information from Order Capture.	Order Management	Order Capture	See Understanding Sales Order and Quotation EIPs in PeopleSoft Order Management.
Sales Order Notice	SALES_ORDER_CHANGE_NOTICE	Dispatches a sales order.	Order Management	Order Capture	See Understanding Sales Order and Quotation EIPs in PeopleSoft Order Management.
Sales Order Status	SALES_ORDER_STATUS	Publish sales order information, including the order tracking status.	Order Management	Order Capture	See Understanding Sales Order and Quotation EIPs in PeopleSoft Order Management.
Sales Quote Notice	SALES_QUOTE_NOTICE	Order Management sends a quote acknowledgement to Order Capture.	Order Management	Order Capture	See Understanding Sales Order and Quotation EIPs in PeopleSoft Order Management.
Standard Note	STD_NOTE_FULLSYNC, STD_NOTE_SYNC	Syncs standard note information with PeopleSoft CRM.	Order Management	CRM Common	See Standard Notes Page.
Tax Codes	TAX_HEADER_TBL_FULLSYNC	Syncs tax code information with PeopleSoft CRM	Billing		See Understanding PeopleSoft CRM to Billing Integration.